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<item>
 <title>If You Were Presenting Social Media To Channel Executives, What Benefit Would You Stress?</title>
 <link>http://www.customerthink.com/blog/if_you_were_presenting_social_media_to_channel_executives_what_benefit_would_you_stress</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/if_you_were_presenting_social_media_to_channel_executives_what_benefit_would_you_stress#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 19 Mar 2010 17:20:30 -0500</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>The end of lead management</title>
 <link>http://www.customerthink.com/blog/the_end_of_lead_management</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_end_of_lead_management#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 19 Mar 2010 00:45:46 -0500</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>Relationship selling</title>
 <link>http://www.customerthink.com/blog/relationship_selling</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/relationship_selling#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Thu, 18 Mar 2010 14:17:36 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">232325 at http://www.customerthink.com</guid>
</item>
<item>
 <title>24 Ways To Build A Social Business</title>
 <link>http://www.customerthink.com/blog/24_ways_to_build_a_social_business</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/24_ways_to_build_a_social_business#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Tue, 09 Mar 2010 18:21:58 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">231923 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Profitability &amp; Customer Experience</title>
 <link>http://www.customerthink.com/blog/profitability_amp_customer_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/profitability_amp_customer_experience#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <pubDate>Mon, 08 Mar 2010 14:22:47 -0600</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>Social Media Law &amp; Law Enforcement</title>
 <link>http://www.customerthink.com/blog/social_media_law_amp_law_enforcement</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_law_amp_law_enforcement#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Sun, 28 Feb 2010 15:18:35 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">231416 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Internet Stats you gotta see</title>
 <link>http://www.customerthink.com/blog/internet_stats_you_gotta_see</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/internet_stats_you_gotta_see#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 26 Feb 2010 13:17:35 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">231375 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Are you open minded? Do the test:</title>
 <link>http://www.customerthink.com/blog/are_you_open_minded_do_the_test</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/are_you_open_minded_do_the_test#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 26 Feb 2010 05:18:08 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">231351 at http://www.customerthink.com</guid>
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<item>
 <title>A Social Media War Story</title>
 <link>http://www.customerthink.com/blog/a_social_media_war_story_0</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_social_media_war_story_0#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Tue, 23 Feb 2010 17:40:16 -0600</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>Partner Collaboration 2010</title>
 <link>http://www.customerthink.com/blog/partner_collaboration_2010</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/partner_collaboration_2010#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Wed, 17 Feb 2010 15:17:00 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">230918 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Principle Of Social Selling</title>
 <link>http://www.customerthink.com/blog/the_principle_of_social_selling</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_principle_of_social_selling#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Tue, 16 Feb 2010 15:18:58 -0600</pubDate>
 <dc:creator>axels</dc:creator>
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<item>
 <title>Your sales process is old and it sucks</title>
 <link>http://www.customerthink.com/blog/your_sales_process_is_old_and_it_sucks_0</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/your_sales_process_is_old_and_it_sucks_0#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Thu, 11 Feb 2010 11:25:51 -0600</pubDate>
 <dc:creator>axels</dc:creator>
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<item>
 <title>Social Media For Business – Take 2</title>
 <link>http://www.customerthink.com/blog/social_media_for_business_take_2</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_for_business_take_2#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 05 Feb 2010 20:17:22 -0600</pubDate>
 <dc:creator>axels</dc:creator>
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<item>
 <title>Resellers Getting Help With Social Media</title>
 <link>http://www.customerthink.com/news/resellers_getting_help_with_social_media</link>
 <description></description>
 <comments>http://www.customerthink.com/news/resellers_getting_help_with_social_media#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Mon, 01 Feb 2010 23:13:20 -0600</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>It’s Too Hard To Identify Expertise In Social Media</title>
 <link>http://www.customerthink.com/news/it_s_too_hard_to_identify_expertise_in_social_media</link>
 <description></description>
 <comments>http://www.customerthink.com/news/it_s_too_hard_to_identify_expertise_in_social_media#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Mon, 01 Feb 2010 23:07:51 -0600</pubDate>
 <dc:creator>axels</dc:creator>
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<item>
 <title>What leaders do with social media – February 3rd</title>
 <link>http://www.customerthink.com/blog/what_leaders_do_with_social_media_february_3rd</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_leaders_do_with_social_media_february_3rd#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Mon, 01 Feb 2010 23:02:00 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">229784 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Educational needs of Social Media</title>
 <link>http://www.customerthink.com/blog/educational_needs_of_social_media</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/educational_needs_of_social_media#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Mon, 01 Feb 2010 22:23:59 -0600</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>Sales Process 2010</title>
