http://www.customerthink.com/user_content/2 All Content for a User en http://www.customerthink.com/blog/do_business_leaders_trust_social_media_to_support_decision_making http://www.customerthink.com/blog/do_business_leaders_trust_social_media_to_support_decision_making#comments CxO Leadership Social Business Sat, 13 Mar 2010 12:29:16 -0600 bob_thompson 232102 at http://www.customerthink.com http://www.customerthink.com/blog/fuzzy_insight_social_media_driving_interest_in_sentiment_analysis http://www.customerthink.com/blog/fuzzy_insight_social_media_driving_interest_in_sentiment_analysis#comments Social Business Customer Analytics Voice of Customer Wed, 03 Mar 2010 15:37:27 -0600 bob_thompson 231591 at http://www.customerthink.com http://www.customerthink.com/blog/onesource_strives_to_once_again_be_the_one_source_for_b2b_business_information http://www.customerthink.com/blog/onesource_strives_to_once_again_be_the_one_source_for_b2b_business_information#comments Digital Marketing Sales Performance Social Business Enterprise Technology Mon, 22 Feb 2010 12:11:54 -0600 bob_thompson 231141 at http://www.customerthink.com http://www.customerthink.com/blog/rightnow_and_salesforce_com_trailblazers_for_integrated_social_business_solutions http://www.customerthink.com/blog/rightnow_and_salesforce_com_trailblazers_for_integrated_social_business_solutions#comments Sales Performance Service and Support Social Business Customer Experience Enterprise Technology Wed, 17 Feb 2010 15:31:58 -0600 bob_thompson 230924 at http://www.customerthink.com http://www.customerthink.com/blog/leads360_empowers_b2c_marketers_with_predictive_lead_management http://www.customerthink.com/blog/leads360_empowers_b2c_marketers_with_predictive_lead_management#comments Digital Marketing Enterprise Technology Financial Services Thu, 11 Feb 2010 23:49:23 -0600 bob_thompson 230586 at http://www.customerthink.com http://www.customerthink.com/blog/infusionsoft_stays_true_to_small_business_vistion_introduces_email_marketing_2_0 http://www.customerthink.com/blog/infusionsoft_stays_true_to_small_business_vistion_introduces_email_marketing_2_0#comments Digital Marketing Enterprise Technology Wed, 10 Feb 2010 12:10:44 -0600 bob_thompson 230446 at http://www.customerthink.com http://www.customerthink.com/blog/aprimo_making_smart_moves_in_marketing_automation_space http://www.customerthink.com/blog/aprimo_making_smart_moves_in_marketing_automation_space#comments Digital Marketing Enterprise Technology Fri, 05 Feb 2010 01:05:57 -0600 bob_thompson 230057 at http://www.customerthink.com http://www.customerthink.com/blog/teens_prefer_facebook_duh http://www.customerthink.com/blog/teens_prefer_facebook_duh#comments Social Business Thu, 04 Feb 2010 11:35:01 -0600 bob_thompson 230017 at http://www.customerthink.com http://www.customerthink.com/news/customerthink_names_16_global_thought_leaders_to_2010_editorial_board http://www.customerthink.com/news/customerthink_names_16_global_thought_leaders_to_2010_editorial_board#comments CxO Leadership Digital Marketing Sales Performance Service and Support Social Business Contact Center Customer Analytics Customer Experience Enterprise Technology Voice of Customer Customer Loyalty Innovation Thu, 28 Jan 2010 00:00:00 -0600 bob_thompson 230161 at http://www.customerthink.com http://www.customerthink.com/blog/happy_10th_anniversary_the_customerthink_community http://www.customerthink.com/blog/happy_10th_anniversary_the_customerthink_community#comments CxO Leadership Digital Marketing Sales Performance Service and Support Social Business Contact Center Customer Analytics Customer Experience Enterprise Technology Voice of Customer Customer Loyalty Web Analytics Customer Strategy Performance Metrics Innovation Organization Alignment Experience and Process Design Technology Implementation Mon, 25 Jan 2010 17:42:21 -0600 bob_thompson 