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 <title>You Talk. We Listen.</title>
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 <comments>http://www.customerthink.com/blog/you_talk_we_listen#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <pubDate>Wed, 13 Jan 2010 03:32:51 -0600</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Keep Your Advocates Advocating!</title>
 <link>http://www.customerthink.com/blog/keep_your_advocates_advocating</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/keep_your_advocates_advocating#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 30 Oct 2009 00:57:21 -0500</pubDate>
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 <title>How to Conquer the Loyalty Threat: Three Remedies for Search-and-Switch Customers</title>
 <link>http://www.customerthink.com/article/loyalty_threat_three_strategies_search_and_switch_customers</link>
 <description></description>
 <comments>http://www.customerthink.com/article/loyalty_threat_three_strategies_search_and_switch_customers#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 09 Oct 2009 00:00:00 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>How I Paid For Graduate School: A Surprising Opportunity to Say Thanks</title>
 <link>http://www.customerthink.com/blog/how_i_paid_for_graduate_school_a_surprising_opportunity_to_say_thanks</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_i_paid_for_graduate_school_a_surprising_opportunity_to_say_thanks#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <pubDate>Tue, 08 Sep 2009 12:55:07 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Earning Loyalty from Search-and-Switch Customers</title>
 <link>http://www.customerthink.com/interview/jill_griffin_taming_search_and_switch_customer</link>
 <description></description>
 <comments>http://www.customerthink.com/interview/jill_griffin_taming_search_and_switch_customer#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Fri, 19 Jun 2009 13:23:17 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>The Right Moves in White-Knuckle Times Can Keep Your Customers Loyal</title>
 <link>http://www.customerthink.com/article/right_moves_white_knuckle_loyal_customers</link>
 <description></description>
 <comments>http://www.customerthink.com/article/right_moves_white_knuckle_loyal_customers#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Fri, 28 Nov 2008 00:00:01 -0600</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Grumpy Old Men in Gun Stores: Employee Recruitment Can Mean Everything to Your Customers</title>
 <link>http://www.customerthink.com/article/grumpy_old_men_gun_stores_employee_recruit</link>
 <description></description>
 <comments>http://www.customerthink.com/article/grumpy_old_men_gun_stores_employee_recruit#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Fri, 03 Oct 2008 07:00:00 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Boardroom Buy-In: How to Earn It, How to Keep It</title>
 <link>http://www.customerthink.com/article/boardroom_buy_how_earn_it_how_keep_it</link>
 <description></description>
 <comments>http://www.customerthink.com/article/boardroom_buy_how_earn_it_how_keep_it#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Mon, 24 Mar 2008 08:00:00 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Times Square and Toilet Paper</title>
 <link>http://www.customerthink.com/blog/times_square_and_toilet_paper</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/times_square_and_toilet_paper#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/advertis">Advertising / Media / Public Relations</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/business">Business / Legal Services</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/educatio">Education</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/fast_mov">Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/hospital">Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/utilitie">Utilities / Energy</category>
 <pubDate>Wed, 23 Jan 2008 12:53:36 -0600</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>The U.S. Postal Service and Letters to God</title>
 <link>http://www.customerthink.com/blog/us_postal_service_letters_god</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/us_postal_service_letters_god#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/fast_mov">Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/manufact">Manufacturing</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/telecomm">Telecommunications</category>
 <pubDate>Thu, 01 Nov 2007 11:58:32 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Iceland, Lava and Loyalty</title>
 <link>http://www.customerthink.com/blog/iceland_lava_and_loyalty</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/iceland_lava_and_loyalty#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/advertis">Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/broadcas">Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/business">Business / Legal Services</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/hospital">Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/manufact">Manufacturing</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/printing">Printing and Publishing</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/pharmace">Pharmaceutical</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/telecomm">Telecommunications</category>
 <pubDate>Wed, 03 Oct 2007 18:52:01 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Hollywood Flick Goes Multi-Channel</title>
 <link>http://www.customerthink.com/blog/hollywood_flick_goes_multi_channel</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/hollywood_flick_goes_multi_channel#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/advertis">Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/broadcas">Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/hospital">Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Mon, 24 Sep 2007 11:35:14 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Moments That Matter</title>
 <link>http://www.customerthink.com/blog/moments_matter</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/moments_matter#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/advertis">Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/agricult">Agriculture / Construction</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/business">Business / Legal Services</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/governme">Government / Public Sector</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/healthca">Healthcare Services</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/hospital">Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/manufact">Manufacturing</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/printing">Printing and Publishing</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/pharmace">Pharmaceutical</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Mon, 17 Sep 2007 15:16:47 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Six Stages of Customer Loyalty and How to Leverage Them: Anchor Clients and Win—and Keep—Advocates</title>
 <link>http://www.customerthink.com/article/six_stages_loyalty_clients_advocates</link>
 <description></description>
 <comments>http://www.customerthink.com/article/six_stages_loyalty_clients_advocates#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/fast_mov">Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <pubDate>Mon, 17 Sep 2007 07:58:00 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Six Stages of Customer Loyalty and How to Leverage Them: Nurture First-Time Customers and Serve Up Value for Repeat Customers</title>
 <link>http://www.customerthink.com/article/nurture_first_time_customers</link>
 <description></description>
 <comments>http://www.customerthink.com/article/nurture_first_time_customers#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/hospital">Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/wholesal">Wholesale Distribution</category>
 <pubDate>Mon, 10 Sep 2007 11:58:00 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Leverage the Six Stages of Customer Loyalty: Attract Suspects and Convert Prospects</title>
 <link>http://www.customerthink.com/article/leverage_six_stages_customer_loyalty</link>
 <description></description>
 <comments>http://www.customerthink.com/article/leverage_six_stages_customer_loyalty#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/fast_mov">Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 04 Sep 2007 08:00:00 -0500</pubDate>
 <dc:creator>jill_griffin</dc:creator>
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<item>
 <title>Commodity Creep: Are You Managing It?</title>
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 <title>What I Got for Christmas</title>
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