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 <title>When—and How—Should You &quot;Fire&quot; a Customer?</title>
 <link>http://www.customerthink.com/article/when_you_should_fire_customer</link>
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 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
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 <pubDate>Mon, 19 Feb 2007 07:58:00 -0600</pubDate>
 <dc:creator>john_chisholm</dc:creator>
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