229335 at http://www.customerthink.com http://www.customerthink.com/blog/managing_sales_risk_whats_getting_in_your_way_of_making_quota http://www.customerthink.com/blog/managing_sales_risk_whats_getting_in_your_way_of_making_quota#comments Sales Performance Thu, 21 Jan 2010 12:58:58 -0600 bob_thompson 229224 at http://www.customerthink.com http://www.customerthink.com/blog/social_media_highlights_for_2009 http://www.customerthink.com/blog/social_media_highlights_for_2009#comments Social Business Sun, 17 Jan 2010 15:25:52 -0600 bob_thompson 229040 at http://www.customerthink.com http://www.customerthink.com/blog/my_top_10_favorite_posts_of_2009 http://www.customerthink.com/blog/my_top_10_favorite_posts_of_2009#comments CxO Leadership Sales Performance Service and Support Social Business Customer Experience Enterprise Technology Voice of Customer Innovation Mon, 28 Dec 2009 00:12:07 -0600 bob_thompson 228079 at http://www.customerthink.com http://www.customerthink.com/blog/ibm_launches_voca_voice_of_customer_analytics http://www.customerthink.com/blog/ibm_launches_voca_voice_of_customer_analytics#comments Service and Support Contact Center Customer Analytics Voice of Customer Customer Loyalty Thu, 17 Dec 2009 15:12:05 -0600 bob_thompson 227866 at http://www.customerthink.com http://www.customerthink.com/blog/understanding_social_media_using_sentiment_analysis_is_this_a_new_science_or_a_new_fad http://www.customerthink.com/blog/understanding_social_media_using_sentiment_analysis_is_this_a_new_science_or_a_new_fad#comments Social Business Customer Analytics Wed, 16 Dec 2009 11:05:18 -0600 bob_thompson 227799 at http://www.customerthink.com http://www.customerthink.com/blog/underwhelmed_by_salesforce_coms_chatter_vaporware_2_0 http://www.customerthink.com/blog/underwhelmed_by_salesforce_coms_chatter_vaporware_2_0#comments Digital Marketing Sales Performance Service and Support Social Business Enterprise Technology Chief Information Officer Fri, 20 Nov 2009 09:50:44 -0600 bob_thompson 226694 at http://www.customerthink.com http://www.customerthink.com/blog/consona_targets_high_tech_with_knowledge_driven_support http://www.customerthink.com/blog/consona_targets_high_tech_with_knowledge_driven_support#comments Service and Support Enterprise Technology Wed, 18 Nov 2009 14:54:12 -0600 bob_thompson 226594 at http://www.customerthink.com http://www.customerthink.com/blog/what_makes_customer_focused_companies_different http://www.customerthink.com/blog/what_makes_customer_focused_companies_different#comments CxO Leadership Digital Marketing Sales Performance Service and Support Customer Loyalty Performance Metrics Chief Customer Officer Chief Information Officer Organization Alignment Tue, 10 Nov 2009 11:33:46 -0600 bob_thompson 225959 at http://www.customerthink.com http://www.customerthink.com/blog/google_trends_smackdown_enterprise_2_0_vs_social_crm http://www.customerthink.com/blog/google_trends_smackdown_enterprise_2_0_vs_social_crm#comments CxO Leadership Digital Marketing Sales Performance Service and Support Social Business Chief Customer Officer Chief Information Officer Sat, 07 Nov 2009 12:40:02 -0600 bob_thompson 225827 at http://www.customerthink.com http://www.customerthink.com/blog/where_is_the_customer_in_enterprise_2_0 http://www.customerthink.com/blog/where_is_the_customer_in_enterprise_2_0#comments CxO Leadership Digital Marketing Sales Performance Service and Support Social Business Chief Customer Officer Chief Information Officer Thu, 05 Nov 2009 15:31:47 -0600 bob_thompson 225746 at http://www.customerthink.com http://www.customerthink.com/blog/rightnow_cx_takes_the_road_less_traveled http://www.customerthink.com/blog/rightnow_cx_takes_the_road_less_traveled#comments CxO Leadership Digital Marketing Service and Support Social Business Contact Center Customer Experience Enterprise Technology Chief Customer