All posts by ekolsky
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Intelligence Versus Knowledge | Blog | 2011-05-22 | 781 | 0 | Social Business, Enterprise Technology |
| NetSuite? For The Enterprise? Really? | Blog | 2011-05-11 | 1,014 | 0 | Social Business, Enterprise Technology |
| “Intentionalizing” Customer Service | Blog | 2011-05-03 | 720 | 0 | Service and Support |
| Mixing Social Media and Customer Service? Skate to Where the Puck Is… | Blog | 2011-04-30 | 836 | 0 | Social Business, Customer Experience |
| Breaking News (During the Last Month)! My Perspective… | Blog | 2011-04-25 | 1,498 | 0 | Service and Support, Social Business, Customer Analytics, Enterprise Technology, Voice of Customer |
| Is There a Better Self Service? Maybe | Blog | 2011-03-22 | 942 | 0 | Service and Support, Enterprise Technology |
| Is Social the Future of Knowledge? Help Me Find Out | Blog | 2011-03-01 | 1,239 | 2 | Social Business, Enterprise Technology |
| Three Lessons Watson Taught Us to Improve Customer Service | Blog | 2011-02-17 | 965 | 0 | Service and Support |
| Time to Ask the Adult Questions for Social Business | Blog | 2011-02-07 | 899 | 0 | Customer Experience |
| How Salesforce Missed their Golden Opportunity with Free Chatter | Blog | 2011-01-31 | 1,196 | 1 | Social Business, Enterprise Technology |
| Best Buy Has Nothing to Cool Runnings | Blog | 2011-01-28 | 1,409 | 1 | Social Business |
| Even With a Culture of Listening – You Still Need Surveys | Blog | 2011-01-26 | 1,219 | 1 | Customer Experience |
| The Hype of Collaboration? I Could do Without It for One Day… | Blog | 2011-01-24 | 999 | 4 | Customer Experience |
| How Can Genesys Get Into Enterprise Software? | Blog | 2011-01-24 | 850 | 0 | Customer Experience |
| What Does Jive Think of Social Business? | Blog | 2010-12-01 | 1,152 | 1 | Social Business |
| What Does Assistly Think of Social Business? | Blog | 2010-11-30 | 1,154 | 1 | Customer Experience |
| What Does NetBase Think of Social Business? | Blog | 2010-11-29 | 955 | 0 | Customer Experience |
| What Does blueKiwi Think of Social Business? | Blog | 2010-11-24 | 840 | 0 | Social Business, Enterprise Technology |
| What Does Lithium Think of Social Business? | Blog | 2010-11-23 | 940 | 0 | Social Business |
| What Does RightNow Technologies Think of Social Business? | Blog | 2010-11-22 | 1,021 | 0 | Social Business |
| What Did Maslow Know About Customer Centricity? It Ain’t Happening! | Blog | 2010-11-18 | 907 | 0 | Customer Experience, Customer Strategy |
| What Does GetSatisfaction Think of Social Business? | Blog | 2010-11-17 | 840 | 0 | Social Business |
| What Does Moxie Software Think of Social Business? | Blog | 2010-11-15 | 644 | 0 | Social Business |
| What Does FuzeDigital Think of Social Business? | Blog | 2010-11-11 | 1,908 | 0 | Social Business |
| Predicting the Future of Social Business (by Those Who Know) | Blog | 2010-11-02 | 768 | 0 | Social Business |
| Visible Technologies Launches Social Intelligence Product | Blog | 2010-10-28 | 1,254 | 1 | Service and Support, Social Business |
| Is Social CRM Compatible with Enterprise 2.0? | Blog | 2010-10-27 | 3,280 | 0 | Customer Experience |
| Is KANA Making a Comeback? | Blog | 2010-10-05 | 1,390 | 0 | Customer Experience |
| The Evolution of CRM on Display in NYC | Blog | 2010-08-04 | 1,367 | 1 | Digital Marketing |
| Where Are We Heading with SCRM? | Blog | 2010-08-02 | 1,472 | 0 | Social Business |
| About Them Continuums | Blog | 2010-07-14 | 1,103 | 0 | Customer Experience |
| On Communities, Cheese, and Ciboodle Launching a New Product | Blog | 2010-07-08 | 948 | 0 | Service and Support |
| Breaking Rant: Fast Company is Incredibly Stupid | Blog | 2010-07-06 | 1,596 | 0 | Social Business |
| Debunking Three Myths About the Gartner Social CRM Magic Quadrant | Blog | 2010-07-05 | 18,527 | 1 | Social Business, Enterprise Technology |
| crm intelligence & strategy» crm intelligence & strategy | Blog | 2010-06-09 | 1,500 | 0 | Social Business, Customer Experience |
| The Vendor Roadmap to SCRM – Part 1 | Blog | 2010-05-30 | 1,446 | 0 | Social Business, Enterprise Technology |
