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 <title>All content posted by nickwassenberg</title>
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 <title>The Customer Confidence Crisis – Why Now is the Time to Rebuild Your Customers’ Trust</title>
 <link>http://www.customerthink.com/blog/the_customer_confidence_crisis_why_now_is_the_time_to_rebuild_your_customers_trust</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_customer_confidence_crisis_why_now_is_the_time_to_rebuild_your_customers_trust#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <pubDate>Mon, 08 Mar 2010 15:15:17 -0600</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
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<item>
 <title>Customers Often Say It Best</title>
 <link>http://www.customerthink.com/blog/customers_often_say_it_best</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/customers_often_say_it_best#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <pubDate>Mon, 15 Feb 2010 12:08:36 -0600</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
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<item>
 <title>Where Do Customer Demands Come From?</title>
 <link>http://www.customerthink.com/blog/where_do_customer_demands_come_from</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/where_do_customer_demands_come_from#comments</comments>
 <pubDate>Tue, 19 Jan 2010 09:43:53 -0600</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
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<item>
 <title>Customer Feedback Consulting Group E.G. Insight Adds Vice President of Business Development</title>
 <link>http://www.customerthink.com/news/customer_feedback_consulting_group_e_g_insight_adds_vice_president_of_business_development</link>
 <description></description>
 <comments>http://www.customerthink.com/news/customer_feedback_consulting_group_e_g_insight_adds_vice_president_of_business_development#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <pubDate>Mon, 14 Dec 2009 10:46:38 -0600</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">227691 at http://www.customerthink.com</guid>
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<item>
 <title>Are Your Relationships Helping You Win?</title>
 <link>http://www.customerthink.com/blog/are_your_relationships_helping_you_win</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/are_your_relationships_helping_you_win#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Tue, 08 Dec 2009 11:36:27 -0600</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">227399 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Gathering Business-to-Business Customer Feedback: Three Rules to Break</title>
 <link>http://www.customerthink.com/blog/gathering_business_to_business_customer_feedback_three_rules_to_break</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/gathering_business_to_business_customer_feedback_three_rules_to_break#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <pubDate>Tue, 17 Nov 2009 12:34:53 -0600</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
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<item>
 <title>Do Your Customers Think of You as a Trusted Advisor?</title>
 <link>http://www.customerthink.com/blog/do_your_customers_think_of_you_as_a_trusted_advisor</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/do_your_customers_think_of_you_as_a_trusted_advisor#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 09 Nov 2009 11:11:33 -0600</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
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<item>
 <title>What Can the Navy SEALs Teach You About Your Customers?</title>
 <link>http://www.customerthink.com/blog/what_can_the_navy_seals_teach_you_about_your_customers</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_can_the_navy_seals_teach_you_about_your_customers#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 06 Oct 2009 12:37:12 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
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<item>
 <title>The Seven Deadly Sins of a B2B Voice of the Customer Program – and How to Avoid Them</title>
 <link>http://www.customerthink.com/blog/the_seven_deadly_sins_of_a_b2b_voice_of_the_customer_program_and_how_to_avoid_them</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_seven_deadly_sins_of_a_b2b_voice_of_the_customer_program_and_how_to_avoid_them#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Tue, 22 Sep 2009 17:05:42 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
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<item>
 <title>How Do You Build an Improvement Plan Around Yellow?</title>
 <link>http://www.customerthink.com/blog/how_do_you_build_an_improvement_plan_around_yellow</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_do_you_build_an_improvement_plan_around_yellow#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Mon, 14 Sep 2009 14:58:47 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">223178 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Success Story: How a Global B2B Supplier Uses the Customer Review Process to Build a Competitive Edge</title>
 <link>http://www.customerthink.com/blog/success_story_how_a_global_b2b_supplier_uses_the_customer_review_process_to_build_a_competitive</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/success_story_how_a_global_b2b_supplier_uses_the_customer_review_process_to_build_a_competitive#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <pubDate>Thu, 20 Aug 2009 11:09:24 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">222221 at http://www.customerthink.com</guid>