Officer Chief Information Officer Customer Information Architecture Fri, 30 Oct 2009 13:34:52 -0500 bob_thompson 225471 at http://www.customerthink.com http://www.customerthink.com/blog/real_social_selling_peoplemaps_has_an_app_for_that http://www.customerthink.com/blog/real_social_selling_peoplemaps_has_an_app_for_that#comments CxO Leadership Digital Marketing Sales Performance Social Business Wed, 21 Oct 2009 11:57:00 -0500 bob_thompson 225097 at http://www.customerthink.com http://www.customerthink.com/interview/social_media_hype_vs_hope http://www.customerthink.com/interview/social_media_hype_vs_hope#comments CxO Leadership Digital Marketing Sales Performance Service and Support Social Business Chief Customer Officer Chief Information Officer Sun, 11 Oct 2009 21:52:59 -0500 bob_thompson 224677 at http://www.customerthink.com http://www.customerthink.com/blog/social_crm_technology_is_alive_well_and_ready_for_work http://www.customerthink.com/blog/social_crm_technology_is_alive_well_and_ready_for_work#comments Digital Marketing Sales Performance Service and Support Social Business Enterprise Technology Chief Information Officer Wed, 07 Oct 2009 13:15:47 -0500 bob_thompson 224463 at http://www.customerthink.com http://www.customerthink.com/blog/gm_saturn_scrapped_why_did_customer_centricity_fail http://www.customerthink.com/blog/gm_saturn_scrapped_why_did_customer_centricity_fail#comments CxO Leadership Digital Marketing Sales Performance Service and Support Chief Customer Officer Sat, 03 Oct 2009 12:37:26 -0500 bob_thompson 224158 at http://www.customerthink.com http://www.customerthink.com/blog/forrester_lead_management_automation_choice_confusion http://www.customerthink.com/blog/forrester_lead_management_automation_choice_confusion#comments Digital Marketing Sales Performance Enterprise Technology Technology Implementation Thu, 24 Sep 2009 15:24:52 -0500 bob_thompson 223709 at http://www.customerthink.com http://www.customerthink.com/blog/social_crm_strategy_technology_or_passing_fad http://www.customerthink.com/blog/social_crm_strategy_technology_or_passing_fad#comments CxO Leadership Digital Marketing Sales Performance Social Business Enterprise Technology Chief Customer Officer Chief Information Officer Wed, 16 Sep 2009 14:00:53 -0500 bob_thompson 223334 at http://www.customerthink.com http://www.customerthink.com/blog/salesforce_launches_hype_as_a_service_erodes_trust http://www.customerthink.com/blog/salesforce_launches_hype_as_a_service_erodes_trust#comments CxO Leadership Digital Marketing Sales Performance Service and Support Enterprise Technology Chief Customer Officer Fri, 11 Sep 2009 15:17:44 -0500 bob_thompson 223103 at http://www.customerthink.com http://www.customerthink.com/blog/visible_technologies_upgrades_platform_to_mine_social_listening_posts http://www.customerthink.com/blog/visible_technologies_upgrades_platform_to_mine_social_listening_posts#comments Digital Marketing Service and Support Social Business Enterprise Technology Technology Implementation Wed, 09 Sep 2009 16:56:09 -0500 bob_thompson 222926 at http://www.customerthink.com http://www.customerthink.com/blog/challenges_creating_a_social_business http://www.customerthink.com/blog/challenges_creating_a_social_business#comments CxO Leadership Digital Marketing Sales Performance Service and Support Social Business Chief Customer Officer Chief Information Officer Sun, 06 Sep 2009 12:08:37 -0500 bob_thompson 222788 at http://www.customerthink.com http://www.customerthink.com/blog/sales_performance_management_because_you_get_what_you_pay_for http://www.customerthink.com/blog/sales_performance_management_because_you_get_what_you_pay_for#comments Sales Performance Enterprise Technology Performance Metrics Organization Alignment Wed, 02 Sep 2009 16:56:05 -0500 bob_thompson 222691 at http://www.customerthink.com