All posts by mjayliebs
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Device Explosion – Just Deal with It | Blog | 2012-01-25 | 264 | 0 | Enterprise Technology |
| Mirror Images – Customer Experience versus Employee Experience | Blog | 2012-01-22 | 442 | 0 | Social Business, Customer Experience, Employee Engagement |
| Mirror Images | Blog | 2012-01-17 | 379 | 0 | Social Business |
| Engagement, Intent Driven Involvement | Blog | 2012-01-08 | 440 | 0 | Social Business, Customer Experience, Employee Engagement |
| A Healthy Diet of Email | Blog | 2012-01-05 | 400 | 0 | Digital Marketing, Social Business |
| The Contact Center of the Future | Blog | 2011-12-15 | 849 | 0 | Service and Support, Contact Center |
| Time is not Social | Blog | 2011-11-28 | 613 | 0 | Social Business |
| The Phone, It Still Matters in this Social, Cross-Channel World | Blog | 2011-11-22 | 529 | 0 | Service and Support, Social Business, Contact Center, Customer Experience |
| Customer Experience; It does not Start nor Stop at the Door | Blog | 2011-11-02 | 795 | 0 | Social Business, Contact Center, Customer Experience, Customer Loyalty, Customer Process |
| Standardized and Automatic are not the same as Efficient and Consistent | Blog | 2011-11-01 | 600 | 1 | Customer Experience, Customer Process |
| Is the Office of the CMO the Right Place to Drive Customer Engagement? | Blog | 2011-10-23 | 1,010 | 0 | Large Enterprise, Service and Support, Broadcast / Communications, Digital Marketing, Midsize Business, Computers / Technology, Contact Center, Customer Analytics, Customer Experience, Financial Services, Employee Engagement, Pharmaceutical |
| Strategic Ambiguity | Blog | 2011-10-18 | 901 | 0 | Social Business, Customer Strategy |
| The Evolution of Customer Service | Blog | 2011-10-07 | 893 | 0 | Service and Support, Contact Center |
| The Evolution of CRM | Blog | 2011-09-12 | 1,296 | 0 | Social Business, Enterprise Technology |
| Service Can and Should be Proactive – Social or Not | Blog | 2011-08-17 | 914 | 0 | Service and Support, Social Business |
| Social CRM is not “Dead”; Social Media needs to Evolve | Blog | 2011-06-29 | 1,924 | 3 | Social Business |
| The Dynamic Customer Service Experience Framework | Blog | 2011-06-01 | 960 | 0 | Social Business |
| Creating Graceful and Rewarding Customer Service Experiences | Blog | 2011-05-31 | 1,135 | 0 | Service and Support, Social Business |
| Coordination, Collaboration and Co-operation; An Approach to Service Excellence | Blog | 2011-05-22 | 1,052 | 0 | Service and Support, Customer Process |
| The Importance of Positive Customer Service Experiences | Blog | 2011-05-18 | 1,961 | 2 | Large Enterprise, Service and Support, Broadcast / Communications, Social Business, Contact Center, Customer Experience, Enterprise Technology, Customer Loyalty, Customer Strategy, Financial Services, Healthcare Services, Telecommunications |
| Social CRM 2011 Presentation | Blog | 2011-05-10 | 1,384 | 0 | Social Business |
| Who Leads the Social CRM Market? – An Analysis | Blog | 2011-04-23 | 3,291 | 5 | Social Business |
| The Perception Gap in Social | Blog | 2011-03-20 | 2,489 | 6 | Social Business |
| Is Twitter a Customer Service Platform, Protocol or Channel? | Blog | 2011-03-14 | 1,748 | 0 | Service and Support, Social Business, Contact Center, Customer Experience, Enterprise Technology |
| Where Does SMS Fit in the [Social] World? | Blog | 2011-02-27 | 917 | 0 | Social Business, Enterprise Technology |
| A Conversation with a Friend | Blog | 2011-02-26 | 1,324 | 0 | Social Business |
| Klout, The Tinkerbell Effect Remix | Blog | 2011-02-21 | 2,293 | 2 | Social Business |
| Jelly Beans and Expectations | Blog | 2011-02-17 | 820 | 0 | Customer Experience |
| Customer Service, Do Not Waste Your Opportunities! | Blog | 2011-02-06 | 900 | 0 | Service and Support, Social Business |
| What Would Einstein Say About Customer Service Complexity? | Blog | 2011-01-27 | 1,254 | 1 | Service and Support, Social Business, Contact Center |
| What To Write, What To Say, Where To Start? | Blog | 2011-01-14 | 963 | 0 | Social Business, Customer Experience, Enterprise Technology |
| The Changing Culture of the Contact Center | Blog | 2010-10-31 | 3,390 | 1 | Contact Center |
| CRM, CX, RightNow – A Perspective | Blog | 2010-10-18 | 1,206 | 0 | Social Business, Customer Experience, Enterprise Technology |
| Building Bridges | Blog | 2010-09-25 | 1,612 | 1 | Social Business |
| Top 8 Considerations For Evaluating and Deploying CRM | Blog | 2010-08-25 | 3,430 | 0 | Social Business |
| A Social Business Power Nap | Blog | 2010-08-13 | 2,305 | 3 | Social Business, Enterprise Technology |
