All content posted by Andy Wood http://www.customerthink.com/user_content/1665 All Content for a User en Supermarket Slippage http://www.customerthink.com/blog/supermarket_slippage http://www.customerthink.com/blog/supermarket_slippage#comments Retail Sales Mon, 18 Jan 2010 11:03:32 -0600 Andy Wood 229070 at http://www.customerthink.com UK shoppers move downmarket for their groceries http://www.customerthink.com/news/uk_shoppers_move_downmarket_for_their_groceries http://www.customerthink.com/news/uk_shoppers_move_downmarket_for_their_groceries#comments Customer Loyalty Customer Strategy Wed, 25 Nov 2009 09:21:00 -0600 Andy Wood 226912 at http://www.customerthink.com Marketing in a recovering economy http://www.customerthink.com/blog/marketing_in_a_recovering_economy http://www.customerthink.com/blog/marketing_in_a_recovering_economy#comments Digital Marketing Customer Loyalty Customer Strategy Chief Customer Officer Thu, 08 Oct 2009 03:45:46 -0500 Andy Wood 224488 at http://www.customerthink.com Loyalty membership levels soar but relevancy still languishes http://www.customerthink.com/news/loyalty_membership_levels_soar_but_relevancy_still_languishes http://www.customerthink.com/news/loyalty_membership_levels_soar_but_relevancy_still_languishes#comments Customer Loyalty Thu, 20 Aug 2009 06:58:08 -0500 Andy Wood 222215 at http://www.customerthink.com Speak My Language: Price promotions, but many are irrelevant to the recipient. http://www.customerthink.com/news/speak_my_language_price_promotions_but_many_are_irrelevant_to_the_recipient http://www.customerthink.com/news/speak_my_language_price_promotions_but_many_are_irrelevant_to_the_recipient#comments CxO Leadership Digital Marketing Sales Performance Customer Experience Customer Loyalty Performance Management Customer Strategy Performance Metrics Wed, 01 Jul 2009 05:16:39 -0500 Andy Wood 220380 at http://www.customerthink.com Retention in a Recession http://www.customerthink.com/blog/retention_in_a_recession http://www.customerthink.com/blog/retention_in_a_recession#comments Customer Loyalty Customer Strategy Retail Sales Tue, 26 May 2009 10:21:51 -0500 Andy Wood 218829 at http://www.customerthink.com Loyalty gets support of finance directors and managers http://www.customerthink.com/news/loyalty_gets_support_of_finance_directors_and_managers http://www.customerthink.com/news/loyalty_gets_support_of_finance_directors_and_managers#comments Customer Loyalty Tue, 14 Apr 2009 09:40:49 -0500 Andy Wood 216987 at http://www.customerthink.com Mobile Sector Loyalty Scheme Well Placed in an Economic Downturn http://www.customerthink.com/news/mobile_sector_loyalty_scheme_economic_downturn http://www.customerthink.com/news/mobile_sector_loyalty_scheme_economic_downturn#comments Large Enterprise Digital Marketing Sales Performance Service and Support Midsize Business Customer Analytics Customer Loyalty Small Business Customer Strategy Chief Customer Officer Chief Information Officer Manufacturing Thu, 08 Jan 2009 10:29:27 -0600 Andy Wood 208332 at http://www.customerthink.com £30 Million Turnover Direct Marketing Group Set to Boost Its Own Sales Through Change of Ownership http://www.customerthink.com/news/gis_acquisition_grove_industries http://www.customerthink.com/news/gis_acquisition_grove_industries#comments Digital Marketing Social Business Customer Loyalty Performance Management Customer Strategy Printing and Publishing Thu, 06 Nov 2008 05:33:26 -0600 Andy Wood 204760 at http://www.customerthink.com Study Identifies Loyalty Scheme Winners in an Economic Downturn http://www.customerthink.com/blog/study_loyalty_winners_econonic_downturn http://www.customerthink.com/blog/study_loyalty_winners_econonic_downturn#comments Sales Performance Service and Support Midsize Business Customer Analytics Customer Loyalty Small Business Fast-Moving Consumer Goods Customer Strategy Chief Customer Officer Thu, 30 Oct 2008 08:10:44 -0500 Andy Wood 204492 at http://www.customerthink.com GI Insight Study: Financial