 <link>http://www.customerthink.com/blog/sales_process_2010</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/sales_process_2010#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/large_bu">Large Enterprise</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/medium_b">Midsize Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/fast_mov">Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/healthca">Healthcare Services</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/hospital">Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/manufact">Manufacturing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/printing">Printing and Publishing</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/pharmace">Pharmaceutical</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/telecomm">Telecommunications</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/utilitie">Utilities / Energy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/wholesal">Wholesale Distribution</category>
 <pubDate>Mon, 01 Feb 2010 21:11:24 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">229774 at http://www.customerthink.com</guid>
</item>
<item>
 <title>What are the skills of a CEM Leader?</title>
 <link>http://www.customerthink.com/blog/what_are_the_skills_of_a_cem_leader</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_are_the_skills_of_a_cem_leader#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <pubDate>Fri, 22 Jan 2010 14:51:08 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">229278 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Social Media ROI - why do you even care?</title>
 <link>http://www.customerthink.com/blog/social_media_roi_why_do_you_even_care</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_roi_why_do_you_even_care#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Thu, 21 Jan 2010 20:40:28 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">229254 at http://www.customerthink.com</guid>
</item>
<item>
 <title>5 things to consider with Social CRM</title>
 <link>http://www.customerthink.com/blog/5_things_to_consider_with_social_crm_0</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/5_things_to_consider_with_social_crm_0#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Tue, 12 Jan 2010 00:16:02 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">228704 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Social Media Academy 2010 - and a new site</title>
 <link>http://www.customerthink.com/blog/social_media_academy_2010_and_a_new_site</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_academy_2010_and_a_new_site#comments</comments>
 <pubDate>Wed, 30 Dec 2009 19:15:05 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">228168 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Business Week sold for $5 Million</title>
 <link>http://www.customerthink.com/blog/business_week_sold_for_5_million</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/business_week_sold_for_5_million#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/printing">Printing and Publishing</category>
 <pubDate>Fri, 18 Dec 2009 18:16:39 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">227903 at http://www.customerthink.com</guid>
</item>
<item>
 <title>DELL, success story or flop?</title>
 <link>http://www.customerthink.com/blog/dell_success_story_or_flop</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/dell_success_story_or_flop#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 18 Dec 2009 03:17:03 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">227879 at http://www.customerthink.com</guid>
</item>
<item>
 <title>10 +1 Trends and changes for the social web 2010</title>
 <link>http://www.customerthink.com/blog/10_1_trends_and_changes_for_the_social_web_2010</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/10_1_trends_and_changes_for_the_social_web_2010#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Sun, 13 Dec 2009 18:17:34 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">227656 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Education, Certification &amp;amp; Democratization Of Knowledge</title>
 <link>http://www.customerthink.com/blog/education_certification_amp_democratization_of_knowledge</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/education_certification_amp_democratization_of_knowledge#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Sun, 13 Dec 2009 00:16:04 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">227620 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Social CRM - a dead end?</title>
 <link>http://www.customerthink.com/blog/social_crm_a_dead_end</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_crm_a_dead_end#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 11 Dec 2009 12:17:11 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">227582 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Surveys, customers and Listening 2.0</title>
 <link>http://www.customerthink.com/blog/surveys_customers_and_listening_2_0</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/surveys_customers_and_listening_2_0#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/innovation">Innovation</category>
 <pubDate>Wed, 09 Dec 2009 17:16:23 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">227474 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Where to start in Social Media? A fresh look from a different angle</title>
 <link>http://www.customerthink.com/blog/where_to_start_in_social_media_a_fresh_look_from_a_different_angle</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/where_to_start_in_social_media_a_fresh_look_from_a_different_angle#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sat, 05 Dec 2009 14:15:09 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">227289 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Social Media Academy founder on SmibsTV</title>
 <link>http://www.customerthink.com/blog/social_media_academy_founder_on_smibstv</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_academy_founder_on_smibstv#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Wed, 02 Dec 2009 22:17:23 -0600</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>70% of Fortune 500 are engaged in Social Media</title>
 <link>http://www.customerthink.com/blog/70_percent_of_fortune_500_are_engaged_in_social_media</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/70_percent_of_fortune_500_are_engaged_in_social_media#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/large_bu">Large Enterprise</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Wed, 18 Nov 2009 18:19:42 -0600</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">226603 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Social Media Tools Week - A social media case in itself.</title>
 <link>http://www.customerthink.com/blog/social_media_tools_week_a_social_media_case_in_itself</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_tools_week_a_social_media_case_in_itself#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Thu, 12 Nov 2009 21:43:22 -0600</pubDate>
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<item>
 <title>What is &quot;social selling&quot;?</title>
 <link>http://www.customerthink.com/blog/what_is_social_selling</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_is_social_selling#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 23 Oct 2009 19:10:50 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">225212 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The End of Face to Face or Phone Introductions</title>