| What I Learned About Twitter in My Previous 9,999 Tweets | Blog | 2010-05-15 | 4,838 | 1 | Social Business |
| Lithium Acquires Scout Labs, Dips Toes on E2.0 Waters | Blog | 2010-05-11 | 1,815 | 0 | Social Business, Enterprise Technology |
| How Accuracy in Analytics Matters for Businesses | Blog | 2010-05-10 | 1,225 | 0 | Customer Analytics |
| Another Day, Another Presentation | Blog | 2010-05-06 | 1,101 | 1 | Service and Support, Social Business |
| Parature Introduces Parature for Facebook (and Proves Me Right) | Blog | 2010-05-05 | 1,038 | 0 | Service and Support, Social Business |
| Allegiance Launches Social Voice of the Customer... Cool | Blog | 2010-05-05 | 2,411 | 0 | Social Business, Enterprise Technology, Voice of Customer |
| Attensity Acquires Biz360, Shows Roadmap to Social CRM | Blog | 2010-04-28 | 3,081 | 0 | Social Business, Customer Analytics, Enterprise Technology, Voice of Customer |
| How to Solve the Problems of Social X | Blog | 2010-04-26 | 1,169 | 0 | Social Business |
| SugarCRM Introduces SugarCRM 6.0 (and the crowd goes wild…) | Blog | 2010-04-20 | 2,096 | 0 | Enterprise Technology |
| SAS Introduces Social Media Analytics (and the crowd goes wild…) | Blog | 2010-04-19 | 1,473 | 0 | Social Business, Enterprise Technology |
| So, Like — I Presented Today… | Blog | 2010-04-13 | 995 | 2 | Social Business |
| Why We Cannot Get CRM (and SCRM) Quite Right | Blog | 2010-04-06 | 1,188 | 0 | Social Business |
| Forget Listening and Engaging, Managing Conversations is “Da Bomb” | Blog | 2010-04-01 | 989 | 0 | Social Business |
| nGenera Antes up in Customer Interaction Management | Blog | 2010-03-31 | 1,119 | 0 | Service and Support, Social Business, Enterprise Technology |
| Oracle launches something cool for CRM | Blog | 2010-03-31 | 1,347 | 0 | Enterprise Technology |
| noHold Launches Confederated Knowledge | Blog | 2010-03-30 | 1,097 | 0 | Enterprise Technology |
| The Evolution of Customer Familiarity | Blog | 2010-03-25 | 1,344 | 0 | Customer Analytics |
| How to Build a Federated Knowledge Base | Blog | 2010-03-15 | 3,271 | 0 | Service and Support |
| The Problem with Knowledge | Blog | 2010-03-10 | 1,178 | 0 | Service and Support, Enterprise Technology |
| What’s the Problem We Are Solving with Social X? | Blog | 2010-03-07 | 1,607 | 4 | Social Business |
| Oh, the Dilemma! People or Systems? | Blog | 2010-03-02 | 1,312 | 0 | Customer Analytics |
| Is it a New Social Business – or an evolved Business? | Blog | 2010-02-21 | 1,407 | 0 | Social Business |
| How Chatter May Win the Enterprise 2.0 Game (Maybe Even CRM) | Blog | 2010-02-18 | 2,869 | 0 | Social Business, Enterprise Technology |
| About Them Customers’ Expectations | Blog | 2010-02-14 | 16,441 | 22 | Social Business, Customer Loyalty |
| Why PaaS is the New Black | Blog | 2010-02-08 | 1,951 | 0 | Enterprise Technology |
| The Re-Genesys of Genesys | Blog | 2010-02-01 | 2,526 | 0 | Contact Center, Enterprise Technology |
| The SCRM-E2.0 Convergence: Train Wreck or Chunnel? | Blog | 2010-01-15 | 1,471 | 0 | Social Business, Enterprise Technology |
| Let’s Call a Spade a Spade (and Social Media a Band-Aid) | Blog | 2010-01-04 | 1,888 | 0 | Social Business |
| How Enterprise Applications Will Change in 2010 | Blog | 2009-12-31 | 1,717 | 0 | Leadership, Social Business, Enterprise Technology |
| Things I Don’t Want to Hear Anymore in 2010 | Blog | 2009-12-22 | 1,958 | 0 | Service and Support, Social Business |
| What I Learned from Your Twitter Discoveries | Blog | 2009-12-22 | 1,767 | 0 | Social Business |
| What I’ve discovered about Twitter | Blog | 2009-12-20 | 1,145 | 0 | Social Business |
| The Three Realities of SCRM Right Now | Blog | 2009-12-15 | 1,559 | 2 | Social Business, Enterprise Technology |
| The SAP Reverse Dichotomy | Blog | 2009-12-10 | 1,945 | 0 | Enterprise Technology |
| The Five Issues to Ponder Now | Blog | 2009-12-02 | 1,561 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Chief Customer Officer |
| Silly Twitter, Tweets are for Biz | Blog | 2009-11-23 | 1,467 | 0 | Service and Support, Social Business |
