All content posted by Francoise_Tourniaire http://www.customerthink.com/user_content/142388 All Content for a User en Quality Monitoring AND Customer Surveys - Is that too much? http://www.customerthink.com/blog/quality_monitoring_and_customer_surveys_is_that_too_much http://www.customerthink.com/blog/quality_monitoring_and_customer_surveys_is_that_too_much#comments Contact Center Customer Strategy Performance Metrics Thu, 24 Sep 2009 19:02:32 -0500 Francoise_Tourniaire 223714 at http://www.customerthink.com Play Well with Others http://www.customerthink.com/blog/play_well_with_others http://www.customerthink.com/blog/play_well_with_others#comments Service and Support Contact Center Voice of Customer Customer Strategy Chief Customer Officer Organization Alignment Tue, 18 Aug 2009 18:53:01 -0500 Francoise_Tourniaire 222152 at http://www.customerthink.com Can Communities Pay Off? http://www.customerthink.com/blog/can_communities_pay_off http://www.customerthink.com/blog/can_communities_pay_off#comments Service and Support Contact Center Customer Strategy Chief Customer Officer Tue, 07 Jul 2009 17:21:22 -0500 Francoise_Tourniaire 220664 at http://www.customerthink.com The Numbers Game: Nine Tips for Better Support Metrics http://www.customerthink.com/blog/nine_tips_better_support_metrics http://www.customerthink.com/blog/nine_tips_better_support_metrics#comments Service and Support Wed, 17 Jun 2009 18:08:24 -0500 Francoise_Tourniaire 219843 at http://www.customerthink.com