All posts by azell
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Don't Drop Customer-Centric Programs Just Because They Don't Fit the System | Article | 2008-10-23 | 3,189 | 0 | Sales Performance, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer, Employee Engagement, Technology Implementation |
| You Can Craft a Commission Plan to Make Reps and Managers Winners | Article | 2008-09-26 | 4,633 | 0 | Sales Performance, Customer Experience, Performance Management, Performance Metrics, Chief Customer Officer, Employee Engagement, Retail Sales |
| The Wedding Registry: Automation Killed an Age-Old Focus on the Customer | Article | 2008-08-04 | 3,884 | 2 | Sales Performance, Service and Support, Customer Strategy, Chief Customer Officer, Chief Information Officer, Employee Engagement, Technology Implementation, Retail Sales |
| Sales Technology Should Help Customers Help Their Customers | Article | 2008-06-30 | 2,846 | 2 | Sales Performance, Customer Analytics, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation, Retail Sales |
| For Your Business To Thrive, Concentrate on All Three Types of Customers | Article | 2008-06-02 | 6,400 | 1 | Sales Performance, Service and Support, Customer Strategy, Chief Customer Officer, Employee Engagement, Retail Sales |
| Make It Clear to Employees What You Expect of Them—and Your Business Will Benefit | Article | 2008-02-18 | 7,727 | 0 | Leadership, Chief Customer Officer, Employee Engagement, Retail Sales |
| The Little Things Count When You Recognize Your Employees as Company Ambassadors | Article | 2008-02-11 | 8,434 | 2 | Digital Marketing, Customer Experience, Performance Management, Chief Customer Officer, Employee Engagement |
| What You Get Out of Viral Media Depends on What You Put Into It ... Remind You of Anything? | Article | 2008-01-21 | 3,806 | 0 | Sales Performance, Social Business, Chief Customer Officer |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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