All posts by hkotadia
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Big Data: Will Open Source Software Challenge BI & Analytics Software Vendors | Blog | 2012-02-03 | 518 | 0 | Customer Analytics, Enterprise Technology |
| Big Data Analytics a Key Enabler for Social CRM – Airlines Case Study | Blog | 2012-02-01 | 1,092 | 0 | Social Business, Customer Analytics |
| Why Big Data Analytics is The Next Big Opportunity for Outsourcing Companies | Blog | 2012-01-09 | 716 | 1 | Customer Analytics |
| 3 New Year’s Resolutions that should be on Every CEOs List for 2012 | Blog | 2011-12-31 | 1,208 | 0 | Social Business |
| 2012: Year of Empowered and Assertive Digital Customer | Blog | 2011-12-29 | 1,458 | 0 | Social Business |
| FedEx learns Social CRM lesson, the hard way! | Blog | 2011-12-22 | 898 | 0 | Social Business |
| Why ‘Social’ will drive growth in 2012 | Blog | 2011-12-21 | 1,021 | 2 | Social Business |
| Forget Black Friday, how about “Social Media Saturday”? | Blog | 2011-10-20 | 630 | 0 | Digital Marketing, Social Business |
| Why Industrial Era Marketing Won’t Work in the Age of Social Media | Blog | 2011-10-16 | 1,593 | 0 | Digital Marketing, Social Business |
| Key to Social CRM success: Go Local! | Blog | 2011-10-14 | 810 | 0 | Digital Marketing |
| Remembering Steve Jobs (1955-2011) | Blog | 2011-10-07 | 814 | 0 | Innovation |
| Social CRM Case Study: Netflix Vs. Blockbuster | Blog | 2011-10-04 | 1,187 | 0 | Social Business |
| Netflix’s self-made CRM crisis and how Social CRM can help | Blog | 2011-09-24 | 1,458 | 0 | Social Business, Voice of Customer |
| Social Media and the Rise of Consumer to Consumer (C2C) Marketing | Blog | 2011-09-10 | 1,050 | 0 | Digital Marketing, Social Business |
| Social CRM Market Size Undervalued? | Blog | 2011-09-08 | 1,578 | 0 | Social Business, Enterprise Technology |
| Why Social CRM? Because “The Consumer Isn’t a Moron; She is Your Wife” | Blog | 2011-07-13 | 697 | 0 | Digital Marketing, Social Business |
| Wanna Save on Customer Support Costs? Outsource it to Your Customers! | Blog | 2011-07-09 | 903 | 0 | Social Business, Enterprise Technology |
| Move over Customer Support, it’s time for Customer Engagement | Blog | 2011-07-05 | 814 | 0 | Service and Support, Social Business |
| Case Study: How Smart Phone technology is changing “Retailing” | Blog | 2011-06-24 | 1,338 | 0 | Social Business, Enterprise Technology, Retail Sales |
| 5 Key Tech Trends driving Social CRM | Blog | 2011-06-18 | 2,947 | 0 | Social Business, Enterprise Technology |
| Looming Talent Crunch in Social CRM | Blog | 2011-04-16 | 2,039 | 0 | Social Business, Enterprise Technology |
| Why CRM ain’t CRM if it isn’t Social | Blog | 2011-03-05 | 2,181 | 0 | Social Business, Enterprise Technology |
| Why future of Retailing is Social | Blog | 2011-01-12 | 1,428 | 0 | Social Business, Retail Sales |
| Collaborative Consumption: How it will disrupt “traditional” Business Models | Blog | 2011-01-09 | 2,360 | 1 | Social Business |
| Wanna see Social CRM ROI? Here it is! | Blog | 2011-01-07 | 1,573 | 0 | Social Business, Customer Experience |
| 10 great Enterprise 2.0 presentations to ring out 2010 | Blog | 2011-01-02 | 3,090 | 0 | Social Business, Enterprise Technology |
| Social Intranet – Unleash the power of Enterprise | Blog | 2010-12-28 | 1,439 | 1 | Social Business |
| How to measure Social CRM ROI | Blog | 2010-12-24 | 3,332 | 3 | Social Business |
| Should CEOs Tweet? Best Buy CEO @BBYCEO shows the way | Blog | 2010-12-19 | 1,389 | 0 | Leadership, Service and Support, Social Business |
| KLM Surprise: Is it Social CRM? | Blog | 2010-11-27 | 2,340 | 2 | Enterprise Technology, Technology Implementation |
| Social CRM and Customer Advocacy Programs: Case Study | Blog | 2010-11-25 | 2,451 | 0 | Social Business, Customer Loyalty |
