All posts by mbinns
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| The Future of CE: Post Purchase Experience Creation | Blog | 2009-02-23 | 4,612 | 5 | Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Customer Strategy, Chief Customer Officer, Innovation |
| Find Your Optimal Market Position Before Measuring Your Customer Experience | Blog | 2009-02-07 | 3,030 | 1 | Leadership, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Process, Customer Strategy, Chief Customer Officer |
| Need Leads? Why Not Put Your Customers to Work for You? | Blog | 2009-01-25 | 1,670 | 0 | Large Enterprise, Sales Performance, Digital Marketing, Midsize Business, Customer Experience, Voice of Customer, Customer Loyalty, Small Business, Customer Process, Customer Strategy |
| The Obamaxperience Model – How to Manufacture Your Own Bailout | Blog | 2009-01-21 | 2,141 | 0 | Large Enterprise, Leadership, Digital Marketing, Midsize Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Small Business |
| Why did Nortel go Bankrupt? Hint: Customer Experience | Blog | 2009-01-14 | 6,173 | 2 | Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Midsize Business, Computers / Technology, Contact Center, Customer Experience, Enterprise Technology, Voice of Customer, Customer Loyalty, Performance Management, Small Business, Chief Information Officer, Telecommunications |
| Buy Your Next Suit at Holt Renfrew | Blog | 2009-01-13 | 2,909 | 0 | Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Midsize Business, Customer Experience, Voice of Customer, Small Business, Retail Sales |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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