All posts by Dennis Snow

Title	Type	Date	Views	Comments	Categories
How Fast Are You?	Blog	2011-03-17	839	0	Service and Support
Do Standards of Performance Stifle Creativity?	Blog	2011-03-15	1,165	0	Service and Support, Customer Experience, Innovation
Will the Timing Ever Be Right?	Blog	2011-03-11	893	0	Leadership, Service and Support
Make the Most of a Customer Conflict	Blog	2011-03-11	858	0	Service and Support, Innovation
The Difference Between Good Customer Service and GREAT Customer Service	Blog	2010-11-03	1,437	0	Service and Support
Be Good FOR Your Customer	Blog	2010-10-04	1,031	0	Service and Support
The Power of a Handwritten Note	Blog	2010-09-28	1,018	0	Service and Support
Customer Service Mandate?	Blog	2010-09-22	1,938	0	Service and Support, Customer Experience
How to Provide Excellent Customer Service – 4 Tips For Employers to Improve Customer Service	Blog	2010-09-21	2,487	0	Service and Support
Is Customer Loyalty Dead?	Blog	2010-09-18	1,082	0	Customer Loyalty
7 Ways to Make Your Customers Feel VALUED	Blog	2010-09-13	2,862	0	Service and Support
It’s the Steak AND the Sizzle	Blog	2010-09-10	1,000	0	Service and Support
The Best Career Advice I Ever Received	Blog	2010-09-01	710	0	Leadership
Right Fit Talent at its Best	Blog	2010-08-05	967	0	Leadership
The Frontline Equals the Bottom Line	Blog	2010-08-03	731	0	Leadership
Customer Service Wows – It’s About Consistency	Blog	2010-08-02	1,147	1	Service and Support
Duct Tape and Customer Trust	Blog	2010-07-29	889	0	Service and Support
Who Should Get Promoted?	Blog	2010-07-27	1,173	0	Leadership
Storytelling and Leadership – Part 2	Blog	2010-07-21	858	0	Leadership
Dennis Snow Blog» Dennis Snow Blog \| Unleashing Excellence	Blog	2010-07-20	793	0	Leadership
Tips For Being a Good Customer	Blog	2010-07-19	864	0	Voice of Customer
Book Recommendation	Blog	2010-07-16	670	0	Leadership
What If Customer Experience Has No ROI?	Blog	2010-07-15	861	0	Customer Experience
Storytelling and Leadership	Blog	2010-07-13	834	1	Leadership
The Magic of Purpose	Blog	2010-07-12	859	0	Service and Support
Go Undercover for the Customer!	Blog	2010-06-14	852	0	Service and Support, Customer Experience
Customer Service as a Growth Engine	Blog	2010-06-07	1,292	0	Leadership, Service and Support
BP and the Future of Customer Loyalty	Blog	2010-06-03	1,204	1	Customer Loyalty
One Employee Serving One Customer at a Time	Blog	2010-05-19	1,425	0	Service and Support, Customer Experience
Letting Go of Your Baggage	Blog	2010-04-07	917	0	Service and Support
Think Like a Black Belt™ – Jim Bouchard Interview	Blog	2010-04-01	1,016	0	Leadership
Customer Service and the Telephone	Blog	2010-03-24	902	0	Service and Support
Company Vehicles – Everything Speaks!	Blog	2010-03-18	1,613	0	Customer Experience
Neil Ducoff Interview – No Compromise Leadership	Blog	2010-03-10	1,240	0	Leadership
The Top Five Customer Service Mistakes Companies Make - And How Your Organization Can Avoid Them	Blog	2010-03-03	1,942	1	Service and Support
Commoditization and Customer Service	Blog	2010-02-25	1,505	0	Customer Experience
Defining a Culture of Service Excellence	Blog	2010-02-18	1,390	0	Leadership, Service and Support
Toyota Recall – Part 2	Blog	2010-02-10	1,604	2	Leadership
Toyota Recall - The Brand Challenge	Blog	2010-02-09	2,391	0	Leadership
Service Mapping - A Tool For Creating Outstanding Customer Experiences	Blog	2010-02-04	3,987	0	Customer Experience
Customer Service Tip – Diffuse First, Educate Second	Blog	2010-02-04	1,211	0	Service and Support, Customer Experience
Customer Service and The Amazing Service Guy	Blog	2010-02-04	1,656	0	Service and Support

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.