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 <title>How to Screw Up a Good Introduction</title>
 <link>http://www.customerthink.com/blog/how_to_screw_up_a_good_introduction</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_to_screw_up_a_good_introduction#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Tue, 02 Jun 2009 05:53:35 -0500</pubDate>
 <dc:creator>adrianmiller</dc:creator>
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 <title>Frankly, My Dear, I Don&#039;t Give a Damn</title>
 <link>http://www.customerthink.com/blog/frankly_my_dear_i_dont_give_a_damn</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/frankly_my_dear_i_dont_give_a_damn#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sun, 22 Mar 2009 07:54:36 -0500</pubDate>
 <dc:creator>adrianmiller</dc:creator>
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<item>
 <title>What&#039;s Going On?</title>
 <link>http://www.customerthink.com/blog/whats_going_on</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/whats_going_on#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/large_bu">Large Enterprise</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/medium_b">Midsize Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <pubDate>Mon, 23 Jun 2008 10:25:23 -0500</pubDate>
 <dc:creator>adrianmiller</dc:creator>
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<item>
 <title>How Fit Is Your Customer Service Department?</title>
 <link>http://www.customerthink.com/blog/how_fit_your_customer_service_department</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_fit_your_customer_service_department#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Tue, 10 Jun 2008 06:31:37 -0500</pubDate>
 <dc:creator>adrianmiller</dc:creator>
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<item>
 <title>How Being a Mom Has Helped Me in Business</title>
 <link>http://www.customerthink.com/blog/being_mom_has_helped_business</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/being_mom_has_helped_business#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/large_bu">Large Enterprise</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/medium_b">Midsize Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <pubDate>Tue, 27 May 2008 17:59:39 -0500</pubDate>
 <dc:creator>adrianmiller</dc:creator>
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<item>
 <title>Are You Easy?</title>
 <link>http://www.customerthink.com/blog/are_you_easy</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/are_you_easy#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/large_bu">Large Enterprise</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <pubDate>Tue, 27 May 2008 17:57:47 -0500</pubDate>
 <dc:creator>adrianmiller</dc:creator>
 <guid isPermaLink="false">197583 at http://www.customerthink.com</guid>
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<item>
 <title>A Primer on Providing Professional Customer Service</title>
 <link>http://www.customerthink.com/blog/primer_professional_customer_service</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/primer_professional_customer_service#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/medium_b">Midsize Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <pubDate>Tue, 11 Mar 2008 05:51:16 -0500</pubDate>
 <dc:creator>adrianmiller</dc:creator>
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<item>
 <title>How Are You in Business?</title>
 <link>http://www.customerthink.com/blog/how_are_you_business</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_are_you_business#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <pubDate>Thu, 03 Jan 2008 17:00:47 -0600</pubDate>
 <dc:creator>adrianmiller</dc:creator>
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<item>
 <title>Is Your Customer Service Remedial?</title>
 <link>http://www.customerthink.com/blog/your_customer_service_remedial</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/your_customer_service_remedial#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Sun, 09 Dec 2007 19:25:57 -0600</pubDate>
 <dc:creator>adrianmiller</dc:creator>
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<item>
 <title>No, YOU Have a Nice Day</title>
 <link>http://www.customerthink.com/blog/no_you_have_nice_day</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/no_you_have_nice_day#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <pubDate>Wed, 28 Nov 2007 17:49:16 -0600</pubDate>
 <dc:creator>adrianmiller</dc:creator>
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<item>
 <title>Do You Hear What I Hear?</title>
 <link>http://www.customerthink.com/blog/do_you_hear_what_i_hear</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/do_you_hear_what_i_hear#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <pubDate>Mon, 26 Nov 2007 10:43:54 -0600</pubDate>
 <dc:creator>adrianmiller</dc:creator>
 <guid isPermaLink="false">2651 at http://www.customerthink.com</guid>
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