All content posted by liz_roche http://www.customerthink.com/user_content/14 All Content for a User en IT Can't Be Customer-Centric Unless It's Integral to the Business http://www.customerthink.com/blog/moving_beyond_best_practices http://www.customerthink.com/blog/moving_beyond_best_practices#comments Large Enterprise Chief Information Officer Organization Alignment Technology Implementation Fri, 01 Aug 2008 12:26:44 -0500 liz_roche 200624 at http://www.customerthink.com IT Organzations Have Their Hands Full http://www.customerthink.com/blog/crms_impact_savvy_it_organzations http://www.customerthink.com/blog/crms_impact_savvy_it_organzations#comments Customer Strategy Chief Customer Officer Chief Information Officer Organization Alignment Technology Implementation Tue, 01 Jul 2008 16:55:54 -0500 liz_roche 199278 at http://www.customerthink.com How Does Jane Shop for an SUV? EMM Lets You Capture Consumer Activity Across Channels http://www.customerthink.com/article/how_does_jane_shop_suv_emm http://www.customerthink.com/article/how_does_jane_shop_suv_emm#comments Digital Marketing Sales Performance Fast-Moving Consumer Goods Chief Customer Officer Chief Information Officer Technology Implementation Transportation / Travel / Leisure Mon, 14 Apr 2008 08:00:00 -0500 liz_roche 3438 at http://www.customerthink.com Getting to Gestalt http://www.customerthink.com/blog/getting_gestalt http://www.customerthink.com/blog/getting_gestalt#comments Enterprise Technology Chief Customer Officer Chief Information Officer Technology Implementation Thu, 28 Feb 2008 12:04:33 -0600 liz_roche 3167 at http://www.customerthink.com HP's Demo Days Turn Employees Into "Brand Ambassadors" http://www.customerthink.com/article/hp_demo_days_employees_brand_ambassadors http://www.customerthink.com/article/hp_demo_days_employees_brand_ambassadors#comments Digital Marketing Sales Performance Service and Support Computers / Technology Customer Experience Enterprise Technology Voice of Customer Customer Strategy Chief Information Officer Organization Alignment Technology Implementation Mon, 11 Feb 2008 07:58:00 -0600 liz_roche 3004 at http://www.customerthink.com Applying CRM to IT Projects http://www.customerthink.com/blog/applying_crm_it_projects http://www.customerthink.com/blog/applying_crm_it_projects#comments Enterprise Technology Chief Information Officer Technology Implementation Tue, 29 Jan 2008 17:28:45 -0600 liz_roche 2960 at http://www.customerthink.com You Might Inhibit Change If... http://www.customerthink.com/blog/you_might_inhibit_change_if http://www.customerthink.com/blog/you_might_inhibit_change_if#comments Enterprise Technology Customer Strategy Chief Information Officer Technology Implementation Mon, 07 Jan 2008 16:43:32 -0600 liz_roche 2799 at http://www.customerthink.com Global CRM: Make the Customer the Design Point http://www.customerthink.com/article/global_crm_customer_design_point http://www.customerthink.com/article/global_crm_customer_design_point#comments CxO Leadership Digital Marketing Customer Experience Voice of Customer Customer Strategy Financial Services Chief Customer Officer Non-Profit / Associations Mon, 20 Aug 2007 08:00:00 -0500 liz_roche 2051 at http://www.customerthink.com Sell Your Salesforce on the Importance of Sharing Information http://www.customerthink.com/article/sell_your_salesforce_share_information http://www.customerthink.com/article/sell_your_salesforce_share_information#comments Sales Performance Performance Management Performance Metrics Chief Information Officer Organization Alignment Experience and Process Design Mon, 23 Jul 2007 07:59:00 -0500 liz_roche 1889 at http://www.customerthink.com There's a Right Way to Select CRM Technology http://www.customerthink.com/article/right_way_to_select_crm_technology http://www.customerthink.com/article/right_way_to_select_crm_technology#comments Chief Information Officer Experience and Process Design Technology Implementation Mon, 25 Jun 2007 08:00:00 -0500 liz_roche 1717 at http://www.customerthink.com Sales Effectiveness Technology: Underground Railroad or Value-Based Superhighway? http://www.customerthink.com/article/sales_effectiveness_technology_underground_railroad http://www.customerthink.com/article/sales_effectiveness_technology_underground_railroad#comments Sales Performance Chief Information Officer Organization Alignment Mon, 16 Apr 2007 08:00:00 -0500 liz_roche 1045 at http://www.customerthink.com Didn't Budget for the Latest CRM Trends? There Are Still Things You Can Do in IT http://www.customerthink.com/article/crm_trends_it_things_you_can_do http://www.customerthink.com/article/crm_trends_it_things_you_can_do#comments Digital Marketing Customer Strategy Chief Customer Officer Chief Information Officer Organization Alignment Technology Implementation Mon, 29 Jan 2007 00:08:00 -0600 liz_roche 549 at http://www.customerthink.com CRM Helps Formerly Conservative Retail Banking Loosen Up and Win Customers http://www.customerthink.com/article/crm_helps_conservative_retail_banking_loosen_up http://www.customerthink.com/article/crm_helps_conservative_retail_banking_loosen_up#comments Digital Marketing Computers / Technology Customer Analytics Financial Services Mon, 06 Nov 2006 00:00:00 -0600 liz_roche 22 at http://www.customerthink.com Forget E-business; Make the Customer the Design Point With C-business http://www.customerthink.com/article/make_customer_the_design_point_with_c_business http://www.customerthink.com/article/make_customer_the_design_point_with_c_business#comments CxO Leadership Digital Marketing Customer Loyalty Organization Alignment Mon, 02 Oct 2006 21:04:32 -0500 liz_roche 41 at http://www.customerthink.com