All posts by rob_walker
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Chordiant Introduces Revolutionary Customer Experience Management Solution: Chordiant Visual Business Director | News | 2008-10-15 | 1,344 | 0 | Digital Marketing, Contact Center, Customer Analytics, Customer Experience, Performance Management, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| Power to the (Call Center) People: Next-Best-Action Nudges Agents With a Way to Resolve a Problem | Blog | 2008-07-15 | 1,789 | 0 | Service and Support, Contact Center, Customer Experience, Chief Information Officer, Technology Implementation |
| Will 2008 Be the Year of CEM for Telco Companies? | Blog | 2008-04-02 | 4,162 | 0 | Digital Marketing, Customer Experience, Chief Information Officer, Technology Implementation, Telecommunications |
| Customer Experience in the Insurance Industry | Blog | 2008-03-28 | 6,427 | 0 | Service and Support, Digital Marketing, Customer Experience, Web Analytics, Chief Customer Officer |
| Vodafone Selects Chordiant To Enhance Customer Experience Across All Customer-Facing Channels | News | 2008-03-11 | 2,163 | 0 | Large Enterprise, Service and Support, Contact Center, Enterprise Technology, Customer Loyalty, Chief Information Officer, Telecommunications |
| Put Your Customer Experience on Auto-Pilot | Blog | 2008-02-11 | 4,460 | 0 | Customer Experience, Financial Services, Healthcare Services, Chief Information Officer, Technology Implementation, Telecommunications |
| Smart Customer Interaction Reduces the Demand for Data and Improves Response Time | Article | 2007-11-12 | 3,807 | 0 | Sales Performance, Service and Support, Digital Marketing, Customer Analytics, Financial Services |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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