</item>
<item>
 <title>When Is the Lowest Price Not the Best Price?</title>
 <link>http://www.customerthink.com/blog/when_is_the_lowest_price_not_the_best_price</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/when_is_the_lowest_price_not_the_best_price#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 17 Aug 2009 08:41:44 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">222094 at http://www.customerthink.com</guid>
</item>
<item>
 <title>An Uncomfortable Truth: Your Most Important Customers Are Talking About You</title>
 <link>http://www.customerthink.com/blog/an_uncomfortable_truth_your_most_important_customers_are_talking_about_you</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/an_uncomfortable_truth_your_most_important_customers_are_talking_about_you#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/agricult">Agriculture / Construction</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/business">Business / Legal Services</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/governme">Government / Public Sector</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/manufact">Manufacturing</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/non_prof">Non-Profit / Associations</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/pharmace">Pharmaceutical</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/utilitie">Utilities / Energy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/wholesal">Wholesale Distribution</category>
 <pubDate>Thu, 16 Jul 2009 16:49:44 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">221013 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Beyond Customer Satisfaction: What Really Makes Your Customers Loyal?</title>
 <link>http://www.customerthink.com/blog/beyond_customer_satisfaction_what_really_makes_your_customers_loyal</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/beyond_customer_satisfaction_what_really_makes_your_customers_loyal#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <pubDate>Mon, 13 Jul 2009 08:36:20 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">220838 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Collapse of Supplier Trust – and Four Steps to Rebuild It</title>
 <link>http://www.customerthink.com/blog/the_collapse_of_supplier_trust_and_four_steps_to_rebuild_it</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_collapse_of_supplier_trust_and_four_steps_to_rebuild_it#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 12 Jun 2009 09:14:32 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">219547 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is There a Seat for Your Customer in Your Board Room?</title>
 <link>http://www.customerthink.com/blog/is_there_a_seat_for_your_customer_in_your_board_room</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/is_there_a_seat_for_your_customer_in_your_board_room#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Thu, 14 May 2009 10:51:36 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">218371 at http://www.customerthink.com</guid>
</item>
<item>
 <title> Bsquared and E.G. Insight Showcase B2B Customer Relationship Best Practices to International Aerospace Community</title>
 <link>http://www.customerthink.com/news/bsquared_and_e_g_insight_showcase_b2b_customer_relationship_best_practices_to_international_aer</link>
 <description></description>
 <comments>http://www.customerthink.com/news/bsquared_and_e_g_insight_showcase_b2b_customer_relationship_best_practices_to_international_aer#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Wed, 15 Apr 2009 11:43:53 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">217057 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Can Your Survey Sell? A special message from E.G. Insight&#039;s Eric Engwall</title>
 <link>http://www.customerthink.com/blog/can_your_survey_sell_a_special_message_from_e_g_insights_eric_engwall</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/can_your_survey_sell_a_special_message_from_e_g_insights_eric_engwall#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <pubDate>Mon, 13 Apr 2009 12:10:43 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
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<item>
 <title>E.G. Insight Completes 2009 Study on Business-to-Business Customer Satisfaction, Confidence, and Loyalty</title>
 <link>http://www.customerthink.com/news/e_g_insight_completes_2009_study_on_business_to_business_customer_satisfaction_confidence_and_l</link>
 <description></description>
 <comments>http://www.customerthink.com/news/e_g_insight_completes_2009_study_on_business_to_business_customer_satisfaction_confidence_and_l#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 26 Mar 2009 09:02:46 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
 <guid isPermaLink="false">215416 at http://www.customerthink.com</guid>
</item>
<item>
 <title>What Data Should You Ignore?</title>
 <link>http://www.customerthink.com/blog/what_data_should_you_ignore</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_data_should_you_ignore#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <pubDate>Mon, 16 Mar 2009 00:00:00 -0500</pubDate>
 <dc:creator>nickwassenberg</dc:creator>
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