All content posted by gary_schwartz http://www.customerthink.com/user_content/1692 All Content for a User en “The World Does Not Revolve Around You”…or Does It? http://www.customerthink.com/blog/the_world_does_not_revolve_around_you_or_does_it http://www.customerthink.com/blog/the_world_does_not_revolve_around_you_or_does_it#comments Digital Marketing Customer Analytics Customer Experience Voice of Customer Customer Loyalty Chief Customer Officer Thu, 18 Jun 2009 08:18:17 -0500 gary_schwartz 219853 at http://www.customerthink.com Recession Strategy: Spend Money to Make Money (and Retain Customers) http://www.customerthink.com/article/recession_strategy_spend_money_make_money http://www.customerthink.com/article/recession_strategy_spend_money_make_money#comments Digital Marketing Sales Performance Service and Support Business / Legal Services Customer Loyalty Customer Strategy Chief Customer Officer Organization Alignment Technology Implementation Mon, 05 May 2008 08:00:00 -0500 gary_schwartz 3539 at http://www.customerthink.com From KPI to KAI: Correlate Performance With Customer Attitude http://www.customerthink.com/article/kpi_kai_performance_customer_attrition http://www.customerthink.com/article/kpi_kai_performance_customer_attrition#comments Service and Support Computers / Technology Contact Center Customer Analytics Performance Management Performance Metrics Organization Alignment Mon, 19 Nov 2007 07:57:00 -0600 gary_schwartz 2589 at http://www.customerthink.com