| Driving Off the Lot with my New Shiny CRM | Blog | 2010-08-07 | 1,326 | 0 | Social Business |
| The Absence of Noise | Blog | 2010-07-30 | 1,493 | 0 | Social Business |
| Social Hearing Versus Social Listening, There is a Difference | Blog | 2010-07-18 | 2,414 | 0 | Social Business |
| Transparency Is A Characteristic, Not A Goal | Blog | 2010-07-08 | 1,860 | 0 | Social Business |
| Misplaced Focus, a Failure by Red Roof Inn | Blog | 2010-07-07 | 1,519 | 0 | Customer Experience |
| What if we Focused on Managing Expectations? | Blog | 2010-07-03 | 995 | 0 | Social Business |
| It is about the People, then the Product | Blog | 2010-06-24 | 2,540 | 5 | Social Business, Enterprise Technology |
| Are we oversimplifying the complex, or making the complex too simple? | Blog | 2010-06-24 | 1,406 | 0 | Social Business |
| CRM in the age of the Social Web | Blog | 2010-06-18 | 7,051 | 19 | Social Business |
| Very Detailed Thoughts on Social CRM and the Value it Provides | Blog | 2010-06-14 | 1,078 | 0 | Social Business |
| A Social Business Strategy needs Teeth | Blog | 2010-06-12 | 2,175 | 9 | Social Business |
| The Value of Social CRM to the Individual Employee | Blog | 2010-06-11 | 1,657 | 0 | Digital Marketing, Social Business |
| I call it Football, you call it Soccer – We are still talking about the same thing! | Blog | 2010-06-07 | 1,106 | 2 | Social Business |
| The Value is still with Customers, but Looking Beyond is OK | Blog | 2010-06-04 | 1,626 | 6 | Social Business |
| Relationships need to have Meaning | Blog | 2010-06-03 | 1,585 | 0 | Social Business |
| Why do so Many People think Social Media is only about Marketing? | Blog | 2010-05-31 | 1,865 | 2 | Digital Marketing, Social Business |
| The Value of Social CRM for Small Business – Take One | Blog | 2010-05-31 | 1,269 | 0 | Social Business |
| Can the Value of Social CRM be realized in the absence of a Collaborative Organization? | Blog | 2010-05-17 | 1,493 | 0 | Social Business |
| What is Twitter for Anyway? | Blog | 2010-05-16 | 1,397 | 2 | Digital Marketing, Social Business |
| A CRM Lesson Learned, from a Gardener | Blog | 2010-05-14 | 1,020 | 0 | Social Business, Customer Experience |
| Social, brought to you today by the letter ‘C’ | Blog | 2010-05-09 | 1,423 | 0 | Social Business |
| A Pragmatic Approach to Social Data | Blog | 2010-04-26 | 1,151 | 0 | Social Business, Enterprise Technology |
| Social CRM, Perspective Matters | Blog | 2010-04-25 | 1,734 | 0 | Social Business |
| Who Owns Social Data? | Blog | 2010-04-21 | 1,258 | 0 | Social Business |
| Does Control of the Conversation Equal Control of the Relationship? | Blog | 2010-04-19 | 3,703 | 15 | Social Business |
| 6 Degrees of Social Interactions | Blog | 2010-03-26 | 2,619 | 6 | Social Business |
| Social Business through Social CRM – Video | Blog | 2010-03-21 | 1,855 | 0 | Social Business |
| The Path to Success in Social Business is through Social CRM | Blog | 2010-03-18 | 1,857 | 2 | Social Business |
| People. Process. Results | Blog | 2010-03-17 | 1,997 | 0 | Sales Performance |
| Consumerization of the Enterprise | Blog | 2010-03-10 | 1,097 | 0 | Social Business, Enterprise Technology |
| Social CRM is a Journey, not a Destination – Revisited | Blog | 2010-03-08 | 1,659 | 0 | Leadership, Social Business |
| Rapid Social Sales Response by Intelligent Aggregation | Blog | 2010-03-07 | 1,206 | 0 | Sales Performance, Social Business |
| Is a Business Culture Change required to find value in Social? | Blog | 2010-03-05 | 2,600 | 8 | Leadership, Social Business, Employee Engagement |
| Bridging the gap between social media hype and business value | Blog | 2010-03-02 | 3,505 | 2 | Leadership, Social Business |
| Wow, that deserves a standing ovation!! | Blog | 2010-02-28 | 1,426 | 0 | Leadership, Social Business |
| Final part of the Social Business Engine series – People | Blog | 2010-02-15 | 930 | 0 | Social Business |
| The Social Business Engine (part 3 of n) – Sales | Blog | 2010-02-02 | 1,505 | 3 | Sales Performance, Social Business |
| The Social Business Engine (part 2 of n) – Value | Blog | 2010-01-28 | 2,889 | 16 | Social Business |
| The Social Business Engine (part 1 of n) | Blog | 2010-01-21 | 1,457 | 0 | Social Business |
| Is B2B the new B2C | Blog | 2010-01-07 | 2,019 | 2 | Sales Performance, Social Business |
| What I have discovered because of Twitter | Blog | 2009-12-21 | 1,463 | 0 | Social Business |
| Do the pundits practice what they preach? | Blog | 2009-12-16 | 1,603 | 0 | Social Business |
| Social Just is… | Blog | 2009-11-17 | 1,418 | 0 | Social Business |
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