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All content posted by bob_thompson

TitleTypeDateViewsComments
Do business leaders trust social media to support decision-making?Blog2010-03-137660
Fuzzy Insight: Social media driving interest in sentiment analysisBlog2010-03-0318693
OneSource strives to once again be the "one" source for B2B business informationBlog2010-02-2213301
RightNow and Salesforce.com -- trailblazers for integrated Social Business solutionsBlog2010-02-1711850
Leads360 empowers B2C marketers with predictive lead managementBlog2010-02-129830
Infusionsoft stays true to small business vision, introduces Email Marketing 2.0Blog2010-02-1016571
Aprimo Making Smart Moves in Marketing Automation Space, Rides Shift to Digital Marketing in the CloudBlog2010-02-0513521
Teens Prefer Facebook. Duh.Blog2010-02-047471
CustomerThink Names 16 Global Thought Leaders to 2010 Editorial BoardNews2010-01-282170
Happy 10th Anniversary to the CustomerThink Community!Blog2010-01-25201718
Managing Sales Risk -- What's Getting in Your Way of Making Quota?Blog2010-01-2110450
Social Media Highlights for 2009Blog2010-01-1714331
My Top 10 Favorite Posts of 2009Blog2009-12-2827170
IBM launches Voice of Customer Analytics (VOCA). Will it be friend or foe to EFM vendors?Blog2009-12-1717540
Understanding social media using Sentiment Analysis: Is this a new science or a new fad?Blog2009-12-1618230
Underwhelmed by Salesforce.com's Chatter = Vaporware 2.0Blog2009-11-2022823
Consona Targets High-Tech with Knowledge Driven SupportBlog2009-11-1817520
What makes customer-focused companies different?Blog2009-11-1017725
Google Trends Smackdown: Enterprise 2.0 vs. Social CRMBlog2009-11-0719661
Where is the Customer in Enterprise 2.0?Blog2009-11-05364311
RightNow CX Takes the Road Less TraveledBlog2009-10-3016930
Real Social Selling? PeopleMaps Has an App for ThatBlog2009-10-2115672
Social Media in Business: Hype vs. HopeInterview2009-10-1216400
Social CRM technology is alive, well and ready for work!Blog2009-10-0729684
GM's Saturn is scrapped: Why did customer-centricity fail?Blog2009-10-0315033
Forrester Finds Choice and Confusion in Lead Management Automation MarketBlog2009-09-2413401
Social CRM: Strategy, Technology or Passing Fad?Blog2009-09-16523014
Salesforce.com Launches Hype-as-a-Service, Erodes TrustBlog2009-09-11468219
Visible Technologies Upgrades Platform to Mine Social Listening PostsBlog2009-09-0919112
Challenges Creating a "Social Business"Blog2009-09-0610220
Sales Performance Management: Because You Get What You Pay ForBlog2009-09-0210960
Salesforce.com launches PIM for the Cloud... but Why?Blog2009-09-027555
Jigsaw Data-as-a-Service: The Next Billion Dollar Player?Blog2009-09-0114303
Speech Analytics: Mining Business Insight from Customer VoicesBlog2009-08-2711610
Unica Updates Brand, Pushes Interactive Marketing with Unica 8Blog2009-08-199470
Can SAP get back its CRM Mojo? (And beat Oracle in the Social Economy?)Blog2009-08-1620120
CRM Association in Japan Awards Leaders in Customer-Centric Relationship ManagementBlog2009-07-138370
KANA Partners with IBM, Launches "Service Experience Management"Blog2009-07-0114950
CrowdService: A Clear and Present ROI for Social CRMArticle2009-06-26427111
Stop Making Excuses! Put Your Contact Center in the CloudBlog2009-06-2310370
Envision vs. Verint "Smackdown" on Speech Analytics for SMBs, but the Cloud is up NextBlog2009-06-0517900
GM Files for Bankruptcy, Wipes Out Debt... But What About Building Better Cars?Blog2009-06-016193
RightNow Embraces "Social CRM," Upgrades AnalyticsBlog2009-05-2612896
Executive Changes at Jive and Telligent: Start of "SoftWar" in Enterprise Social Software?Blog2009-05-2510582
Can You Hear Me Now? Top Five Voice of Customer PitfallsArticle2009-05-1769705
Parature Contends for Industry Leadership in SaaS Customer ServiceBlog2009-05-029861
Jigsaw Launches Bailout for CRM's Subprime Data ProblemBlog2009-04-299620
Genesys: Managing Cross-Channel Experience is Key to "Dynamic Customer Engagement"Blog2009-04-2513370
RightNow Secures a Cloudy Future in GovernmentBlog2009-04-1510630
"CRM" and "SaaS" Not Familiar Terms to Most SMBsBlog2009-04-089060
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Sentiment Analysis Symposium

[April 13, New York] Responsible for discovering business value in opinions and attitudes in social media, news, and enterprise feedback? Grappling with the explosion in use of Facebook, Twitter, and blogging - of TripAdvisor, Yelp, and FlyerTalk? Join us at Sentiment Analysis Symposium to discover how to hear the true Voice of the Customer.

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