 <link>http://www.customerthink.com/blog/the_end_of_face_to_face_or_phone_introductions</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_end_of_face_to_face_or_phone_introductions#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 09 Oct 2009 01:52:24 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">224550 at http://www.customerthink.com</guid>
</item>
<item>
 <title>FTC helps to stop the new Blog &#039;BS&#039;</title>
 <link>http://www.customerthink.com/blog/ftc_helps_to_stop_the_new_blog_bs</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/ftc_helps_to_stop_the_new_blog_bs#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Wed, 07 Oct 2009 17:24:35 -0500</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>Tele Sales versus Social Sales - first performance comparison</title>
 <link>http://www.customerthink.com/blog/tele_sales_versus_social_sales_first_performance_comparison</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/tele_sales_versus_social_sales_first_performance_comparison#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Fri, 25 Sep 2009 05:38:23 -0500</pubDate>
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</item>
<item>
 <title>Why should anybody use Twitter?</title>
 <link>http://www.customerthink.com/blog/why_should_anybody_use_twitter</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/why_should_anybody_use_twitter#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <pubDate>Mon, 07 Sep 2009 17:24:36 -0500</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>Where are YOU in the social media molt process?</title>
 <link>http://www.customerthink.com/blog/where_are_you_in_the_social_media_molt_process</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/where_are_you_in_the_social_media_molt_process#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Fri, 07 Aug 2009 14:23:18 -0500</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>Social Media 2.0 - The Next Generation</title>
 <link>http://www.customerthink.com/blog/cross_functional_organization_model_and_strategy</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/cross_functional_organization_model_and_strategy#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Fri, 24 Jul 2009 18:10:56 -0500</pubDate>
 <dc:creator>axels</dc:creator>
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<item>
 <title>Social Media Ignorance - Case Study PayPal</title>
 <link>http://www.customerthink.com/blog/social_media_ignorance_case_study_paypal</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_ignorance_case_study_paypal#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <pubDate>Wed, 15 Jul 2009 17:36:26 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">220981 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Social Media Based Customer Experience Strategy</title>
 <link>http://www.customerthink.com/blog/social_media_based_customer_experience_strategy</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_based_customer_experience_strategy#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <pubDate>Mon, 06 Jul 2009 19:18:35 -0500</pubDate>
 <dc:creator>axels</dc:creator>
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</item>
<item>
 <title>Social Media? DO NOT Start in Marketing</title>
 <link>http://www.customerthink.com/blog/social_media_do_not_start_in_marketing</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_do_not_start_in_marketing#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 02 Jul 2009 20:09:07 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">220485 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Social Media Rock Star or Social Media Business Consultant?</title>
 <link>http://www.customerthink.com/blog/social_media_rock_star_or_social_media_business_consultant</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_rock_star_or_social_media_business_consultant#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Mon, 22 Jun 2009 12:56:00 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">219976 at http://www.customerthink.com</guid>
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<item>
 <title>The Oracle - Yahoo Deal</title>
 <link>http://www.customerthink.com/blog/the_oracle_yahoo_deal</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_oracle_yahoo_deal#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sat, 20 Jun 2009 17:36:44 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">219919 at http://www.customerthink.com</guid>
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<item>
 <title>Social Media Education For Managers</title>
 <link>http://www.customerthink.com/blog/social_media_education_for_managers</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_education_for_managers#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Wed, 10 Jun 2009 17:35:38 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">219485 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Do you already &quot;Bing&quot; or still &quot;Google&quot;</title>
 <link>http://www.customerthink.com/blog/do_you_already_bing_or_still_google</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/do_you_already_bing_or_still_google#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 02 Jun 2009 12:54:18 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">219189 at http://www.customerthink.com</guid>
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<item>
 <title>Back to Free Press - Zero Advertising Business Model</title>
 <link>http://www.customerthink.com/blog/back_to_free_press_zero_advertising_business_model</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/back_to_free_press_zero_advertising_business_model#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <pubDate>Fri, 22 May 2009 00:54:27 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">218680 at http://www.customerthink.com</guid>
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<item>
 <title>Social Media Education &amp; Certification - Yes or No?</title>
 <link>http://www.customerthink.com/blog/social_media_education_certification_yes_or_no</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_education_certification_yes_or_no#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 22 Apr 2009 22:01:02 -0500</pubDate>
 <dc:creator>axels</dc:creator>
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<item>
 <title>15 Questions to Ask a CEO Skeptical About Social Media</title>
 <link>http://www.customerthink.com/blog/you_don_t_know_what_you_don_t_know</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/you_don_t_know_what_you_don_t_know#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Fri, 17 Apr 2009 01:35:01 -0500</pubDate>
 <dc:creator>axels</dc:creator>
 <guid isPermaLink="false">217135 at http://www.customerthink.com</guid>
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<item>
 <title>How 10 people can create a buzz in 48 hours that changed Google search results -- the Mindshare Report</title>
 <link>http://www.customerthink.com/blog/how_10_people_can_create_a_buzz_in_48_hours_that_changed_google_search_results_the_mindshare_re</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_10_people_can_create_a_buzz_in_48_hours_that_changed_google_search_results_the_mindshare_re#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <pubDate>Thu, 09 Apr 2009 01:39:18 -0500</pubDate>
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