All posts by Charles_Nicholls
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| How Online Buyer Behavior Has Changed in 2012 | Blog | 2012-02-02 | 541 | 0 | Digital Marketing |
| Shopping Cart Abandonment Rate Set To Rise in 2012 | Blog | 2012-01-17 | 771 | 0 | Digital Marketing |
| Online Buyer Behavior 101 and the Many Paths to Conversion | Blog | 2011-11-29 | 283 | 0 | Digital Marketing |
| 3 Shopping Cart Promotional Tactics for the Holiday Season | Blog | 2011-11-26 | 789 | 0 | Digital Marketing |
| Why Free Shipping is the Top Holiday Promotion for Black Friday and Cyber Monday | Blog | 2011-11-17 | 291 | 0 | Digital Marketing |
| Online Checkout User Experience – In Real Life | Blog | 2011-11-10 | 426 | 0 | Digital Marketing, Customer Experience |
| Not Doing Website Usability Testing? Are You Nuts? | Blog | 2011-10-29 | 461 | 0 | Digital Marketing, Customer Experience |
| What the iPhone 4S Means for Mobile Commerce | Blog | 2011-10-06 | 1,946 | 0 | Digital Marketing |
| 3 Pricing Tactics to Reduce Shopping Cart Abandonment | Blog | 2011-08-30 | 899 | 0 | Sales Performance |
| The Pros and Cons of Selling on Amazon | Blog | 2011-08-25 | 734 | 0 | Sales Performance |
| Shopping Cart Abandonment Rate Tops 75% | Blog | 2011-08-02 | 567 | 0 | Sales Performance, Retail Sales |
| 3 Reasons Why Real Time Shopping Cart Recovery Emails Work Better | Blog | 2011-07-15 | 585 | 0 | Digital Marketing |
| 4 Email Addresses Capture Techniques to Increase Website Conversion | Blog | 2011-07-07 | 710 | 0 | Digital Marketing |
| Shopping Cart Abandonment Emails Generate $17.90 per Email | Blog | 2011-06-22 | 884 | 0 | Digital Marketing, Web Analytics |
| Is Your Website a Bucket or a Sieve? | Blog | 2011-05-18 | 603 | 0 | Digital Marketing, Web Analytics |
| Analysis: Three Promotion Pitfalls to Avoid When Remarketing to Abandoned Shopping Carts | Blog | 2011-04-19 | 786 | 0 | Digital Marketing |
| Analysis: Promotions Make Big Impact on Abandoned Shopping Carts | Blog | 2011-04-12 | 1,061 | 0 | Digital Marketing |
| Facebook Test Shows Social Sharing of Birthdays (Zodiac Signs) Increase Conversions | Blog | 2011-04-01 | 1,249 | 0 | Digital Marketing, Social Business, Web Analytics |
| Forget Selling on Facebook (for now) – Think Social Plugins | Blog | 2011-03-28 | 1,716 | 0 | Digital Marketing, Social Business |
| Web Analytics – ‘It’s Not About the Math’ | Blog | 2011-03-16 | 1,037 | 0 | Digital Marketing, Web Analytics |
| Remarketing Emails — Like or Loathe? | Blog | 2011-03-10 | 951 | 0 | Digital Marketing |
| Cart abandoners spend 155% more | Blog | 2011-02-04 | 1,696 | 0 | Digital Marketing, Web Analytics |
| Video blog: Shopping Cart Optimization Walkthrough | Blog | 2010-12-17 | 853 | 0 | Digital Marketing |
| Lessons learned from Cyber Monday Shopping Cart Abandonment Patterns (part 2) | Blog | 2010-12-10 | 894 | 0 | Sales Performance, Customer Experience, Retail Sales |
| Lessons learned from Cyber Monday Shopping Cart Abandonment Patterns (Part 1) | Blog | 2010-12-02 | 972 | 0 | Sales Performance, Retail Sales |
| Web Form Design Checklist | Blog | 2010-11-18 | 910 | 0 | Digital Marketing |
| eCommerce Trends to Watch This Holiday Season | Blog | 2010-09-28 | 1,105 | 0 | Sales Performance |
| Website Conversion Priorities for eMarketers in the Next 12 Months | Blog | 2010-09-21 | 1,527 | 1 | Digital Marketing |
| Making the Most of Transactional Email | Blog | 2010-08-25 | 1,052 | 0 | Social Business |
| How Old-School Catalogs Help Drive Up Online Sales | Blog | 2010-08-17 | 6,119 | 4 | Sales Performance, Digital Marketing |
| Understanding Which Website Conversion Rate to Use | Blog | 2010-08-10 | 1,106 | 0 | Digital Marketing |
| Fact or Fiction? Most Customers Seek Out Deals, Discounts and Coupons Online | Blog | 2010-08-03 | 1,171 | 0 | Digital Marketing |
| Amazon Validates Facebook’s Importance to eCommerce | Blog | 2010-07-30 | 1,075 | 0 | Social Business |
| Amazon customer philosophy is behind earnings miss | Blog | 2010-07-26 | 862 | 0 | Leadership, Customer Loyalty |
| Ben and Jerry’s Abandon Email, and their Fans | Blog | 2010-07-19 | 939 | 0 | Social Business |
