All posts by shoekstra
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Can Good Customer Service Reduce Lawsuits? | Blog | 2010-05-04 | 1,196 | 0 | Service and Support |
| Can You Call Back? Customer Service Tip | Blog | 2010-04-26 | 1,255 | 0 | Service and Support |
| Rewarding Great Customer Service | Blog | 2010-04-21 | 1,038 | 0 | Service and Support |
| So What Are You Waiting For? Prioritizing Great Customer Service | Blog | 2010-04-14 | 1,172 | 0 | Service and Support |
| Let's go Team! Leverage Teamwork and Improve Customer Service | Blog | 2010-04-05 | 1,677 | 0 | Service and Support |
| The Importance of Keeping Clients | Blog | 2010-03-12 | 2,229 | 0 | Service and Support, Customer Loyalty |
| Why Didn't You Just Tell Me? Great Customer Service and Computer Passcodes | Blog | 2010-03-08 | 1,040 | 0 | Service and Support |
| Great Customer Service via Operational Excellence | Blog | 2010-02-24 | 2,023 | 1 | Service and Support, Customer Process |
| Great Customer Service: Changing the Culture | Blog | 2010-02-19 | 1,613 | 0 | Service and Support |
| How Much Do Your Clients Love You? | Blog | 2010-02-14 | 1,031 | 0 | Customer Loyalty |
| How much is it worth? Great Customer Service | Blog | 2010-02-08 | 1,018 | 0 | Service and Support |
| Clients, Employees and Shareholders: How To Achieve a Culture of Excellent Service that Doesn't Break the Bank | Blog | 2010-02-01 | 947 | 0 | Service and Support |
| Are We There Yet? The Service Journey | Blog | 2010-01-27 | 1,062 | 0 | Service and Support |
| It Doesn't Fit - Customer Service / Client Experience Contest | Blog | 2010-01-22 | 1,338 | 0 | Service and Support, Customer Experience |
| Yikes! We Bought The Best to Improve Our Clients' Experience... We Didn't Want THAT to Happen! | Blog | 2010-01-18 | 969 | 0 | Service and Support |
| Please Check 'Excellent' for the Children: The Problem with Client Loyalty Surveys | Blog | 2010-01-07 | 1,128 | 0 | Voice of Customer, Customer Loyalty |
| Take the Risk to Deliver Great Service | Blog | 2010-01-03 | 835 | 0 | Service and Support |
| 2010 Employers' Resolutions for Customer Service | Blog | 2009-12-26 | 336 | 0 | Service and Support |
| Celebrate The Service Journey! | Blog | 2009-12-18 | 1,224 | 0 | Service and Support |
| Is the Bar You Set for Excellent Customer Service Too Low? | Blog | 2009-12-14 | 1,001 | 0 | Service and Support |
| The Power of Consistency | Blog | 2009-12-10 | 272 | 0 | Service and Support |
| Beware the Canned E-mail Responses | Blog | 2009-12-05 | 287 | 0 | Service and Support |
| Think You Already Know What Your Clients Think of You? | Blog | 2009-11-19 | 1,032 | 0 | Service and Support |
| Attitude of Indifference - Service Recovery Tips | Blog | 2009-11-13 | 2,266 | 0 | Service and Support |
| Plan for a Great Service Recovery Experience | Blog | 2009-11-10 | 3,579 | 0 | Service and Support |
| Budget for a Great Client Experience | Blog | 2009-11-04 | 941 | 0 | Service and Support |
| Get It Right! Great Customer Service Made Simple | Blog | 2009-11-01 | 1,029 | 0 | Service and Support |
| Pampered Clients: Great Customer Service via Technology | Blog | 2009-10-29 | 1,041 | 0 | Service and Support |
| Customer Complaints Are Good! Really! | Blog | 2009-10-25 | 1,166 | 0 | Service and Support |
| Wowing your Clients - Creating Raving Clients | Blog | 2009-10-22 | 975 | 0 | Service and Support |
| What language do you use? - Customer Service Tips | Blog | 2009-10-16 | 890 | 0 | Service and Support |
| If I Give Good Customer Service Do I have A Competitive Advantage? | Blog | 2009-10-12 | 1,968 | 0 | Service and Support |
| Who Represents Your Client? | Blog | 2009-10-02 | 1,244 | 0 | Service and Support |
| What Gets Rewarded? Tips for Implementing Great Customer Service | Blog | 2009-09-28 | 1,164 | 0 | Service and Support, Performance Management, Performance Metrics, Employee Engagement |
| Mr. / Ms. Front-Line Employee: You Are Important To Us, Really, No Really You Are ... | Blog | 2009-09-21 | 1,511 | 2 | Service and Support |
| Are You a Good Client? | Blog | 2009-09-15 | 983 | 0 | Service and Support |
| What Gets Measured Gets Done - Leading Customer Service | Blog | 2009-09-13 | 855 | 0 | Service and Support |
| Service Pays Even In a Poor Economy | Blog | 2009-09-04 | 784 | 0 | Service and Support |
| The Power of Social Media | Blog | 2009-08-31 | 1,299 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Employee Engagement |
| There Are So Many Weeds It is Hard To See the Forest From The Trees - Leading Customer Service | Blog | 2009-08-30 | 1,048 | 0 | Service and Support, Employee Engagement |
| I'm Leading a Service Culture, So Why Aren't They Following? | Blog | 2009-08-26 | 1,905 | 0 | Service and Support, Employee Engagement |
| What Does Your Voice-mail Message Say About You? | Blog | 2009-08-20 | 2,012 | 0 | Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Employee Engagement |
| Tips to Provide Best-in-Class Customer Service | Blog | 2009-08-20 | 4,253 | 3 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer |
| So you say you're customer-service oriented? | Blog | 2009-08-18 | 7,201 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| Stop complaining | Blog | 2009-08-18 | 1,284 | 0 | Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education, Employee Engagement |
| Whose time do you value? | Blog | 2009-08-18 | 1,014 | 0 | Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| Making Customers Feel Welcome When They Visit Your Store | Blog | 2009-08-17 | 2,927 | 0 | Service and Support, Retail Sales |
| What does your E-mail say about you? - 13 Customer Service Tips | Blog | 2009-08-15 | 1,127 | 0 | Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Customer Management Education |
| Telephone Etiquette - 7 Customer Service Tips | Blog | 2009-08-15 | 3,527 | 1 | Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Employee Engagement |
| Dealing with Difficult Clients - Eight Customer-Service Tips | Blog | 2009-08-15 | 4,422 | 1 | Sales Performance, Service and Support, Social Business, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| Client Visits to the Office - Ten Customer Service Tips | Blog | 2009-08-15 | 1,347 | 0 | Service and Support |
| Susan Hoekstra & Associates | Company Profile | 2009-08-15 | 729 | 0 |
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