All posts by jill_griffin

Title Type Datesort icon Views Comments Categories
Win Back the Customers You Lost in the Recession Article 2011-02-01 5,335 0 Customer Loyalty
Passion, Parades and Customer Loyalty Blog 2010-07-01 1,299 0 Customer Loyalty
You Talk. We Listen. Blog 2010-01-13 1,603 0 Voice of Customer, Customer Loyalty
Keep Your Advocates Advocating! Blog 2009-10-29 2,207 0 Leadership, Digital Marketing, Customer Loyalty, Chief Customer Officer
How to Conquer the Loyalty Threat: Three Remedies for Search-and-Switch Customers Article 2009-10-08 6,406 1 Leadership, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer
How I Paid For Graduate School: A Surprising Opportunity to Say Thanks Blog 2009-09-08 2,165 1 Customer Loyalty
Earning Loyalty from Search-and-Switch Customers Interview 2009-06-19 7,785 1 Leadership, Service and Support, Digital Marketing, Customer Loyalty, Customer Strategy, Chief Customer Officer, Employee Engagement
The Right Moves in White-Knuckle Times Can Keep Your Customers Loyal Article 2008-11-27 3,513 1 Leadership, Digital Marketing, Customer Strategy, Chief Customer Officer, Employee Engagement, Retail Sales, Transportation / Travel / Leisure
Grumpy Old Men in Gun Stores: Employee Recruitment Can Mean Everything to Your Customers Article 2008-10-03 4,822 1 Leadership, Service and Support, Contact Center, Customer Strategy, Chief Customer Officer, Employee Engagement
Boardroom Buy-In: How to Earn It, How to Keep It Article 2008-03-24 3,985 1 Leadership, Customer Strategy, Chief Customer Officer, Employee Engagement
Times Square and Toilet Paper Blog 2008-01-23 3,743 4 Advertising / Media / Public Relations, Digital Marketing, Social Business, Business / Legal Services, Customer Experience, Voice of Customer, Customer Loyalty, Education, Small Business, Fast-Moving Consumer Goods, Chief Customer Officer, Customer Management Education, Hospitality / Entertainment, Retail Sales, Transportation / Travel / Leisure, Utilities / Energy
The U.S. Postal Service and Letters to God Blog 2007-11-01 6,548 4 Leadership, Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Small Business, Fast-Moving Consumer Goods, Customer Strategy, Financial Services, Manufacturing, Retail Sales, Telecommunications
Iceland, Lava and Loyalty Blog 2007-10-03 4,134 2 Advertising / Media / Public Relations, Leadership, Sales Performance, Service and Support, Broadcast / Communications, Digital Marketing, Business / Legal Services, Computers / Technology, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Performance Management, Small Business, Web Analytics, Financial Services, Chief Customer Officer, Hospitality / Entertainment, Manufacturing, Printing and Publishing, Pharmaceutical, Retail Sales, Telecommunications
Hollywood Flick Goes Multi-Channel Blog 2007-09-24 3,478 0 Advertising / Media / Public Relations, Sales Performance, Broadcast / Communications, Digital Marketing, Social Business, Computers / Technology, Customer Experience, Enterprise Technology, Customer Loyalty, Customer Strategy, Chief Information Officer, Hospitality / Entertainment, Technology Implementation, Retail Sales, Transportation / Travel / Leisure
Moments That Matter Blog 2007-09-17 3,208 0 Advertising / Media / Public Relations, Agriculture / Construction, Service and Support, Business / Legal Services, Computers / Technology, Customer Experience, Voice of Customer, Customer Loyalty, Financial Services, Government / Public Sector, Healthcare Services, Chief Customer Officer, Customer Management Education, Hospitality / Entertainment, Manufacturing, Printing and Publishing, Pharmaceutical, Retail Sales, Transportation / Travel / Leisure
Six Stages of Customer Loyalty and How to Leverage Them: Anchor Clients and Win—and Keep—Advocates Article 2007-09-17 8,723 0 Sales Performance, Digital Marketing, Computers / Technology, Customer Experience, Voice of Customer, Customer Loyalty, Fast-Moving Consumer Goods, Customer Strategy, Financial Services, Chief Customer Officer, Retail Sales
Six Stages of Customer Loyalty and How to Leverage Them: Nurture First-Time Customers and Serve Up Value for Repeat Customers Article 2007-09-10 9,234 0 Computers / Technology, Customer Analytics, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Hospitality / Entertainment, Retail Sales, Transportation / Travel / Leisure, Wholesale Distribution
Leverage the Six Stages of Customer Loyalty: Attract Suspects and Convert Prospects Article 2007-09-04 12,366 0 Sales Performance, Service and Support, Digital Marketing, Social Business, Computers / Technology, Customer Experience, Voice of Customer, Customer Loyalty, Fast-Moving Consumer Goods, Customer Strategy, Chief Customer Officer
Commodity Creep: Are You Managing It? Article 2007-04-16 3,239 0 Sales Performance, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer
The Screamer, Floor Cleaner and Me Blog 2007-02-27 2,654 3 Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Small Business, Customer Strategy, Chief Customer Officer, Manufacturing, Non-Profit / Associations, Printing and Publishing, Pharmaceutical, Retail Sales, Telecommunications, Transportation / Travel / Leisure, Utilities / Energy, Wholesale Distribution
What I Got for Christmas Blog 2007-01-11 2,441 0 Customer Loyalty, Chief Customer Officer

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.

Syndicate content
Loading

Follow CustomerThink

Top 10 Authors of 2011

  1. Stan Phelps, Synergy Events
  2. Dave Brock, Partners In EXCELLENCE
  3. Nick Stamoulis, Brick Marketing
  4. Cheryl Hanna, Service Untitled
  5. Matt Heinz, Heinz Marketing Inc
  6. Bob Thompson, CustomerThink Corp.
  7. Maz Iqbal, Dynamica Consulting Group
  8. Bob Apollo, Inflexion-Point
  9. Jacob Morgan, Chess Media Group
  10. Jesse Noyes, Eloqua

More About Top Authors »