| Why Chatter Matters | Blog | 2009-11-21 | 2,030 | 0 | Social Business, Chief Information Officer |
| The Roadmap to SCRM – Part 5 of 5 | Blog | 2009-11-16 | 1,956 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Chief Customer Officer |
| Building Communities as the Saying Goes… | Blog | 2009-11-16 | 1,393 | 0 | Sales Performance, Service and Support, Digital Marketing, Social Business, Chief Customer Officer, Chief Information Officer |
| The Roadmap to SCRM – Part 4 of 5 | Blog | 2009-11-10 | 2,003 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Voice of Customer, Chief Customer Officer |
| Lessons Learned at the SCRM E2.0 Conference | Blog | 2009-11-06 | 1,337 | 1 | Social Business, Enterprise Technology |
| The Roadmap to SCRM, Part 3 of 5 | Blog | 2009-11-03 | 1,993 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Enterprise Technology, Chief Customer Officer, Chief Information Officer |
| What if RightNow Was Just One of Us? (and Why That is Good) | Blog | 2009-10-29 | 1,130 | 0 | Customer Experience, Enterprise Technology, Chief Information Officer |
| How United Broke My Experience | Blog | 2009-10-29 | 1,067 | 0 | Customer Experience, Transportation / Travel / Leisure |
| Quick Update, United Responds – Still Does not Understand | Blog | 2009-10-29 | 862 | 0 | Customer Experience |
| What Social Business means for Cloud Computing | Blog | 2009-10-28 | 1,756 | 0 | Social Business, Enterprise Technology |
| A Great New Analytical Application from Nexidia (and an Idea to “Improve” It) | Blog | 2009-10-28 | 992 | 0 | Contact Center, Voice of Customer |
| The Roadmap to SCRM – Part 2.2 of 5 | Blog | 2009-10-26 | 1,464 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Chief Customer Officer, Chief Information Officer |
| The Roadmap to SCRM – Part 2.1 of 5 | Blog | 2009-10-22 | 1,182 | 0 | Social Business, Chief Information Officer |
| Why Pragmatic Enterprise 2.0 Should Also Become Pragmatic SCRM | Blog | 2009-10-21 | 1,812 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Enterprise Technology |
| News Roundup: Things That Happened Last Week (And Some Analysis) | Blog | 2009-10-18 | 1,003 | 0 | Service and Support, Digital Marketing, Enterprise Technology, Voice of Customer, Chief Customer Officer |
| Three (more) Rules for Making Social Marketing Work | Blog | 2009-10-16 | 1,113 | 0 | Digital Marketing, Social Business |
| Final Musings, Thoughts, and What to Do Next from OpenWorld | Blog | 2009-10-15 | 2,422 | 0 | Social Business, Enterprise Technology, Chief Information Officer |
| CRM at Oracle OpenWorld 2009: Improved with Room to Grow | Blog | 2009-10-14 | 1,421 | 0 | Enterprise Technology |
| Master Interviews: Sanjay Dholakia, Lithium CMO, on Communities | Blog | 2009-10-13 | 1,208 | 0 | Service and Support, Social Business, Enterprise Technology |
| Psst, Wanna Buy Some Social Sales for that SCRM Implementation? | Blog | 2009-10-12 | 1,390 | 0 | Sales Performance, Social Business |
| My Notes on the Oracle OpenWorld 2009 Opening Keynote | Blog | 2009-10-11 | 986 | 0 | Enterprise Technology |
| Helpstream Adds Incremental Value to SCRM with Social Marketing | Blog | 2009-10-07 | 808 | 0 | Digital Marketing |
| That Which We Call a Rose by Any Other Name Would Still be CRM | Blog | 2009-10-06 | 1,384 | 3 | Social Business |
| Backtracking Your SCRM Vision as a Strategic Tool | Blog | 2009-10-02 | 1,662 | 0 | Social Business |
| The SCRM Panel: My Notes... | Blog | 2009-09-24 | 1,568 | 2 | Social Business, Enterprise Technology |
| Only You Can Prevent Project Failure | Blog | 2009-09-23 | 3,044 | 6 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Process, Customer Strategy, Performance Metrics, Chief Customer Officer, Chief Information Officer, Employee Engagement, Technology Implementation |
| The Three Rules for Making Social Marketing Work | Blog | 2009-09-21 | 1,661 | 0 | Digital Marketing, Social Business |
| Ed Thompson of Gartner on Social CRM | Blog | 2009-09-18 | 2,433 | 0 | Social Business, Enterprise Technology |
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