http://www.customerthink.com/blog/salesforce_com_launches_pim_for_the_cloud_but_why http://www.customerthink.com/blog/salesforce_com_launches_pim_for_the_cloud_but_why#comments Digital Marketing Sales Performance Service and Support Enterprise Technology Chief Information Officer Wed, 02 Sep 2009 12:13:46 -0500 bob_thompson 222676 at http://www.customerthink.com http://www.customerthink.com/blog/jigsaw_data_as_a_service_the_next_billion_dollar_player http://www.customerthink.com/blog/jigsaw_data_as_a_service_the_next_billion_dollar_player#comments Sales Performance Social Business Enterprise Technology Tue, 01 Sep 2009 13:46:00 -0500 bob_thompson 222634 at http://www.customerthink.com http://www.customerthink.com/blog/speech_analytics_mining_business_insight_from_customer_voices http://www.customerthink.com/blog/speech_analytics_mining_business_insight_from_customer_voices#comments CxO Leadership Digital Marketing Service and Support Contact Center Customer Analytics Customer Experience Enterprise Technology Voice of Customer Chief Customer Officer Chief Information Officer Customer Information Architecture Technology Implementation Thu, 27 Aug 2009 13:32:16 -0500 bob_thompson 222466 at http://www.customerthink.com http://www.customerthink.com/blog/unica_updates_brand_pushes_into_interactive_marketing_with_unica_8 http://www.customerthink.com/blog/unica_updates_brand_pushes_into_interactive_marketing_with_unica_8#comments Digital Marketing Enterprise Technology Chief Information Officer Technology Implementation Wed, 19 Aug 2009 11:04:03 -0500 bob_thompson 222177 at http://www.customerthink.com http://www.customerthink.com/blog/can_sap_get_back_its_crm_mojo_and_beat_oracle_in_social_economy http://www.customerthink.com/blog/can_sap_get_back_its_crm_mojo_and_beat_oracle_in_social_economy#comments Social Business Customer Analytics Enterprise Technology Chief Information Officer Customer Information Architecture Sun, 16 Aug 2009 13:37:55 -0500 bob_thompson 222074 at http://www.customerthink.com http://www.customerthink.com/blog/crm_association_japan_awards_leaders_in_customer_centric_relationship_management http://www.customerthink.com/blog/crm_association_japan_awards_leaders_in_customer_centric_relationship_management#comments CxO Leadership Digital Marketing Sales Performance Service and Support Customer Experience Chief Customer Officer Chief Information Officer Mon, 13 Jul 2009 13:12:12 -0500 bob_thompson 220853 at http://www.customerthink.com http://www.customerthink.com/blog/kana_ibm_service_experience_management http://www.customerthink.com/blog/kana_ibm_service_experience_management#comments Service and Support Contact Center Chief Information Officer Wed, 01 Jul 2009 17:08:31 -0500 bob_thompson 220441 at http://www.customerthink.com http://www.customerthink.com/article/crowdservice_clear_and_present_roi_for_social_crm http://www.customerthink.com/article/crowdservice_clear_and_present_roi_for_social_crm#comments Service and Support Social Business Contact Center Voice of Customer Chief Customer Officer Chief Information Officer Technology Implementation Fri, 26 Jun 2009 10:49:29 -0500 bob_thompson 220210 at http://www.customerthink.com http://www.customerthink.com/blog/stop_making_excluses_put_your_contact_center_in_the_cloud http://www.customerthink.com/blog/stop_making_excluses_put_your_contact_center_in_the_cloud#comments CxO Leadership Service and Support Contact Center Enterprise Technology Chief Information Officer Customer Information Architecture Technology Implementation Tue, 23 Jun 2009 12:04:11 -0500 bob_thompson 220041 at http://www.customerthink.com http://www.customerthink.com/blog/envision_vs_verint_smackdown_speech_analytics_for_smb_but_cloud_up_next http://www.customerthink.com/blog/envision_vs_verint_smackdown_speech_analytics_for_smb_but_cloud_up_next#comments Digital Marketing Service and Support Midsize