All posts by Chip Bell
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| The Value of a Service Rolodex | Blog | 2012-02-02 | 383 | 0 | Service and Support, Enterprise Technology |
| Solo, Duet or Chorus Service? | Blog | 2012-01-01 | 735 | 0 | Service and Support, Customer Experience, Customer Process |
| Service Spares | Blog | 2011-12-29 | 473 | 0 | Service and Support, Customer Experience, Voice of Customer, Customer Process |
| Service Gifts | Blog | 2011-12-19 | 497 | 0 | Service and Support, Customer Experience |
| No Time for Customers | Blog | 2011-12-12 | 580 | 0 | Service and Support, Employee Engagement |
| You Don't Need Truth Serum to Obtain Customer Candor | Blog | 2011-11-28 | 422 | 0 | Service and Support, Voice of Customer |
| Adaptable Service | Blog | 2011-11-24 | 491 | 0 | Service and Support |
| Animating Self-Service | Blog | 2011-11-22 | 450 | 0 | Service and Support, Customer Experience |
| The Season of Servicegiving | Blog | 2011-11-21 | 600 | 0 | Service and Support, Customer Experience |
| Performing in the Key of Service | Blog | 2011-11-17 | 607 | 0 | Service and Support, Customer Experience, Customer Loyalty, Innovation |
| Service as Circus | Blog | 2011-11-13 | 574 | 0 | Service and Support, Customer Experience, Customer Loyalty, Innovation |
| Do You Parking Lot Your Customers? | Blog | 2011-11-09 | 641 | 0 | Service and Support, Contact Center, Customer Experience, Customer Loyalty |
| Service Innovation Starts with Customer Aspirations | Blog | 2011-10-11 | 1,636 | 0 | Leadership, Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Innovation |
| The Signs of Service | Blog | 2011-08-16 | 807 | 0 | Service and Support, Contact Center, Customer Experience, Customer Loyalty |
| Animation: Is It In Your Customer Service Employees? | Article | 2011-07-18 | 3,335 | 0 | Leadership, Service and Support, Customer Experience, Employee Engagement |
| Staffing for Wired and Dangerous Customers | Blog | 2011-06-12 | 649 | 0 | Leadership, Service and Support, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Innovation |
| Can My Lawn Mower Meet Your Weed Eater? | Blog | 2011-06-06 | 1,459 | 0 | Social Business, Innovation |
| Customers Want Solutions | Blog | 2011-05-31 | 1,524 | 0 | Customer Experience |
| Wired and Dangerous: The New Normal Customer | Blog | 2011-05-21 | 1,312 | 0 | Leadership, Contact Center, Customer Analytics, Customer Experience, Customer Loyalty, Innovation |
| Service That Inspires and Ennobles | Blog | 2011-05-16 | 898 | 0 | Service and Support, Customer Experience |
| A River Runs Through Service | Blog | 2011-05-07 | 1,536 | 1 | Service and Support, Customer Experience |
| The DNA of Customer Experience | Blog | 2011-05-02 | 1,091 | 0 | Leadership, Customer Analytics, Customer Loyalty, Customer Process |
| Don't Put Cheap Wine in a Fancy Bottle | Blog | 2011-04-19 | 1,198 | 0 | Service and Support, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Chief Customer Officer, Customer Management Education |
| Fly Your Customer's Flag | Blog | 2011-04-11 | 1,098 | 0 | Contact Center, Customer Experience, Customer Loyalty, Customer Strategy, Employee Engagement |
| How to Cast Extraordinary Service People | Blog | 2011-03-16 | 1,506 | 0 | Leadership, Service and Support, Customer Experience, Voice of Customer |
| Some Enchanted Guy | Blog | 2011-03-09 | 1,226 | 0 | Leadership, Service and Support, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Innovation |
| Protecting the Good Stuff | Blog | 2011-02-20 | 789 | 0 | Service and Support, Customer Experience |
| Serving in the Dark | Blog | 2011-02-14 | 785 | 0 | Service and Support, Customer Analytics, Customer Experience, Voice of Customer |
| What is The Future of Customer Service? | Blog | 2011-02-03 | 776 | 0 | Service and Support, Customer Experience, Chief Customer Officer, Customer Management Education |
| The New Secret Behind the Old New City Market | Blog | 2011-02-01 | 942 | 0 | Service and Support, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Customer Strategy |
| Taking Service Out of Customer Service | Article | 2011-01-14 | 5,269 | 1 | Service and Support, Customer Experience |
| If Service Were a Christmas Ornament | Blog | 2010-12-06 | 916 | 0 | Service and Support |
| A Great Customer Experience Starts with Service Air | Blog | 2010-12-05 | 1,156 | 0 | Customer Experience |
| Compassionate Control is Still Control | Blog | 2010-11-04 | 1,088 | 0 | Service and Support, Digital Marketing |
| Let Your Customers "Count Cows" | Blog | 2010-10-25 | 1,221 | 2 | Service and Support |
| Are You Smart or a Genius? | Blog | 2010-10-13 | 963 | 0 | Customer Experience |
