All posts by marktamis
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Business Transformation, social CRM, E2.0 & ACM | Blog | 2011-11-22 | 1,437 | 0 | Social Business |
| Customer Support and Customer Capabilities | Blog | 2011-07-19 | 891 | 0 | Service and Support |
| Putting Social Messaging in Context | Blog | 2011-06-30 | 591 | 0 | Social Business |
| Connecting Salesforce and Radian 6 | Blog | 2011-05-10 | 1,102 | 0 | Sales Performance, Social Business |
| Social CRM in Retail | Blog | 2011-03-01 | 1,825 | 0 | Social Business, Retail Sales |
| Incentivising Online Community Participation | Blog | 2011-02-14 | 884 | 0 | Social Business, Customer Loyalty |
| Customer Insights, Collaboration, and Cloud in 2011 | Blog | 2010-12-14 | 2,244 | 1 | Social Business |
| Service Agility thru Adaptive Case Management | Blog | 2010-10-27 | 1,147 | 0 | Social Business, Enterprise Technology |
| Enterprise 2.0 And The Different Flavours of Social CRM | Blog | 2010-10-20 | 3,785 | 2 | Social Business |
| Customer Enablement Technology | Blog | 2010-08-09 | 1,240 | 0 | Social Business, Enterprise Technology |
| Enterprise 2.0 and Social CRM Converge towards the Collaborative Enterprise | Blog | 2010-06-17 | 2,150 | 0 | Social Business |
| Data-Driven Social CRM | Blog | 2010-04-15 | 1,783 | 2 | Social Business, Customer Loyalty |
| Enterprise 2.0 Boston Bait and Switch | Blog | 2010-03-31 | 1,685 | 7 | Social Business |
| Social CRM and Social Business | Blog | 2010-02-18 | 1,626 | 1 | Social Business |
| Rethinking Sales in a SCRM Strategy | Blog | 2010-01-18 | 1,656 | 1 | Sales Performance, Social Business |
| What I’ve discovered about Twitter | Blog | 2009-12-21 | 1,369 | 0 | Social Business |
| Social Learning and Customer Engagement | Blog | 2009-12-13 | 1,311 | 0 | Social Business, Innovation |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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