| Loyalty Programs are Passé, how about Customer Advocacy Program? | Blog | 2010-11-21 | 2,705 | 0 | Service and Support, Customer Experience, Customer Loyalty |
| 3 Reasons why you should provide Customer Support on Social Media | Blog | 2010-11-13 | 1,600 | 0 | Service and Support, Social Business |
| How Social Media will disrupt the traditional “Retailing” Model | Blog | 2010-10-30 | 7,399 | 6 | Social Business |
| Recipe for a “Social” Burger | Blog | 2010-10-16 | 1,541 | 0 | Digital Marketing, Customer Loyalty, Innovation |
| Enable, Empower, Engage: Key to Social CRM Success | Blog | 2010-10-12 | 3,434 | 0 | Social Business |
| Tablet PCs: The Coming Revolution | Blog | 2010-08-09 | 2,399 | 0 | Enterprise Technology, Innovation |
| Social Media: For Artists, Small Biz and Non-profit Organizations | Blog | 2010-08-01 | 1,376 | 2 | Social Business, Hospitality / Entertainment, Non-Profit / Associations |
| Social CRM: Thinking Outside the “Call Center” Box | Blog | 2010-07-31 | 3,312 | 0 | Social Business, Contact Center |
| SAP’s Growth Strategy: Mobile, On-Demand and Analytics | Blog | 2010-07-30 | 2,165 | 0 | Social Business |
| Cognitive Surplus and Social Business: Win-Win Strategy | Blog | 2010-07-25 | 2,278 | 0 | Social Business |
| Social Media and future of Advertising | Blog | 2010-07-23 | 4,276 | 0 | Social Business |
| Old Spice: The best Social CRM campaign till date | Blog | 2010-07-19 | 7,333 | 6 | Digital Marketing, Social Business |
| How IT Services Companies can Thrive in the Age of Cloud | Blog | 2010-07-11 | 5,971 | 0 | Enterprise Technology |
| Cognitive Surplus: Implications for Social CRM | Blog | 2010-07-04 | 4,113 | 0 | Social Business |
| From Search to Share: How Google can win in Social Age | Blog | 2010-06-19 | 4,196 | 0 | Social Business |
| Knowledge Management critical in Social CRM | Blog | 2010-06-16 | 2,582 | 0 | Digital Marketing, Social Business |
| Social Media: The New Front End of CRM System | Blog | 2010-06-15 | 5,814 | 0 | Digital Marketing, Social Business |
| Why Social Media will drive adoption of SaaS CRM | Blog | 2010-06-06 | 5,339 | 5 | Social Business, Enterprise Technology |
| CRM Paradigm Shift | Blog | 2010-05-30 | 6,767 | 4 | Social Business, Customer Analytics, Enterprise Technology |
| 5 Lessons Social CRM can Learn from CRM | Blog | 2010-05-16 | 5,958 | 4 | Social Business |
| How IT Services Companies can prepare for Social CRM opportunity | Blog | 2010-05-11 | 2,790 | 2 | Social Business |
| Social CRM: M&A deals indicate market consolidation. Who’s Next? | Blog | 2010-05-08 | 2,209 | 0 | Social Business, Enterprise Technology |
| Social CRM: Don’t wait for Social Media “Oil Slick” | Blog | 2010-05-05 | 3,368 | 0 | Digital Marketing, Social Business |
| Social CRM: Huge opportunity for IT, BPO Companies | Blog | 2010-05-02 | 5,928 | 6 | Social Business, Enterprise Technology |
| Rise of Social CRM and how IT & BPO Companies can Profit from it | Blog | 2010-04-18 | 2,136 | 0 | Social Business, Enterprise Technology |
| Definition of Social CRM – Questions & Answers | Blog | 2010-04-13 | 4,666 | 0 | Social Business |
| Definition of Social CRM – Explained! | Blog | 2010-03-27 | 10,299 | 6 | Social Business |
| LinkedIn CEO on the Professional Network and Going Public | Blog | 2010-03-27 | 2,073 | 0 | Social Business |
| How Customer Engagement will determine winning brands in Social Era | Blog | 2010-03-13 | 9,031 | 3 | Digital Marketing, Social Business |
| Reasons why Foursquare is the hottest Social Network on the web | Blog | 2010-03-12 | 2,771 | 0 | Social Business |
| Secret of Ford’s Social Media Success | Blog | 2010-03-11 | 3,767 | 0 | Social Business |
