All posts by Francoise_Tourniaire
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Quality Monitoring AND Customer Surveys - Is that too much? | Blog | 2009-09-24 | 5,649 | 3 | Contact Center, Customer Strategy, Performance Metrics |
| Play Well with Others | Blog | 2009-08-18 | 1,046 | 0 | Service and Support, Contact Center, Voice of Customer, Customer Strategy, Chief Customer Officer, Employee Engagement |
| Can Communities Pay Off? | Blog | 2009-07-07 | 1,424 | 1 | Service and Support, Contact Center, Customer Strategy, Chief Customer Officer |
| The Numbers Game: Nine Tips for Better Support Metrics | Blog | 2009-06-17 | 3,237 | 1 | Service and Support |
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10 Steps to a Single Customer View
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