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 <title>All content posted by paul_greenberg</title>
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 <title> OK, Time to Open 2008: The Year of the Totally Cool Social Customer</title>
 <link>http://www.customerthink.com/blog/2008_year_totally_cool_social_customer</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/2008_year_totally_cool_social_customer#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Fri, 11 Jan 2008 05:13:43 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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<item>
 <title>The Titans Begin To Square Off: SAP Versus Oracle Versus (Maybe) Salesforce.com</title>
 <link>http://www.customerthink.com/blog/titans_begin_square_off</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/titans_begin_square_off#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Tue, 11 Dec 2007 17:10:48 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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<item>
 <title>Northwest Airlines Does It Another (and Another and Another) Time</title>
 <link>http://www.customerthink.com/blog/northwest_airlines_does_it_another_and_anothe</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/northwest_airlines_does_it_another_and_anothe#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Tue, 20 Nov 2007 07:44:47 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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<item>
 <title>NetSuite Goes Micro-Vertical: Good for Them, Too!</title>
 <link>http://www.customerthink.com/blog/netsuite_goes_micro_vertical_good_them_too</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/netsuite_goes_micro_vertical_good_them_too#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Thu, 25 Oct 2007 08:46:41 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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<item>
 <title>Microsoft Makes Its Move—Vertically. Smart.</title>
 <link>http://www.customerthink.com/blog/microsoft_makes_its_move_vertically_smart</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/microsoft_makes_its_move_vertically_smart#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Wed, 24 Oct 2007 15:04:29 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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<item>
 <title>To Reach the Pinnacle of the Loyalty Ladder, You Must Have Advocates</title>
 <link>http://www.customerthink.com/article/pinnacle_of_loyalty_ladder_advocates</link>
 <description></description>
 <comments>http://www.customerthink.com/article/pinnacle_of_loyalty_ladder_advocates#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <pubDate>Mon, 10 Sep 2007 18:00:00 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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<item>
 <title>IDC Predicts: Social Networking a Winnah!!</title>
 <link>http://www.customerthink.com/blog/idc_predicts_social_networking_a_winnah</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/idc_predicts_social_networking_a_winnah#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/advertis">Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Wed, 05 Sep 2007 13:52:06 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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<item>
 <title>Smart Casual: Two VERY Different Journeys Cruisin&#039;</title>
 <link>http://www.customerthink.com/blog/smart_casual_two_very_different_journeys_crui</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/smart_casual_two_very_different_journeys_crui#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Tue, 04 Sep 2007 15:32:11 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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<item>
 <title>Microsoft, Say It Loud: &quot;I&#039;m Hosted and I&#039;m Proud!&quot;</title>
 <link>http://www.customerthink.com/blog/microsoft_say_it_loud_hosted_and_proud</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/microsoft_say_it_loud_hosted_and_proud#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sat, 18 Aug 2007 22:13:17 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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<item>
 <title>Good Service Doesn&#039;t Mean Customer-Centric</title>
 <link>http://www.customerthink.com/article/good_service_doesnt_mean_customer_centric</link>
 <description></description>
 <comments>http://www.customerthink.com/article/good_service_doesnt_mean_customer_centric#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 09 Jul 2007 18:00:00 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">1798 at http://www.customerthink.com</guid>
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<item>
 <title>Experiencing the Experience: Redux</title>
 <link>http://www.customerthink.com/blog/experiencing_the_experience_redux</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/experiencing_the_experience_redux#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Mon, 09 Jul 2007 17:52:21 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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<item>
 <title>The Challenge Met: The Grandest CRM Business Blogs—Customer-Friendly, Toujours</title>
 <link>http://www.customerthink.com/blog/grandest_crm_business_blogs</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/grandest_crm_business_blogs#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/advertis">Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/business">Business / Legal Services</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 12 Jun 2007 16:22:18 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">1514 at http://www.customerthink.com</guid>
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<item>
 <title>The 5 Gods of CRM Blogdom</title>
 <link>http://www.customerthink.com/blog/the_5_gods_of_crm_blogdom</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_5_gods_of_crm_blogdom#comments</comments>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 17 May 2007 06:29:56 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">1287 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Ed Tech and Ed Schlesinger</title>
 <link>http://www.customerthink.com/blog/ed_tech_ed_schlesinger</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/ed_tech_ed_schlesinger#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/educatio">Education</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 20 Mar 2007 14:10:24 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">955 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Didn&#039;t Take Google Long To Do Stand-Up</title>
 <link>http://www.customerthink.com/blog/didnt_take_google_long_to_do_standup</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/didnt_take_google_long_to_do_standup#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Thu, 22 Feb 2007 16:09:00 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">809 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Google Makes Me Want To Gargle</title>
 <link>http://www.customerthink.com/blog/google_makes_me_want_to_gargle</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/google_makes_me_want_to_gargle#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Thu, 22 Feb 2007 11:09:13 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">805 at http://www.customerthink.com</guid>
</item>
<item>
 <title>2007 Steppin&#039; Out Awards CRM 2.0 Vendor Finalists Announced</title>
 <link>http://www.customerthink.com/news/2007_steppin_out_awards_crm_20_finalists</link>
 <description></description>
 <comments>http://www.customerthink.com/news/2007_steppin_out_awards_crm_20_finalists#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Wed, 21 Feb 2007 09:56:30 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">788 at http://www.customerthink.com</guid>
</item>
<item>
