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<item>
 <title>B2B Sales: Elevating your prospect&#039;s need for your solution...</title>
 <link>http://www.customerthink.com/blog/b2b_sales_elevating_your_prospects_need_for_your_solution</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/b2b_sales_elevating_your_prospects_need_for_your_solution#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Tue, 09 Mar 2010 08:22:06 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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<item>
 <title>Evangelising your vision of a better future...</title>
 <link>http://www.customerthink.com/blog/evangelising_your_vision_of_a_better_future</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/evangelising_your_vision_of_a_better_future#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Fri, 05 Mar 2010 11:16:45 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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<item>
 <title>Re-Architecting the B2B Sales and Marketing Process for a New Decade</title>
 <link>http://www.customerthink.com/blog/re_architecting_the_b2b_sales_and_marketing_process_for_a_new_decade</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/re_architecting_the_b2b_sales_and_marketing_process_for_a_new_decade#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Wed, 03 Mar 2010 13:16:11 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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</item>
<item>
 <title>Is your Solution a New Concept, a New Paradigm or an Established Category?</title>
 <link>http://www.customerthink.com/blog/is_your_solution_a_new_concept_a_new_paradigm_or_an_established_category</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/is_your_solution_a_new_concept_a_new_paradigm_or_an_established_category#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Thu, 18 Feb 2010 02:15:18 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">230944 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Reversing the Decline: How are we going to boost sales performance in 2010?</title>
 <link>http://www.customerthink.com/blog/reversing_the_decline_how_are_we_going_to_boost_sales_performance_in_2010</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/reversing_the_decline_how_are_we_going_to_boost_sales_performance_in_2010#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Thu, 04 Feb 2010 14:15:44 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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</item>
<item>
 <title>The Jungle, the Dirt Road, and the Highway...</title>
 <link>http://www.customerthink.com/blog/the_jungle_the_dirt_road_and_the_highway</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_jungle_the_dirt_road_and_the_highway#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Mon, 01 Feb 2010 05:19:17 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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<item>
 <title>Gartner: Enterprise CRM no longer a priority for CIOs</title>
 <link>http://www.customerthink.com/blog/gartner_enterprise_crm_no_longer_a_priority_for_cios</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/gartner_enterprise_crm_no_longer_a_priority_for_cios#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Fri, 22 Jan 2010 11:15:59 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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</item>
<item>
 <title>Are you REALLY Customer-Aligned?</title>
 <link>http://www.customerthink.com/blog/are_you_really_customer_aligned</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/are_you_really_customer_aligned#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <pubDate>Wed, 13 Jan 2010 13:15:35 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">228831 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Keys to Sustainable Sales and Marketing</title>
 <link>http://www.customerthink.com/blog/the_keys_to_sustainable_sales_and_marketing</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_keys_to_sustainable_sales_and_marketing#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Thu, 17 Dec 2009 12:17:24 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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<item>
 <title>5 Key Strategies for 2010...</title>
 <link>http://www.customerthink.com/blog/5_key_strategies_for_2010</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/5_key_strategies_for_2010#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Thu, 17 Dec 2009 07:17:27 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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<item>
 <title>5 Key Strategies for 2010 from McKinsey, Stanford, and more...</title>
 <link>http://www.customerthink.com/5_key_strategies_1010_mckinsey_stanford_more</link>
 <description></description>
 <comments>http://www.customerthink.com/5_key_strategies_1010_mckinsey_stanford_more#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Mon, 07 Dec 2009 16:16:45 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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<item>
 <title>Stanford research shows that sales grow when quotas are eliminated</title>
 <link>http://www.customerthink.com/blog/stanford_research_shows_that_sales_grow_when_quotas_are_eliminated</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/stanford_research_shows_that_sales_grow_when_quotas_are_eliminated#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <pubDate>Tue, 24 Nov 2009 14:25:48 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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</item>
<item>
 <title>Inflexion-Point Strategy Partners Joins Microsoft BizSpark Program</title>
 <link>http://www.customerthink.com/news/inflexion_point_strategy_partners_joins_microsoft_bizspark_program</link>
 <description></description>
 <comments>http://www.customerthink.com/news/inflexion_point_strategy_partners_joins_microsoft_bizspark_program#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <pubDate>Wed, 11 Nov 2009 09:27:10 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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</item>
<item>
 <title>What if product marketing saw itself as &quot;problem solving marketing&quot;?</title>
 <link>http://www.customerthink.com/blog/what_if_product_marketing_saw_itself_as_problem_solving_marketing</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_if_product_marketing_saw_itself_as_problem_solving_marketing#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <pubDate>Mon, 09 Nov 2009 13:23:29 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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</item>