| What if James Cameron directs Avatar like movie on Social CRM …. | Blog | 2010-03-07 | 1,825 | 0 | Social Business, Innovation |
| Social CRM: Take the Leap of Faith | Blog | 2010-03-06 | 3,252 | 2 | Social Business |
| Perfect Tango: Social Media and Smart Phones | Blog | 2010-03-04 | 2,327 | 0 | Social Business, Enterprise Technology |
| Social Games market to touch $15 Billion in 5 years! | Blog | 2010-02-28 | 1,682 | 0 | Social Business |
| What does it take to succeed in Social Games? | Blog | 2010-02-27 | 1,381 | 0 | Social Business |
| Facebook and Social Games | Blog | 2010-02-26 | 1,390 | 0 | Social Business |
| Social Media Vision 2020 | Blog | 2010-02-26 | 1,971 | 0 | Social Business |
| Social Media turning Marketers into Media Companies? | Blog | 2010-02-14 | 1,993 | 0 | Digital Marketing, Social Business |
| Really? Social Media Better Done “In house” | Blog | 2010-02-07 | 1,500 | 0 | Social Business |
| Cisco and Pepsico CEOs on Social Networking | Blog | 2010-02-05 | 2,979 | 1 | Social Business |
| Should Companies restrict Employees’ Social Media use? | Blog | 2010-02-02 | 2,857 | 0 | Leadership, Social Business |
| Definition: Social CRM | Blog | 2010-01-30 | 5,411 | 0 | Social Business |
| Social Media and Real Time News | Blog | 2010-01-28 | 1,103 | 0 | Social Business |
| Dear CEOs, please Tweet! | Blog | 2010-01-25 | 1,702 | 0 | Social Business |
| Socialnomics author Erik Qualman on impact of Social Media | Blog | 2010-01-23 | 1,430 | 0 | Social Business |
| Social CRM: Top priority for CMOs | Blog | 2010-01-22 | 4,623 | 6 | Leadership, Social Business |
| Kodak CMO Jeff Hayzlett on his use of Twitter | Blog | 2010-01-20 | 1,496 | 2 | Social Business |
| CES 2010: Cool Tech Toys! | Blog | 2010-01-09 | 1,861 | 0 | Enterprise Technology |
| What Comes Next in Social Media? | Blog | 2010-01-09 | 1,121 | 0 | Social Business |
| 2010: The Rise of Social Media in Asia | Blog | 2010-01-08 | 4,055 | 0 | Social Business |
| Employees Are Social Media Marketers | Blog | 2010-01-07 | 1,678 | 0 | Social Business |
| Top 50 Facebook Pages | Blog | 2010-01-05 | 2,083 | 0 | Social Business |
| 2010: Year of Social CRM | Blog | 2010-01-02 | 17,994 | 14 | Social Business |
| Goodbye 2009, Welcome 2010 | Blog | 2009-12-31 | 4,792 | 0 | Enterprise Technology, Innovation |
| Social Media and Divorce | Blog | 2009-12-30 | 1,810 | 0 | Social Business |
| Social Media: Platform or Provocation for Innovation? | Blog | 2009-12-23 | 1,716 | 0 | Social Business, Innovation |
| Secret of Dell’s Social Media Success | Blog | 2009-12-22 | 2,553 | 0 | Social Business, Computers / Technology |
| Social Media: Hype or Real? | Blog | 2009-12-21 | 1,280 | 0 | Social Business |
| What drives Company valuation in Social Media? | Blog | 2009-12-20 | 1,760 | 0 | Social Business |
| Social Media and Employee Engagement: Case Studies | Blog | 2009-12-19 | 3,470 | 0 | Social Business |
| TED Talk by Alexis Ohanian on How to make a splash in Social Media | Blog | 2009-12-17 | 2,138 | 0 | Social Business |
| Social Media ROI for Dummies | Blog | 2009-12-16 | 3,963 | 2 | Social Business |
| B2B: Business Case for Social Media | Blog | 2009-12-15 | 1,784 | 0 | Social Business |
| Social Media and Co-creation of New Products: Del Monte Case Study | Blog | 2009-12-15 | 3,767 | 0 | Social Business, Innovation |
| Tiger Woods, Brand Crisis and Social Media | Blog | 2009-12-13 | 351 | 0 | Social Business |
| Why NOW is the time to invest in Social CRM | Blog | 2009-12-12 | 435 | 0 | Social Business |
| Brand Advocacy and Social Media | Blog | 2009-12-12 | 1,573 | 0 | Social Business |
| CDC’s Social Media Initiatives | Blog | 2009-12-11 | 1,013 | 0 | Social Business |
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