All posts by sarahhedayati

Title	Type	Date	Views	Comments	Categories
Customer Satisfaction in the Health Insurance Industry	Blog	2012-05-22	74	0	Service and Support, Contact Center, Customer Loyalty
Employee Retention: Y You Need a Strategy	Blog	2012-05-15	163	0	Leadership, Employee Engagement
Insurance Customer Service: Five Tips for Serving Older Callers	Blog	2012-05-01	202	0	Service and Support
Customer Service in the Insurance Industry: the Baby Boomers Are Coming	Blog	2012-04-17	274	0	Service and Support, Financial Services
Customer Service That "Wows"	Blog	2012-04-03	503	0	Service and Support, Customer Experience
Selling Skills: Close the Sale	Blog	2012-03-13	528	0	Sales Performance
Employee Satisfaction: It Starts With You	Blog	2012-03-09	640	0	Leadership, Employee Engagement
Selling Skills: Features and Benefits	Blog	2012-02-28	395	0	Sales Performance
Customer Experience vs. Compensation: a Customer Service Showdown	Blog	2012-02-17	674	0	Service and Support, Customer Experience
Selling Skills: Understand the Product	Blog	2012-02-10	834	0	Sales Performance, Customer Experience
A Little Rapport Goes a Long Way	Blog	2012-01-31	600	0	Customer Experience
7 Tips for Coaching Difficult Employees	Blog	2012-01-27	977	0	Leadership, Service and Support
Creative Employee Incentives	Blog	2012-01-24	827	0	Leadership, Employee Engagement
The Employee Experience: Motivate, Empower, Invest	Blog	2012-01-17	1,266	0	Leadership, Employee Engagement
How to Use Social Media for Service & Support	Blog	2012-01-13	762	0	Service and Support, Social Business
Using Social Media for Service & Support	Blog	2012-01-12	827	0	Service and Support, Social Business
Customer Service Through Social Media	Blog	2011-12-27	1,131	0	Service and Support, Social Business
Problem Solving Skills: a Crucial Call Center Trait	Blog	2011-12-16	793	0	Service and Support, Contact Center
Email Etiquette: How to Turn Email Into a Customer Service Tool	Blog	2011-12-06	765	4	Service and Support, Enterprise Technology
Developing Customer Relationships: A Tip From Our Field Service Engineers	Blog	2011-11-26	775	0	Service and Support
Five Essential Call Center Management Skills	Blog	2011-11-23	703	0	Leadership, Contact Center
Is it Possible Frontline Employees Don’t Understand Service?	Blog	2011-11-19	789	1	Service and Support
Building Rapport and Maintaining Meaningful Relationships	Blog	2011-11-19	959	0	Customer Experience
Longstanding Loyalty	Blog	2011-10-11	920	0	Customer Loyalty

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.