All posts by bob_furniss
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| What would you do if you had 30 extra minutes? | Blog | 2011-03-26 | 1,249 | 2 | Leadership |
| Passion Produces Passion | Blog | 2010-11-08 | 665 | 0 | Leadership |
| People are Valuable | Blog | 2010-11-07 | 915 | 0 | Leadership, Contact Center, Employee Engagement |
| Social Media - Are You Ready? | Blog | 2010-09-09 | 979 | 0 | Social Business, Contact Center |
| Priorities Are Sometimes Like Frogs | Blog | 2010-09-08 | 776 | 0 | Leadership |
| Looking Through the Lens of Your Employees | Blog | 2010-05-19 | 919 | 0 | Leadership |
| Checkout New Cutter Article | Blog | 2010-04-27 | 1,052 | 0 | Leadership |
| Millennials - Educated, Respectful, Connected, Successful | Blog | 2010-03-11 | 1,808 | 0 | Leadership |
| The History of Call Centers | Blog | 2010-03-08 | 4,402 | 0 | Contact Center |
| Leading The Culture Shift | Blog | 2009-12-16 | 1,771 | 0 | Leadership, Contact Center |
| The Little Voice In Your Head | Blog | 2009-12-13 | 1,444 | 0 | Leadership, Service and Support, Contact Center |
| Simple Words Seem To Be Hard To Say | Blog | 2009-11-11 | 1,232 | 0 | Service and Support, Chief Customer Officer |
| Leading While Distracted | Blog | 2009-10-28 | 1,674 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Chief Information Officer |
| Are you showing favoritism as a leader? | Blog | 2009-10-22 | 1,472 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Chief Customer Officer |
| Networking Ideas - How to work a room… | Blog | 2009-10-14 | 1,598 | 0 | Sales Performance, Chief Customer Officer |
| ACCE 2009 – Good Conference / Great People! | Blog | 2009-10-14 | 1,517 | 0 | Contact Center, Enterprise Technology |
| Nurture Passion in Your Employees—and Customers | Article | 2008-08-18 | 4,917 | 2 | Leadership, Service and Support, Computers / Technology, Customer Loyalty, Performance Management, Chief Customer Officer, Employee Engagement |
| Aspect Software and Touchpoint Associates Announce Management Impact Program | News | 2008-06-06 | 1,586 | 0 | Service and Support, Contact Center, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| "Because I Said So" Doesn't Cut It: Build Bonds With Your Employees to Enhance Your Customer Relationships | Article | 2008-05-26 | 5,777 | 0 | Service and Support, Contact Center, Healthcare Services, Chief Customer Officer, Employee Engagement |
| Help Your Employees Spread Good Will | Article | 2008-02-25 | 4,970 | 1 | Leadership, Service and Support, Customer Loyalty, Customer Strategy, Employee Engagement, Retail Sales, Transportation / Travel / Leisure |
| 82 Things: Help Your Frontline Managers Prioritize Their Day! | Blog | 2008-01-30 | 2,712 | 0 | Service and Support, Contact Center |
| Don't Be Afraid of Social Networks: Proactively Manage Your Company's Reputation | Article | 2008-01-14 | 5,444 | 0 | Service and Support, Social Business, Voice of Customer, Customer Strategy, Chief Customer Officer |
| Social Networking and Contact Centers | Forum Topic | 2007-11-02 | 6,415 | 0 | |
| Attitude and Empathy = Good Customer Service | Blog | 2007-11-02 | 13,001 | 4 | Service and Support, Customer Experience, Customer Loyalty, Retail Sales |
| Five Things Your Team Needs To Know | Blog | 2007-08-25 | 2,741 | 0 | Leadership |
| A New Employee Blogs for a Good Cause | Blog | 2007-08-06 | 4,069 | 6 | Social Business, Employee Engagement |
| Strong Employees Thrive in an Empowered Culture | Blog | 2007-07-31 | 4,345 | 0 | Service and Support, Contact Center, Customer Experience, Chief Customer Officer, Employee Engagement |
| Empathy Matters | Blog | 2007-07-08 | 2,881 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Analytics, Customer Experience, Customer Loyalty, Small Business, Chief Customer Officer, Employee Engagement, Transportation / Travel / Leisure |
| Give Your Huddles More Impact | Blog | 2007-06-06 | 4,434 | 0 | Service and Support, Contact Center, Small Business, Chief Customer Officer, Employee Engagement, Retail Sales, Transportation / Travel / Leisure |
| The Butterfly Effect | Blog | 2007-05-22 | 3,933 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Loyalty, Chief Customer Officer, Chief Information Officer |
| Service Reps: Know Their Passion, Improve Their Performance | Article | 2007-05-14 | 4,122 | 2 | Service and Support, Contact Center, Chief Customer Officer, Employee Engagement |
| We All Need a Friend at a Time Like This | Blog | 2007-04-22 | 3,853 | 1 | Advertising / Media / Public Relations, Agriculture / Construction, Service and Support, Broadcast / Communications, Business / Legal Services, Computers / Technology, Contact Center, Customer Experience, Education, Fast-Moving Consumer Goods, Government / Public Sector, Healthcare Services, Chief Customer Officer, Hospitality / Entertainment, Non-Profit / Associations, Printing and Publishing, Pharmaceutical, Retail Sales, Telecommunications, Transportation / Travel / Leisure, Utilities / Energy, Wholesale Distribution |
| Internal Blogs: Are You Willing To Be Exposed? | Blog | 2007-04-11 | 3,123 | 0 | Service and Support, Broadcast / Communications, Social Business, Contact Center, Customer Loyalty, Chief Customer Officer, Manufacturing, Pharmaceutical, Retail Sales, Telecommunications, Transportation / Travel / Leisure |
| How To Engage the Unengaged Employee | Blog | 2007-03-13 | 5,229 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Experience, Chief Customer Officer, Chief Information Officer |
| Technology Requires MORE Interactions, Not Less … | Blog | 2007-03-01 | 8,189 | 0 | Service and Support, Contact Center, Chief Customer Officer, Employee Engagement, Technology Implementation, Retail Sales, Telecommunications, Transportation / Travel / Leisure |
| What a Disney Waiter Taught Me About CRM | Blog | 2007-02-12 | 4,206 | 0 | Service and Support, Business / Legal Services, Contact Center, Customer Experience, Customer Loyalty, Financial Services, Chief Customer Officer, Retail Sales, Telecommunications, Transportation / Travel / Leisure |
| Relationships Matter | Blog | 2007-02-02 | 2,759 | 1 | Broadcast / Communications, Contact Center, Customer Loyalty, Education, Small Business, Government / Public Sector, Healthcare Services, Chief Customer Officer, Hospitality / Entertainment, Transportation / Travel / Leisure |
| It Is Really About the People! | Blog | 2007-02-02 | 2,787 | 0 | Broadcast / Communications, Contact Center, Voice of Customer, Financial Services, Chief Customer Officer, Hospitality / Entertainment, Telecommunications, Transportation / Travel / Leisure, Utilities / Energy |
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