 <title>&quot;Customer Managed Relationships&quot;: I Never Thought I&#039;d Have So Much Fun in the Bathroom</title>
 <link>http://www.customerthink.com/article/customer_managed_relationships_bathroom_fun</link>
 <description></description>
 <comments>http://www.customerthink.com/article/customer_managed_relationships_bathroom_fun#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/agricult">Agriculture / Construction</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/fast_mov">Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/hospital">Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Mon, 19 Feb 2007 08:00:00 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
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</item>
<item>
 <title>NetSuite Continues To Roll</title>
 <link>http://www.customerthink.com/blog/netsuite_continues_to_roll</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/netsuite_continues_to_roll#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Thu, 15 Feb 2007 07:40:11 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">740 at http://www.customerthink.com</guid>
</item>
<item>
 <title>VRM Is VROOOOMING!!</title>
 <link>http://www.customerthink.com/blog/vrm_is_vrooooming</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/vrm_is_vrooooming#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Tue, 06 Feb 2007 16:14:10 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">656 at http://www.customerthink.com</guid>
</item>
<item>
 <title>CRM 2.0: Time for a Change, A Big Change</title>
 <link>http://www.customerthink.com/blog/crm_2_0_time_for_a_change_a_big_change</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/crm_2_0_time_for_a_change_a_big_change#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Sat, 06 Jan 2007 00:00:00 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">415 at http://www.customerthink.com</guid>
</item>
<item>
 <title>CRM 2.0 ... Is It Really Now?</title>
 <link>http://www.customerthink.com/blog/crm_2_0_is_it_really_now</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/crm_2_0_is_it_really_now#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 13 Dec 2006 12:30:02 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">204 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Personalizing the Mass</title>
 <link>http://www.customerthink.com/blog/personalizing_the_mass</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/personalizing_the_mass#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 28 Nov 2006 13:29:08 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">58 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Don&#039;t Bank on Loyal Customers</title>
 <link>http://www.customerthink.com/article/dont_bank_on_loyal_customers</link>
 <description></description>
 <comments>http://www.customerthink.com/article/dont_bank_on_loyal_customers#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 16 Nov 2006 19:25:00 -0600</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">31 at http://www.customerthink.com</guid>
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<item>
 <title>It&#039;s No Game: If You Want to Keep Up With Your Customer, You Have to Adapt to New Business Logic</title>
 <link>http://www.customerthink.com/article/its_no_game_adapt_to_new_business_logic</link>
 <description></description>
 <comments>http://www.customerthink.com/article/its_no_game_adapt_to_new_business_logic#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/hospital">Hospitality / Entertainment</category>
 <pubDate>Mon, 24 Jul 2006 00:00:00 -0500</pubDate>
 <dc:creator>paul_greenberg</dc:creator>
 <guid isPermaLink="false">428 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How Do I Love P&amp;G? Let Me Count the Ways: Rules for the Customer-Centered Supply Chain</title>
 <link>http://www.customerthink.com/article/how_do_i_love_pg_customer_centered_supply_chain</link>
 <description></description>
 <comments>http://www.customerthink.com/article/how_do_i_love_pg_customer_centered_supply_chain#comments</comments>
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 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/fast_mov">Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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<item>
 <title>Get Modern: Maintain Customer Value Across the Value Chain</title>
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 <description></description>
 <comments>http://www.customerthink.com/article/maintain_customer_value_across_value_chain#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
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 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/wholesal">Wholesale Distribution</category>
 <pubDate>Mon, 12 Jun 2006 02:00:00 -0500</pubDate>
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<item>
 <title>Adapt to Today&#039;s Empowered Customers Without Turning Your Employees Against You</title>
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 <description></description>
 <comments>http://www.customerthink.com/article/adapt_to_todays_empowered_customers#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
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 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 21 Feb 2006 02:00:00 -0600</pubDate>
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<item>
 <title>Forecast: The Customer Experience Will Get More ... Experienced</title>
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 <description></description>
 <comments>http://www.customerthink.com/article/customer_experience_will_get_more_experienced#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 31 Jan 2006 02:00:00 -0600</pubDate>
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<item>
 <title>How Much of the Chain Does Your Strategy Encompass?</title>
 <link>http://www.customerthink.com/article/supply_chain_strategy</link>
 <description></description>
 <comments>http://www.customerthink.com/article/supply_chain_strategy#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/wholesal">Wholesale Distribution</category>
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<item>
 <title>What You Shouldn&#039;t Have Is a Failure To Communicate</title>
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 <description></description>
 <comments>http://www.customerthink.com/article/what_you_shouldnt_have_is_a_failure_to_communicate#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
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<item>
 <title>Are You Experienced ... at Tapping Into the Customer Experience?</title>
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 <description></description>
 <comments>http://www.customerthink.com/article/are_you_experienced_at_tapping_into_customer_experience#comments</comments>
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 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <pubDate>Tue, 03 May 2005 00:00:00 -0500</pubDate>
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<item>
 <title>What Are We Looking for in 2005? The Year in a Hand-Basket</title>
 <link>http://www.customerthink.com/article/2005_year_in_hand_basket</link>
 <description></description>
 <comments>http://www.customerthink.com/article/2005_year_in_hand_basket#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
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 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Tue, 25 Jan 2005 00:00:00 -0600</pubDate>
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<item>
 <title>Siebel and Chapter 2: That Was Then ... This Is Now</title>
 <link>http://www.customerthink.com/article/siebel_chapter_2_then_and_now</link>
 <description></description>
 <comments>http://www.customerthink.com/article/siebel_chapter_2_then_and_now#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Fri, 10 Dec 2004 00:00:00 -0600</pubDate>
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