<item>
 <title>Sales presentations should be conversations, not broadcasts</title>
 <link>http://www.customerthink.com/blog/sales_presentations_should_be_conversations_not_broadcasts</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/sales_presentations_should_be_conversations_not_broadcasts#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Mon, 02 Nov 2009 11:42:17 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">225535 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Why sales should never do win/loss reports...</title>
 <link>http://www.customerthink.com/blog/why_sales_should_never_do_winloss_reports</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/why_sales_should_never_do_winloss_reports#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <pubDate>Tue, 20 Oct 2009 13:01:55 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">225047 at http://www.customerthink.com</guid>
</item>
<item>
 <title>B2B sales: Isn&#039;t it time to help buyers buy?</title>
 <link>http://www.customerthink.com/blog/b2b_sales_isnt_it_time_to_help_buyers_buy</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/b2b_sales_isnt_it_time_to_help_buyers_buy#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Fri, 16 Oct 2009 15:56:53 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">224915 at http://www.customerthink.com</guid>
</item>
<item>
 <title>B2B sales: how do your prospects approach risk?</title>
 <link>http://www.customerthink.com/blog/b2b_sales_how_do_your_prospects_approach_risk</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/b2b_sales_how_do_your_prospects_approach_risk#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Tue, 06 Oct 2009 13:01:53 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">224373 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Are Current B2B Marketing Conditions Causing You to Think Differently?</title>
 <link>http://www.customerthink.com/blog/are_current_b2b_marketing_conditions_causing_you_to_think_differently</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/are_current_b2b_marketing_conditions_causing_you_to_think_differently#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Thu, 01 Oct 2009 23:55:49 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">224062 at http://www.customerthink.com</guid>
</item>
<item>
 <title>McKinsey: Shooting holes in the &quot;Sales Funnel&quot;</title>
 <link>http://www.customerthink.com/blog/mckinsey_shooting_holes_in_the_sales_funnel</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/mckinsey_shooting_holes_in_the_sales_funnel#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Wed, 16 Sep 2009 00:00:00 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">222723 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Solution Selling – Where&#039;s the Problem?</title>
 <link>http://www.customerthink.com/blog/solution_selling_wheres_the_problem</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/solution_selling_wheres_the_problem#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Thu, 10 Sep 2009 12:48:31 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">223054 at http://www.customerthink.com</guid>
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<item>
 <title>Is Your CRM System a Sales Prevention System?</title>
 <link>http://www.customerthink.com/blog/is_your_crm_system_a_sales_prevention_system</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/is_your_crm_system_a_sales_prevention_system#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Thu, 03 Sep 2009 09:54:45 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">222725 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Crossing the Chasm, Eagles, Flocks and the 70% Solution</title>
 <link>http://www.customerthink.com/blog/crossing_the_chasm_eagles_flocks_and_the_70_solution</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/crossing_the_chasm_eagles_flocks_and_the_70_solution#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Thu, 03 Sep 2009 09:53:55 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">222724 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Time to Brush Up Your Trigger-Nometry!</title>
 <link>http://www.customerthink.com/blog/time_to_brush_up_your_trigger_nometry</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/time_to_brush_up_your_trigger_nometry#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <pubDate>Mon, 06 Jul 2009 11:21:17 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">220585 at http://www.customerthink.com</guid>
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<item>
 <title>The 8 Sources of Sales and Marketing Waste - Updated</title>
 <link>http://www.customerthink.com/blog/the_8_sources_of_sales_and_marketing_waste_updated</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_8_sources_of_sales_and_marketing_waste_updated#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Mon, 22 Jun 2009 12:04:50 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">219971 at http://www.customerthink.com</guid>
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<item>
 <title>The 7 Sources of Sales and Marketing Waste</title>
 <link>http://www.customerthink.com/blog/the_7_sources_of_sales_and_marketing_waste</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_7_sources_of_sales_and_marketing_waste#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 18 Jun 2009 09:18:56 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
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</item>
<item>
 <title>Leaning Towards Perfection</title>
 <link>http://www.customerthink.com/blog/leaning_towards_perfection</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/leaning_towards_perfection#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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 <pubDate>Tue, 09 Jun 2009 05:32:55 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
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</item>
<item>
 <title>Rebalancing Risk in the B2B Buying Equation</title>
 <link>http://www.customerthink.com/blog/rebalancing_risk_in_the_b2b_buying_equation</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/rebalancing_risk_in_the_b2b_buying_equation#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/large_bu">Large Enterprise</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/medium_b">Midsize Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 09 Jun 2009 05:14:18 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