| Social Commerce: Most Marketers View Facebook as a Source of Traffic | Blog | 2010-07-14 | 2,013 | 0 | Social Business |
| Facebook’s Social Plugins Challenge Google | Blog | 2010-07-07 | 891 | 0 | Social Business |
| Top Three Facebook Social Plugins for eCommerce | Blog | 2010-06-29 | 979 | 0 | Social Business |
| IBM Acquires Coremetrics; Stifles Web Analytics Innovation | Blog | 2010-06-15 | 1,131 | 0 | Digital Marketing, Web Analytics |
| Tech-Savvy Consumers Drive Up Shopping Cart Abandonment Rates | Blog | 2010-06-09 | 2,297 | 0 | Customer Experience |
| Reasons Why Website Visitors Abandoned their Shopping Carts | Blog | 2010-06-03 | 1,062 | 0 | Sales Performance, Enterprise Technology |
| Get over Facebook privacy; start liking Facebook ‘Like’ | Blog | 2010-05-26 | 1,578 | 1 | Social Business, Computers / Technology |
| Shopping Cart Recovery Drives Website Conversions at Rockler.com | Blog | 2010-05-26 | 1,044 | 0 | Enterprise Technology, Web Analytics |
| Zappos website conversion philosophy | Blog | 2010-05-11 | 1,094 | 0 | Digital Marketing |
| Most Influential Top Converting Website? | Blog | 2010-04-29 | 1,176 | 0 | Digital Marketing |
| Techniques Used by the Top Ten Converting Websites (Part 3) | Blog | 2010-04-23 | 1,044 | 0 | Digital Marketing |
| Techniques Used by the Top Ten Converting Websites (Part 2) | Blog | 2010-04-21 | 869 | 0 | Digital Marketing |
| Techniques used by the top ten converting websites (Part 1) | Blog | 2010-04-19 | 801 | 0 | Digital Marketing |
| Is Everything We Know about Website Conversion Wrong? | Blog | 2010-04-06 | 916 | 0 | Digital Marketing |
| Social media: Where’s the revenue? | Blog | 2010-03-25 | 984 | 0 | Digital Marketing, Social Business |
| Tighter Integration Between Ecommerce Websites and Social Media Sites is Essential | Blog | 2010-03-05 | 2,623 | 0 | Digital Marketing, Social Business |
| The inevitability of free shipping | Blog | 2010-02-23 | 1,046 | 0 | Digital Marketing |
| Role Playing Helps Clarify Website Conversion Priorities | Blog | 2010-02-11 | 1,603 | 0 | Digital Marketing |
| Remarketing to Shopping Cart Abandoners at Eat’n Park | Blog | 2010-02-08 | 1,392 | 0 | Digital Marketing |
| Web Users Don’t Wait for Marketers | Blog | 2010-01-22 | 1,256 | 0 | Digital Marketing, Web Analytics |
| What Conversion Rates from January 5 and 6 Can Tell Us | Blog | 2010-01-21 | 1,629 | 0 | Digital Marketing |
| Shopping Cart Abandonment Could Be CES’ Biggest Hurdle | Blog | 2010-01-07 | 2,606 | 0 | Digital Marketing |
| The Cyber Monday Hangover | Blog | 2009-12-17 | 2,392 | 0 | Digital Marketing, Web Analytics |
| Discount or Die? | Blog | 2009-12-09 | 1,908 | 0 | Digital Marketing, Customer Strategy, Performance Metrics, Retail Sales |
| Analysis: How Shopping Cart Abandonment Affected Cyber Monday and Black Friday | Blog | 2009-12-02 | 5,000 | 0 | Digital Marketing, Web Analytics |
| Omniture out of fresh ideas, sells to Adobe | Blog | 2009-09-15 | 1,471 | 0 | Enterprise Technology, Web Analytics |
| Email Transforms Website Conversion | Blog | 2009-07-24 | 2,027 | 0 | Leadership, Digital Marketing, Social Business, Web Analytics, Chief Customer Officer, Chief Information Officer |
| Google Analytics Users: We Need New Tools to Turn Website Conversion | Blog | 2009-07-10 | 1,361 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Web Analytics, Chief Customer Officer, Chief Information Officer, Customer Information Architecture |
| Optimizing Website Conversion: Real-time Monitoring and Abandonment Follow-up | Blog | 2009-06-05 | 2,188 | 0 | Leadership, Sales Performance, Digital Marketing, Customer Analytics, Voice of Customer, Customer Loyalty, Web Analytics, Customer Strategy, Performance Metrics, Chief Customer Officer, Chief Information Officer |
| Transforming ‘Lip Service’ into Customer Service | Blog | 2009-05-29 | 2,810 | 0 | Leadership, Sales Performance, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Customer Loyalty, Web Analytics, Chief Customer Officer, Chief Information Officer |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.



