All posts by pgladney

Title	Type	Date	Views	Comments	Categories
6 Questions to ask when selecting a social media monitoring vendor	Blog	2012-01-09	770	0	Social Business, Enterprise Technology
Social Media Report Card for the Canadian Federal Election	Blog	2011-04-15	1,444	0	Social Business, Government / Public Sector
Social Commerce: Cashing in on social media	Blog	2010-11-16	803	0	Social Business
Abstract Social Media Metrics Risk Sidelining Social Media	Blog	2010-09-29	1,319	0	Social Business
The Battle for Digital Supremacy	Blog	2010-09-10	1,341	0	Social Business
Apple iphone 4 Advertising #fail?	Blog	2010-08-31	1,917	0	Digital Marketing, Social Business, Enterprise Technology
Under the Influence of Social Media – Social Media and the Wine Business	Blog	2010-08-12	1,251	0	Social Business
Social Media Analysis Provides Insight into 2010 Toronto Mayoral Election	Blog	2010-06-18	2,184	0	Social Business
Dell’s IdeaStorm – Efficient, Fast and Cheap	Blog	2010-06-13	2,053	0	Innovation
Facebook: The new face of evil?	Blog	2010-05-19	1,264	1	Social Business
Impact of Recent Mergers on Social Media Analytics	Blog	2010-05-11	7,569	0	Social Business, Enterprise Technology, Voice of Customer
Social Media ROI presentation – AMA Toronto	Blog	2010-04-23	1,431	0	Social Business
Study: Ages of social network users \| Royal Pingdom	Blog	2010-03-18	1,768	0	Social Business
Making Social Media Actionable	Blog	2010-03-18	1,680	1	Social Business
Social Media Listening Must Earn Its Stripes	Blog	2010-03-12	2,660	0	Social Business, Voice of Customer

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.