All posts by alison_bond
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| How to Keep Everyone Focused on the Customer Strategy | Article | 2010-11-22 | 3,699 | 0 | Leadership, Customer Strategy, Performance Metrics, Employee Engagement |
| Three Key Qualities of Exceptional Leaders | Article | 2010-08-03 | 5,147 | 0 | Leadership |
| Taming the Command and Control "Monster" to Deliver Value, not Just Activities | Article | 2009-11-26 | 8,081 | 0 | Leadership, Service and Support, Performance Management, Performance Metrics, Chief Customer Officer, Employee Engagement |
| Busy is Not Better: Measure the Benefits That Matter | Article | 2009-02-26 | 3,711 | 0 | Leadership |
| Good Riddance to the Bubble. Now Build a Sustainable Business With This Tried and True Three-Point Plan | Article | 2008-12-04 | 3,619 | 0 | Leadership, Performance Management, Customer Strategy, Performance Metrics, Chief Customer Officer, Employee Engagement |
| As Enron Shows, Tying Everything to Profit Is Not the Way to Grow a Business | Article | 2008-09-08 | 4,492 | 0 | Leadership, Voice of Customer, Customer Loyalty, Performance Management, Customer Strategy, Performance Metrics, Chief Customer Officer, Employee Engagement |
| Have the Customer at the Heart of What You Do and Your Business Will Benefit | Article | 2008-06-23 | 5,031 | 2 | Leadership, Service and Support, Digital Marketing, Contact Center, Performance Management, Customer Strategy, Performance Metrics, Chief Customer Officer |
| Make Your Organization Sustainable: Align It to the Benefits Customers Want | Article | 2008-06-02 | 6,890 | 2 | Service and Support, Digital Marketing, Contact Center, Customer Analytics, Voice of Customer, Customer Loyalty, Financial Services, Chief Customer Officer |
| We Don't Need Another Hero ... | Article | 2008-02-25 | 4,786 | 8 | Leadership, Service and Support, Contact Center, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Employee Engagement |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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