All posts by adrianmiller
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| How to Screw Up a Good Introduction | Blog | 2009-06-02 | 1,681 | 1 | Sales Performance |
| Frankly, My Dear, I Don't Give a Damn | Blog | 2009-03-22 | 1,480 | 0 | Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer |
| What's Going On? | Blog | 2008-06-23 | 1,930 | 0 | Large Enterprise, Leadership, Sales Performance, Midsize Business, Small Business |
| How Fit Is Your Customer Service Department? | Blog | 2008-06-10 | 2,261 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education, Employee Engagement |
| How Being a Mom Has Helped Me in Business | Blog | 2008-05-27 | 1,824 | 0 | Large Enterprise, Leadership, Sales Performance, Service and Support, Midsize Business, Small Business |
| Are You Easy? | Blog | 2008-05-27 | 1,657 | 0 | Large Enterprise, Leadership, Sales Performance, Service and Support, Contact Center, Customer Experience, Customer Loyalty, Performance Management, Small Business |
| A Primer on Providing Professional Customer Service | Blog | 2008-03-11 | 2,741 | 0 | Service and Support, Midsize Business, Customer Experience, Customer Loyalty, Small Business |
| How Are You in Business? | Blog | 2008-01-03 | 2,077 | 0 | Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Small Business |
| Is Your Customer Service Remedial? | Blog | 2007-12-09 | 2,361 | 1 | Service and Support, Contact Center, Customer Loyalty, Performance Management, Customer Management Education |
| No, YOU Have a Nice Day | Blog | 2007-11-28 | 2,946 | 3 | Leadership, Service and Support, Customer Experience, Small Business |
| Do You Hear What I Hear? | Blog | 2007-11-26 | 2,174 | 0 | Sales Performance, Service and Support, Small Business |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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