All posts by wimrampen
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| How To (Not) Get Smart About Big Data | Blog | 2012-01-02 | 565 | 0 | Customer Analytics |
| Customer Service in 2012 and Beyond Technology.. | Blog | 2011-12-09 | 623 | 0 | Service and Support, Enterprise Technology |
| Sorry, Marketing’s 4P framework is not dead.. | Blog | 2011-11-06 | 657 | 0 | Digital Marketing, Customer Strategy |
| E-mail from a Contact Center Manager | Blog | 2011-11-05 | 580 | 0 | Contact Center, Employee Engagement |
| Winning Is a Losing Concept.. | Blog | 2011-09-15 | 637 | 0 | Leadership |
| The Customer Is Always Wrong | Blog | 2011-09-07 | 582 | 0 | Service and Support |
| 5 Things You Need To Know About (Social) CRM (Definitions) | Blog | 2011-09-06 | 776 | 0 | Social Business |
| Observations why Social CRM isn’t…. | Blog | 2011-08-12 | 1,870 | 0 | Service and Support, Social Business |
| Value Co-Creation Canvas | Blog | 2011-06-26 | 1,209 | 0 | Service and Support, Social Business, Customer Strategy |
| Because it is time you take Customer Service seriously... | Blog | 2011-02-06 | 1,555 | 0 | Service and Support, Social Business |
| Follow-up on Destroying Customer Value: @Telfort is listening.. | Blog | 2011-01-30 | 860 | 0 | Service and Support, Social Business, Customer Loyalty |
| Destroying Customer Value | Blog | 2011-01-20 | 1,974 | 0 | Customer Experience |
| Service Design meets (Social) CRM | Blog | 2011-01-13 | 1,813 | 0 | Service and Support, Customer Experience |
| Service Design or Design for Service | Blog | 2011-01-11 | 1,493 | 0 | Social Business, Customer Experience |
| The Future of (Social) Listening: If we knew.. | Blog | 2011-01-04 | 2,075 | 2 | Social Business, Voice of Customer |
| Putting Your Customer at Center? Constrain Yourself, or.. | Blog | 2010-12-20 | 3,318 | 7 | Customer Experience, Voice of Customer |
| Want Your Customers To Talk Sizzle Or Steak? | Blog | 2010-12-07 | 2,283 | 0 | Service and Support, Customer Experience, Customer Loyalty |
| 5 Notions To Embrace In Your 2011 Marketing Strategy | Blog | 2010-11-30 | 1,602 | 0 | Digital Marketing, Social Business, Customer Experience |
| Influencer Strategies - We Shouldn't Want Them | Blog | 2010-08-12 | 5,620 | 21 | Social Business, Customer Strategy |
| Why the Old Spice campaign is not Social CRM | Blog | 2010-07-26 | 6,416 | 5 | Social Business |
| Are we “getting” our Customers and Jobs right? | Blog | 2010-06-22 | 1,331 | 1 | Social Business, Customer Experience |
| On The Creation Of Value WITH Social CRM | Blog | 2010-05-25 | 4,788 | 13 | Social Business |
| The Only Thing your Social CRM Strategy Can NOT Do Without | Blog | 2010-04-11 | 7,200 | 24 | Social Business, Customer Experience, Customer Strategy, Innovation |
| The “S” in SCRM is not about Social Media | Blog | 2010-03-23 | 2,615 | 0 | Social Business |
| Social CRM, Communities and Customer Segmentation | Blog | 2010-03-10 | 5,196 | 1 | Social Business |
| From gr8 to Awesomeness – after the #SCRMSummit - | Blog | 2010-02-19 | 1,991 | 0 | Social Business |
| Social CRM – What Relationships Should You Care For, And Why? | Blog | 2010-02-02 | 7,050 | 20 | Social Business |
| Measuring Customer Performance – The Value Co-Creation Way | Blog | 2010-01-21 | 3,855 | 3 | Leadership, Customer Analytics, Voice of Customer, Customer Loyalty, Customer Strategy, Performance Metrics |
| Counting down… | Blog | 2009-12-31 | 1,525 | 0 | Service and Support, Social Business, Contact Center |
| “What I have discovered about Twitter..” | Blog | 2009-12-20 | 1,742 | 0 | Social Business |
| My wish for 2010: Consolidating Strategies | Blog | 2009-12-16 | 2,577 | 3 | Social Business |
| Service Logic and the implications for a new Social Customer Relationships Marketing Logic | Blog | 2009-11-25 | 4,690 | 2 | Digital Marketing, Social Business |
| Is Mr. Paradigm keeping up with Mr. Big? | Blog | 2009-11-05 | 1,130 | 0 | Social Business |
| Failure Demand – A Starting point for Outcome Driven Collaboration | Blog | 2009-11-02 | 3,007 | 1 | Service and Support, Innovation |
| The Next Big Thing is not Social “XYZ” | Blog | 2009-10-19 | 2,090 | 0 | Sales Performance, Service and Support, Digital Marketing, Social Business, Chief Customer Officer, Innovation |
| Are your Customer Service Metrics aligned with Customer Needs? | Blog | 2009-10-08 | 3,432 | 0 | Service and Support, Performance Metrics |
| The path to Social CRM: Do you have a Portfolio of Real Options? | Blog | 2009-09-29 | 2,263 | 8 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Chief Customer Officer |
| What a Social CRM Strategy is All About | Blog | 2009-09-14 | 3,003 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Strategy, Chief Customer Officer, Chief Information Officer, Innovation |
| What is the agenda for Customer Services? | Blog | 2009-09-09 | 1,798 | 0 | Service and Support, Social Business, Customer Experience, Voice of Customer |
| Customer Services Isn't Always That Important | Blog | 2009-09-07 | 1,865 | 1 | Leadership, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| Metrics – To Fool or Be Fooled – That is the Question! | Blog | 2009-08-12 | 1,833 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Performance Metrics, Chief Customer Officer |
| Don't Just Rule the IVR Out of the Customer Service Experience | Blog | 2009-08-09 | 3,120 | 10 | Service and Support, Contact Center, Customer Experience, Customer Process |
| My Personal Definition of Business with Customer Value Co-creation | Blog | 2009-08-08 | 8,541 | 9 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer, Innovation |
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