<?xml version="1.0" encoding="utf-8"?>
<rss version="2.0" xml:base="http://www.customerthink.com" xmlns:dc="http://purl.org/dc/elements/1.1/">
<channel>
 <title>All content posted by JPicoult</title>
 <link>http://www.customerthink.com/user_content/135269</link>
 <description>All Content for a User</description>
 <language>en</language>
<item>
 <title>Life Insurance Industry Wins The Battle, But Loses The War</title>
 <link>http://www.customerthink.com/blog/life_insurance_industry_wins_the_battle_but_loses_the_war</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/life_insurance_industry_wins_the_battle_but_loses_the_war#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <pubDate>Fri, 26 Feb 2010 11:23:03 -0600</pubDate>
 <dc:creator>JPicoult</dc:creator>
 <guid isPermaLink="false">231370 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Yes, Virginia, There Is A Return On Customer Experience Investments</title>
 <link>http://www.customerthink.com/article/return_on_customer_experience_investments</link>
 <description></description>
 <comments>http://www.customerthink.com/article/return_on_customer_experience_investments#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <pubDate>Sat, 06 Feb 2010 23:25:28 -0600</pubDate>
 <dc:creator>JPicoult</dc:creator>
 <guid isPermaLink="false">230087 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Google soars and Google stumbles</title>
 <link>http://www.customerthink.com/blog/google_soars_and_google_stumbles</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/google_soars_and_google_stumbles#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <pubDate>Mon, 01 Feb 2010 12:15:14 -0600</pubDate>
 <dc:creator>JPicoult</dc:creator>
 <guid isPermaLink="false">229732 at http://www.customerthink.com</guid>
</item>
<item>
 <title>It’s New Year’s…  Can You Resolve Your Way To A Great Customer Experience?</title>
 <link>http://www.customerthink.com/blog/it_s_new_year_s_can_you_resolve_your_way_to_a_great_customer_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/it_s_new_year_s_can_you_resolve_your_way_to_a_great_customer_experience#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <pubDate>Tue, 12 Jan 2010 17:18:43 -0600</pubDate>
 <dc:creator>JPicoult</dc:creator>
 <guid isPermaLink="false">228771 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How To Keep Your Organization Focused On Its — Oooh, Look At Those Kittens!</title>
 <link>http://www.customerthink.com/blog/how_to_keep_your_organization_focused_on_its_oooh_look_at_those_kittens</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_to_keep_your_organization_focused_on_its_oooh_look_at_those_kittens#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Tue, 29 Dec 2009 17:16:06 -0600</pubDate>
 <dc:creator>JPicoult</dc:creator>
 <guid isPermaLink="false">228131 at http://www.customerthink.com</guid>
</item>
<item>
 <title>What Drives GM Customers Away (Other Than Their Cars?)</title>
 <link>http://www.customerthink.com/blog/what_drives_gm_customers_away_other_than_their_cars</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_drives_gm_customers_away_other_than_their_cars#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Thu, 10 Dec 2009 00:15:31 -0600</pubDate>
 <dc:creator>JPicoult</dc:creator>
 <guid isPermaLink="false">227484 at http://www.customerthink.com</guid>
</item>
<item>
 <title>A healthcare EOB that’s an “Exaggeration of Benefits.”</title>
 <link>http://www.customerthink.com/blog/a_healthcare_eob_that_s_an_exaggeration_of_benefits</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_healthcare_eob_that_s_an_exaggeration_of_benefits#comments</comments>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 25 Nov 2009 02:11:15 -0600</pubDate>
 <dc:creator>JPicoult</dc:creator>
 <guid isPermaLink="false">226899 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Smart Choices; Bad Judgments.</title>
 <link>http://www.customerthink.com/blog/smart_choices_bad_judgments</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/smart_choices_bad_judgments#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/fast_mov">Fast-Moving Consumer Goods</category>
 <pubDate>Sat, 14 Nov 2009 18:07:47 -0600</pubDate>
 <dc:creator>JPicoult</dc:creator>
 <guid isPermaLink="false">226253 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is the &quot;Experience Economy&quot; Contracting Towards Irrelevance?</title>
 <link>http://www.customerthink.com/article/experience_economy_relevance_in_recession</link>
 <description></description>
 <comments>http://www.customerthink.com/article/experience_economy_relevance_in_recession#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 16 Jan 2009 12:00:00 -0600</pubDate>
 <dc:creator>JPicoult</dc:creator>
 <guid isPermaLink="false">207914 at http://www.customerthink.com</guid>
</item>
</channel>
</rss>
