All posts by Kevin OBrien

Title	Type	Date	Views	Comments	Categories
Overcoming Cold Calling Fears	Blog	2012-05-22	124	0	Sales Performance
IT Staffing Sales: How to Transform New Reps into Kings (or Queens)	Blog	2012-05-08	283	0	Sales Performance
How to Drive New Clients, Not just Job Applicants to your Web Site	Blog	2012-03-22	326	0	Digital Marketing
Sales Personnel: Hire Slow, Fire Fast	Blog	2012-03-13	863	0	Sales Performance
The DNA of a Sales Champion	Blog	2012-02-21	530	0	Sales Performance
5 Scary Creatures your Sales Manager Should Avoid	Blog	2011-10-28	1,285	0	Sales Performance
Partner Reseller Marketing: The Changing of the Guard	Blog	2011-10-06	685	0	Digital Marketing
Top 5 Things Contact Center BPO’s need to Consider When Making the Shift to Selling Software	Blog	2011-08-12	1,302	0	Computers / Technology, Contact Center, Enterprise Technology
Is Your Sales Team Burning the Farmland?	Blog	2011-06-24	814	0	Sales Performance
To what Extent is your B2B Buyer Persona Listening on LinkedIn?	Blog	2011-06-15	1,121	0	Advertising / Media / Public Relations, Large Enterprise, Sales Performance, Digital Marketing, Midsize Business, Social Business, Small Business
To What Extent is your Company Different from the Competition?	Blog	2011-05-22	1,151	0	Leadership, Digital Marketing
Are your Sales People Calling on Dead People?	Blog	2011-05-19	1,157	0	Sales Performance, Digital Marketing, Midsize Business, Computers / Technology, Small Business
AT&T Gets First Call Resolution	Blog	2011-01-18	1,666	0	Service and Support, Contact Center, Customer Experience
Are Returns Bringing Down your Holiday Season?	Blog	2010-12-13	933	0	Sales Performance
Does Black Friday and Door Buster Deals Influence Customer Loyalty?	Blog	2010-12-01	1,570	0	Sales Performance, Customer Loyalty, Retail Sales
Winning at Direct Response	White Paper	2010-11-17	16,477	0	Advertising / Media / Public Relations, Contact Center, Technology Implementation
Best Buy Transcends the Retail Experience	Blog	2010-11-17	1,020	0	Customer Experience
Best Buy Transcends the Retail Experience	Blog	2010-11-16	2,298	3	Customer Experience, Retail Sales
NBC's Outsourced: The Script Doesn't Cut it	Blog	2010-10-11	1,957	0	Service and Support, Contact Center, Customer Experience
Customer Service in the Free Business Model	Blog	2010-10-06	1,814	0	Service and Support, Social Business, Contact Center, Customer Experience
The Verdict is Out: Americans Prefer American Call Center Agents	Blog	2010-08-30	3,525	9	Service and Support, Contact Center, Customer Experience
LinkedIn Gets an F for Customer Service	Blog	2010-08-16	1,284	0	Service and Support, Social Business, Customer Experience
Do American's Prefer American Call Center Agents?	Blog	2010-08-11	1,599	2	Service and Support, Contact Center, Customer Experience, Customer Loyalty
Are Contact Center Agents Allowed to use their Brains?	Blog	2010-08-02	1,138	0	Service and Support, Contact Center, Customer Experience

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.