| Hitting the Culture Change Wall | Blog | 2010-09-10 | 774 | 0 | Leadership |
| If Service Were a Hymn -- Four Tenets for Delivering Remarkable Customer Service | Article | 2010-09-03 | 4,861 | 0 | Service and Support |
| You Don't Know Jack...or Do You? | Blog | 2010-07-21 | 1,674 | 0 | Customer Experience |
| The Music is Not in the Guitar | Blog | 2010-04-10 | 1,191 | 0 | Service and Support |
| The Hazards of Indifferent Service | Blog | 2010-03-23 | 973 | 0 | Service and Support |
| How to Create a Service Edge | Article | 2010-03-17 | 9,047 | 2 | Leadership, Service and Support, Customer Experience |
| Service as an Expression of Grace | Blog | 2010-02-01 | 1,459 | 0 | Service and Support, Customer Experience |
| Creating "Freestyle" Customer Service Experiences | Article | 2010-01-31 | 9,587 | 0 | Service and Support, Customer Experience |
| Compassionate Control is Still Control | Blog | 2010-01-10 | 1,089 | 0 | Service and Support, Contact Center |
| Why Your Affinity Program Might Be Falling Short | Article | 2009-12-14 | 9,194 | 0 | Customer Loyalty, Performance Management, Chief Customer Officer |
| Freestyle Service | Blog | 2009-11-29 | 2,467 | 0 | Service and Support, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| Adding Elegance to the Experience | Blog | 2009-10-17 | 1,999 | 0 | Service and Support, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Customer Management Education |
| Innovative Experiences: The Cure for Bored Customers | Interview | 2009-09-14 | 7,010 | 2 | Social Business, Customer Experience, Customer Loyalty, Chief Customer Officer |
| Branding: How Remarkable Customer Service Can Turn Trust into Devotion | Article | 2009-08-20 | 7,637 | 0 | Service and Support |
| Elegantly Adaptive Service | Blog | 2009-08-11 | 1,850 | 0 | Service and Support, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Information Architecture, Customer Management Education |
| The Touch of Remarkable Service | Blog | 2009-06-26 | 2,549 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| The Nobility of Service | Blog | 2009-06-25 | 1,618 | 0 | Leadership, Service and Support, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| Crafting Happy Processes | Blog | 2009-06-25 | 1,660 | 0 | Service and Support, Contact Center, Customer Experience, Enterprise Technology, Voice of Customer, Customer Loyalty, Customer Strategy, Performance Metrics, Chief Customer Officer, Customer Information Architecture, Employee Engagement, Technology Implementation |
| Incenting Imaginative Service | Blog | 2009-06-25 | 1,317 | 0 | Leadership, Sales Performance, Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| The Service Leader as Purple Maker | Blog | 2009-06-12 | 1,329 | 0 | Service and Support, Contact Center, Customer Analytics, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| What Great Service Leaders Actually Do | Blog | 2009-06-12 | 2,597 | 1 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| Forget Customer Feedback! | Blog | 2009-06-03 | 2,076 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| New Old Timey Customer Service | Blog | 2009-06-02 | 992 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| Take Out the Papers and the Trash | Blog | 2009-06-02 | 2,358 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| How to Remove a Spirit Leech | Blog | 2009-06-01 | 2,169 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| Unconditional Service | Blog | 2009-06-01 | 2,038 | 0 | Service and Support, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| Simply the Best | Blog | 2009-05-27 | 1,072 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| Great Service as a Pain Remover | Blog | 2009-05-26 | 1,443 | 0 | Large Enterprise, Service and Support, Midsize Business, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Small Business, Customer Management Education |
| Let Service Be Your Nature | Blog | 2009-05-12 | 1,030 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Management Education |
| Be a Service Warrior | Blog | 2009-05-11 | 1,391 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Management Education |
| Comic Relief: Time for Random Acts of Service | Blog | 2009-05-10 | 2,862 | 0 | Large Enterprise, Service and Support, Midsize Business, Customer Experience, Voice of Customer, Customer Loyalty, Small Business, Customer Management Education |
| Where's Buster? | Blog | 2009-05-10 | 1,017 | 0 | Large Enterprise, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty |
| The Chip Bell Group | Company Profile | 2009-05-10 | 1,434 | 0 |
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