All posts by steven_walden

Title	Type	Date	Views	Comments	Categories
Design Your Customer Experience Metric	Blog	2012-05-16	500	0	Customer Experience
Lovemark your Experience using LoveSigns	Blog	2012-04-14	587	0	Customer Experience
Customer Experience Goes Global	Blog	2012-02-24	833	0	Customer Experience
Customer Experience in times of Austerity?	Blog	2012-02-23	629	0	Customer Experience
From Marketing to Customer Experience	Blog	2011-12-18	992	0	Customer Experience
The State of Customer Experience Today: Spending More Doesn't Drive Success	Article	2011-11-14	3,142	2	Customer Experience
What Makes Some Brands So Great?	Blog	2011-11-02	636	0	Customer Experience
Hidden Defectors in an Experience	Blog	2010-02-05	1,322	0	Customer Experience
One bad tweet can cost you 30 customers	Blog	2010-01-21	1,978	0	Social Business, Customer Experience
Measuring Consumer Decision-Making Implicitly	Blog	2009-12-02	1,817	0	Customer Experience
How BPR and Six Sigma use the Voice of the Customer	Blog	2009-09-21	1,699	1	Customer Experience, Customer Process, Chief Customer Officer, Chief Information Officer
The advantages and disadvantages of BPR and Six Sigma	Blog	2009-09-10	9,712	0	Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Process, Chief Customer Officer, Chief Information Officer
Getting to the heart of the matter	Blog	2009-09-01	1,384	0	Customer Experience, Customer Process
Emotions: The Missing Ingredient to Improve Business Performance	Blog	2009-08-17	2,826	0	Leadership, Customer Experience, Chief Customer Officer
Experience is Perception	Blog	2009-08-08	2,994	2	Digital Marketing, Customer Experience, Chief Customer Officer

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.