All posts by themaria

Title	Type	Date	Views	Comments	Categories
Searching For Relevance In Social Networks	Blog	2011-02-16	1,229	0	Social Business
The Power And Wisdom Of Crowds And Community	Blog	2011-02-04	1,292	0	Social Business
A Line In The Sand: Personal And Professional In The Social World	Blog	2011-02-03	840	0	Sales Performance, Social Business
I Don’t Have Time To Create Content	Blog	2011-01-30	1,396	1	Social Business
Advocacy And Branding In The Social Age	Blog	2011-01-26	1,129	0	Social Business
Conflict And Community: Are You Prepared?	Blog	2011-01-21	1,150	0	Social Business
Do You Know Any Directors Of The Telephone?	Blog	2011-01-11	1,002	0	Social Business
Goal Setting For Your Social Strategy. Goal #3: Increasing Profits	Blog	2010-12-31	1,524	0	Social Business
Goal Setting Continued… Goal #2: Excellent Customer Experience	Blog	2010-12-28	1,470	0	Customer Experience
Goal Setting: Is Your Engagement Strategy Ready For A New Year?	Blog	2010-12-23	1,185	0	Social Business
Social Media Is A Cocktail Party – 5 Tips For Networking Success	Blog	2010-12-17	1,143	0	Social Business
Benchmarking: If You Don’t Know Where You Are, How Will You Know Where You’re Going?	Blog	2010-12-16	970	0	Social Business
The Oldest Social Gesture: The Handshake	Blog	2010-12-10	2,228	0	Social Business
The Six Stages of Social Customer	Blog	2010-10-05	1,473	0	Social Business
The Social Network Opens To Strong Social Media Reviews	Blog	2010-10-04	848	0	Social Business
Don’t Be A Creepy Brand: Lessons In Social Media Listening & Engagement [Video Tip]	Blog	2010-09-28	933	0	Social Business
Social Media: In-House or Outsourced	Blog	2010-09-23	2,681	1	Social Business
Social Media: Slow And Steady vs. Fast And Shiny	Blog	2010-09-17	3,430	0	Social Business
Weekly Social Media Tips	Blog	2010-09-10	1,529	0	Social Business
The Many Emotions of Social Media	Blog	2010-09-09	1,733	0	Social Business
Weekly Social Media Tips — Measuring Campaign Buzz In Social Media	Blog	2010-09-03	2,425	0	Social Business
Weekly Social Media Tips – Locating Thought Leaders	Blog	2010-08-30	1,314	0	Social Business
Hiring A Social Media Manager	Blog	2010-08-27	6,289	5	Social Business
Hurricane Katrina: Five Years Later	Blog	2010-08-22	926	0	Social Business
Making Sense Of Unstructured Social Media Data	Blog	2010-08-19	2,079	2	Social Business
Ten Steps To Improving Your Customer Experience	Blog	2010-08-17	1,636	0	Customer Experience
Identifying Influencers and Measuring Influence	Blog	2010-08-14	1,649	0	Social Business
Putting The Experience In Customer Experience	Blog	2010-08-09	1,131	0	Customer Experience
Weekly Social Media Tips: Engagement Channels	Blog	2010-08-04	955	0	Social Business
Weekly Social Media Tips and Tricks	Blog	2010-07-30	1,248	0	Social Business
Walk A Mile In His Shoes	Blog	2010-07-27	993	0	Customer Experience
The Present And Future Of Location-Based Services	Blog	2010-07-22	5,494	1	Social Business
Are We Listening Up The Wrong Tree?	Blog	2010-07-17	1,303	1	Social Business
Influence Me This – Social Media Speaks Up About #InfluencerProject	Blog	2010-07-10	1,655	0	Social Business
The Social Customer	Blog	2010-06-25	1,366	2	Social Business
Your Untapped Goldmine	Blog	2010-06-22	1,070	0	Service and Support, Social Business
Fun With iPhone 4 And Social Media Monitoring	Blog	2010-06-08	1,610	0	Social Business, Enterprise Technology
The “Right” Degree of Automation	Blog	2010-06-02	2,187	0	Social Business, Voice of Customer
Will Top Kill and Oil Spill Kill BP?	Blog	2010-05-28	1,303	0	Social Business
Twelpforce: Best Buy’s Social Customer Service Perspective	Blog	2010-05-21	1,758	0	Service and Support, Social Business
We Got Klout, Yes We Do! We Got Klout, How ‘Bout You?	Blog	2010-05-12	1,204	0	Social Business, Enterprise Technology, Voice of Customer
The Evolving Role Of Community And Social Media Managers	Blog	2010-05-11	2,653	1	Social Business
Engagement 2.0: A Social Media Marriage	Blog	2010-04-29	6,047	0	Social Business, Enterprise Technology, Voice of Customer
SXSW Buzz Report Now On SlideShare	Blog	2010-04-12	1,311	0	Social Business
Is SXSW Buzz Sustainable For Business Success?	Research Report	2010-04-12	15,890	0	Social Business, Customer Analytics, Web Analytics
Biz360	Company Profile	2010-04-12	2,222	0

MarketPlace

Global Customer Experience Management (CEM) Certification Program

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Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.