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</item>
<item>
 <title>New Year Forecasting Resolutions</title>
 <link>http://www.customerthink.com/blog/new_year_forecasting_resolutions</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/new_year_forecasting_resolutions#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 06 Jan 2009 11:59:53 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
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</item>
<item>
 <title>Influencing the Influencers</title>
 <link>http://www.customerthink.com/blog/influencing_influencers</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/influencing_influencers#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 31 Dec 2008 07:43:11 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">207943 at http://www.customerthink.com</guid>
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<item>
 <title>The Cost of Inaction</title>
 <link>http://www.customerthink.com/blog/cost_inaction</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/cost_inaction#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 29 Dec 2008 10:49:56 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">207840 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Anecdotes: the Antidote to Premature Elaboration in Sales</title>
 <link>http://www.customerthink.com/blog/anecdotes_antidote_premature_elaboration</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/anecdotes_antidote_premature_elaboration#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <pubDate>Sat, 02 Aug 2008 03:15:22 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">200652 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Go Beyond Win/Loss Reports and Find Out Why Others Chose &quot;None of the Above&quot;</title>
 <link>http://www.customerthink.com/blog/beyond_win_loss_reports</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/beyond_win_loss_reports#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Wed, 23 Jul 2008 16:29:17 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">200210 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Curse of the &quot;Slow No&quot;</title>
 <link>http://www.customerthink.com/blog/curse_slow_no</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/curse_slow_no#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Wed, 02 Jul 2008 09:45:12 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">199166 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Seeing Through the &quot;Window of Discontent&quot;</title>
 <link>http://www.customerthink.com/blog/seeing_through_window_discontent</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/seeing_through_window_discontent#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 19 Jun 2008 09:59:27 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">198728 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Sell More Solutions by Uncovering More Urgent Needs</title>
 <link>http://www.customerthink.com/article/sell_more_solutions_uncover_urgent_needs</link>
 <description></description>
 <comments>http://www.customerthink.com/article/sell_more_solutions_uncover_urgent_needs#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Mon, 21 Apr 2008 08:00:00 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">3471 at http://www.customerthink.com</guid>
</item>
<item>
 <title>You Can&#039;t Outsource Great Customer Service</title>
 <link>http://www.customerthink.com/blog/you_cant_outsource_great_customer_service</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/you_cant_outsource_great_customer_service#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <pubDate>Wed, 27 Feb 2008 02:18:51 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">3161 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Show Stoppers: Why Are Exhibition Sales Techniques So Bad?</title>
 <link>http://www.customerthink.com/blog/bad_exhibition_sales_techniques</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/bad_exhibition_sales_techniques#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <pubDate>Wed, 13 Feb 2008 12:51:24 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">3064 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Chasm Is Closer Than You Think ...</title>
 <link>http://www.customerthink.com/blog/chasm_closer_you_think</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/chasm_closer_you_think#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 05 Feb 2008 02:51:23 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">2993 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Value Added? It Depends on Who is Paying</title>
 <link>http://www.customerthink.com/blog/value_its_all_eye_beholder</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/value_its_all_eye_beholder#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Tue, 29 Jan 2008 03:50:15 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">2956 at http://www.customerthink.com</guid>
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<item>
 <title>It&#039;s Better To Sail With the Wind Than Against It ...</title>
 <link>http://www.customerthink.com/blog/its_better_sail_wind_against_it</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/its_better_sail_wind_against_it#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 27 Nov 2007 10:20:22 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">2656 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Where Do B2B Brands Get Built?</title>
 <link>http://www.customerthink.com/blog/where_do_b2b_brands_get_built</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/where_do_b2b_brands_get_built#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 26 Nov 2007 04:44:49 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">2646 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Don&#039;t Pitch. Educate!</title>
 <link>http://www.customerthink.com/blog/dont_pitch_educate</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/dont_pitch_educate#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 26 Nov 2007 04:41:24 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">2645 at http://www.customerthink.com</guid>
</item>
<item>
 <title>One of Us in This Room Must Be an Idiot ...</title>
 <link>http://www.customerthink.com/blog/one_us_room_must_be_idiot</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/one_us_room_must_be_idiot#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sun, 25 Nov 2007 13:28:15 -0600</pubDate>
 <dc:creator>bobapollo</dc:creator>
 <guid isPermaLink="false">2643 at http://www.customerthink.com</guid>
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