Services Need to Improve E-CRM http://www.customerthink.com/news/financial_services_need_improve_e_crm http://www.customerthink.com/news/financial_services_need_improve_e_crm#comments Digital Marketing Customer Analytics Financial Services Chief Customer Officer Experience and Process Design Thu, 11 Sep 2008 11:33:51 -0500 Andy Wood 202586 at http://www.customerthink.com Research Validates Efficacy of "Permission to Email" http://www.customerthink.com/news/research_validates_efficacy_permission_email http://www.customerthink.com/news/research_validates_efficacy_permission_email#comments Digital Marketing Customer Analytics Customer Experience Voice of Customer Customer Loyalty Performance Management Customer Strategy Chief Customer Officer Chief Information Officer Customer Management Education Technology Implementation Mon, 11 Aug 2008 06:36:04 -0500 Andy Wood 201037 at http://www.customerthink.com Study: Financial Services Lag Behind Retail in Targeted Marketing http://www.customerthink.com/news/finance_lags_targeted_marketing http://www.customerthink.com/news/finance_lags_targeted_marketing#comments Large Enterprise Digital Marketing Midsize Business Business / Legal Services Customer Experience Customer Loyalty Performance Management Customer Strategy Financial Services Retail Sales Thu, 29 May 2008 06:16:29 -0500 Andy Wood 197748 at http://www.customerthink.com New DQM Group Service Fills Due Diligence Gap http://www.customerthink.com/news/dqm_fills_due_diligence_gap http://www.customerthink.com/news/dqm_fills_due_diligence_gap#comments Midsize Business Customer Analytics Chief Information Officer Organization Alignment Technology Implementation Thu, 15 May 2008 08:16:29 -0500 Andy Wood 3626 at http://www.customerthink.com M&G Saves 40 Tons of Paper Printing and Improves Client Satisfaction With Personalized Investor Updates http://www.customerthink.com/news/mg_saves_40_ton_paper http://www.customerthink.com/news/mg_saves_40_ton_paper#comments Large Enterprise Service and Support Financial Services Chief Information Officer Technology Implementation Wed, 14 May 2008 11:06:35 -0500 Andy Wood 3620 at http://www.customerthink.com Pitney Bowes Rolls Out New Emtex® Software Management Information Solutions http://www.customerthink.com/news/pitney_bowes_emtex_management_information http://www.customerthink.com/news/pitney_bowes_emtex_management_information#comments Service and Support Customer Analytics Performance Management Chief Information Officer Customer Information Architecture Technology Implementation Thu, 08 May 2008 11:41:36 -0500 Andy Wood 3586 at http://www.customerthink.com Study: Marketers Pay Too Little Attention to Wealthy Over-45s http://www.customerthink.com/news/marketers_little_attention_over_45s http://www.customerthink.com/news/marketers_little_attention_over_45s#comments Digital Marketing Customer Loyalty Customer Strategy Chief Customer Officer Tue, 22 Apr 2008 12:29:58 -0500 Andy Wood 3502 at http://www.customerthink.com More U.K. Companies Establish Loyalty Programs http://www.customerthink.com/news/loyalty_leap http://www.customerthink.com/news/loyalty_leap#comments Digital Marketing Customer Loyalty Chief Customer Officer Thu, 24 Jan 2008 08:43:01 -0600 Andy Wood 2934 at http://www.customerthink.com GI Insight Study: One in Five U.K. Firms Has a Head of CRM http://www.customerthink.com/news/more_firms_have_heads_crm http://www.customerthink.com/news/more_firms_have_heads_crm#comments Digital Marketing Customer Loyalty Chief Customer Officer Hospitality / Entertainment Retail Sales Transportation / Travel / Leisure Wed, 05 Dec 2007 10:31:32 -0600 Andy Wood 2702 at http://www.customerthink.com M&A: Making It Work With Effective Communications http://www.customerthink.com/blog/ma_making_it_work_effective_communications http://www.customerthink.com/blog/ma_making_it_work_effective_communications#comments Digital Marketing Customer Analytics Thu, 20 Sep 2007 03:36:20 -0500 Andy Wood 2276 at http://www.customerthink.com