Business Enterprise Technology Small Business Chief Customer Officer Chief Information Officer Technology Implementation Fri, 05 Jun 2009 13:48:13 -0500 bob_thompson 219271 at http://www.customerthink.com http://www.customerthink.com/blog/gm_files_for_bankruptcy_wipes_out_debt_but_what_about_building_better_cars http://www.customerthink.com/blog/gm_files_for_bankruptcy_wipes_out_debt_but_what_about_building_better_cars#comments CxO Leadership Digital Marketing Sales Performance Service and Support Contact Center Chief Customer Officer Mon, 01 Jun 2009 11:54:04 -0500 bob_thompson 219135 at http://www.customerthink.com http://www.customerthink.com/blog/rightnow_embraces_social_crm_upgrades_analytics http://www.customerthink.com/blog/rightnow_embraces_social_crm_upgrades_analytics#comments Service and Support Social Business Contact Center Enterprise Technology Chief Customer Officer Chief Information Officer Tue, 26 May 2009 14:32:00 -0500 bob_thompson 218851 at http://www.customerthink.com http://www.customerthink.com/blog/jive_and_telligent_executive_changes_enterprise_social_softwar_ahead http://www.customerthink.com/blog/jive_and_telligent_executive_changes_enterprise_social_softwar_ahead#comments Digital Marketing Sales Performance Service and Support Social Business Enterprise Technology Chief Information Officer Sun, 24 May 2009 22:34:36 -0500 bob_thompson 218758 at http://www.customerthink.com http://www.customerthink.com/article/can_you_hear_me_now_top_five_voice_of_customer_pitfalls http://www.customerthink.com/article/can_you_hear_me_now_top_five_voice_of_customer_pitfalls#comments CxO Leadership Digital Marketing Service and Support Social Business Contact Center Customer Analytics Customer Experience Enterprise Technology Voice of Customer Customer Loyalty Performance Management Chief Customer Officer Chief Information Officer Organization Alignment Sun, 17 May 2009 13:03:17 -0500 bob_thompson 218466 at http://www.customerthink.com http://www.customerthink.com/blog/parature_contends_industry_leadership_saas_customer_service http://www.customerthink.com/blog/parature_contends_industry_leadership_saas_customer_service#comments Service and Support Enterprise Technology Voice of Customer Chief Customer Officer Chief Information Officer Sat, 02 May 2009 14:35:34 -0500 bob_thompson 217868 at http://www.customerthink.com http://www.customerthink.com/blog/jigsaw_launches_bailout_for_crm_subprime_data_problem http://www.customerthink.com/blog/jigsaw_launches_bailout_for_crm_subprime_data_problem#comments Digital Marketing Sales Performance Customer Analytics Enterprise Technology Chief Information Officer Wed, 29 Apr 2009 12:21:48 -0500 bob_thompson 217758 at http://www.customerthink.com http://www.customerthink.com/blog/genesys_managing_cross_channel_experience_key_dynamic_customer_engagement http://www.customerthink.com/blog/genesys_managing_cross_channel_experience_key_dynamic_customer_engagement#comments Service and Support Contact Center Customer Experience Enterprise Technology Chief Customer Officer Chief Information Officer Technology Implementation Sat, 25 Apr 2009 12:53:21 -0500 bob_thompson 217504 at http://www.customerthink.com http://www.customerthink.com/blog/rightnow_secures_a_cloudy_future_in_government http://www.customerthink.com/blog/rightnow_secures_a_cloudy_future_in_government#comments Service and Support Contact Center Customer Experience Government / Public Sector Chief Information Officer Customer Information Architecture Tue, 14 Apr 2009 23:50:45 -0500 bob_thompson 217027 at http://www.customerthink.com http://www.customerthink.com/blog/crm_and_saas_not_familiar_terms_to_most_smbs http://www.customerthink.com/blog/crm_and_saas_not_familiar_terms_to_most_smbs#comments Digital Marketing Enterprise Technology Wed, 08 Apr 2009 11:14:41 -0500 bob_thompson 216664 at http://www.customerthink.com