|
The creative process is complex, that’s why innovation is so hard. |
Blog |
2012-02-06 |
389 |
Innovation |
|
Marketing and Innovation Blogs to Follow in 2012 |
Blog |
2012-02-01 |
509 |
Digital Marketing, Innovation |
|
Innovating with the “jobs to be done” framework |
Blog |
2012-01-30 |
364 |
Customer Process, Innovation |
|
Virtual Assistants in a "hologram": A revolution for services? |
Blog |
2011-12-08 |
271 |
Service and Support, Customer Experience |
|
Trendwatching reports on the 12 Crucial Consumer Trends for 2012 |
Blog |
2011-12-07 |
727 |
Customer Experience, Chief Customer Officer |
|
The upside of the financial crisis: The emergence of banking innovations |
Blog |
2011-12-02 |
442 |
Customer Experience, Financial Services, Innovation |
|
Delivering Happiness: One Private Jet at a time |
Blog |
2011-12-01 |
467 |
Customer Experience, Innovation |
|
Latest Innovations for Tracking Retail Shoppers |
Blog |
2011-11-28 |
540 |
Customer Analytics, Customer Experience, Retail Sales |
|
Square is reinventing mobile payments, could it make NFC-enabled smartphones obsolete? |
Blog |
2011-11-24 |
464 |
Customer Experience, Enterprise Technology |
|
Can Futuristic Concept Designs be Counterproductive? |
Blog |
2011-11-17 |
420 |
Customer Experience |
|
Customer Journeys: An Introduction |
Blog |
2011-11-13 |
614 |
Customer Experience |
|
Service Recovery: A Best-Practice has become State-of-the-Art |
Blog |
2011-10-19 |
664 |
Service and Support, Customer Experience, Customer Loyalty |
|
How Google and Facebook might lose their edge by selling out their users |
Blog |
2011-10-09 |
830 |
Social Business |
|
How Organizational Silos created an User Experience Deadlock at Microsoft |
Blog |
2011-08-17 |
1,078 |
Customer Experience |
|
Better Customer Service, Lower Costs: Five Opportunities to Make it Happen |
Blog |
2011-08-11 |
720 |
Service and Support |
|
Celebrating Customer Experience: Apple Retail 10th Anniversary Poster |
Blog |
2011-06-09 |
786 |
Customer Experience |
|
Share-Engage-Connect: Impressions from the 3rd Customer Experience Forum in Berne, Switzerland |
Blog |
2010-12-21 |
2,466 |
Customer Experience, Voice of Customer |
|
If the "paradox of choice" is a myth, which “breakthrough ideas” can you trust? |
Blog |
2010-12-07 |
1,040 |
Customer Experience |
|
Hipmunk: A customer experience driven innovation of online flight booking |
Blog |
2010-10-27 |
2,808 |
Customer Experience |
|
Three Patterns to Manage Customer Experience in an Organization |
Blog |
2010-10-20 |
1,860 |
Customer Experience |
|
Increase Customer Engagement by Leveraging Secret Tricks used in Addictive Computer Games |
Blog |
2010-10-06 |
1,067 |
Customer Experience |
|
Practical ideas for running innovation teams in mature organizations |
Blog |
2010-09-09 |
1,238 |
Innovation |
|
Why Nokia does not need a "Finnish Steve Jobs" to lead the turnaround |
Blog |
2010-07-25 |
842 |
Leadership |
|
Idea, Timing & Execution: Lessons Learned from Successfully Launching a Groupon Clone in Switzerland |
Blog |
2010-07-05 |
2,058 |
Sales Performance, Customer Experience |
|
Windows 8 plans leaked and why it doesn’t really matter for Microsoft |
Blog |
2010-06-29 |
902 |
Customer Experience |
|
Facebook Zero: a business model revolution that could dramatically change the mobile industry |
Blog |
2010-05-20 |
1,093 |
Social Business |
|
Discover ideas for iPad Applications with Customer Co-Design |
Blog |
2010-04-23 |
1,419 |
Customer Experience, Innovation |
|
Leadership for innovation requires a certain leadership style – Do you have what it takes? |
Blog |
2010-04-15 |
1,660 |
Leadership, Innovation |
|
Understanding Facebook, the FarmVille phenomenon and the future of social gaming |
Blog |
2010-02-24 |
1,464 |
Social Business |
|
The Relationship between Design Thinking and Innovation |
Blog |
2010-01-18 |
1,373 |
Innovation |
|
Customer Experience Labs: Reflections on 2009 and an outlook on 2010 |
Blog |
2010-01-07 |
1,649 |
Customer Experience, Innovation |
|
The Struggle between Short-Term Profits and Remarkable Customer Experiences |
Blog |
2009-12-09 |
2,181 |
Leadership, Customer Experience |
|
User Experience Practices of YouTube, Nokia, Microsoft and Apple |
Blog |
2009-11-13 |
2,232 |
Digital Marketing, Customer Experience |
|
The One Thing You Need to Know About Creating a Remarkable Retail Shopping Experience |
Blog |
2009-03-05 |
3,243 |
Digital Marketing, Customer Experience, Customer Process, Retail Sales |
|
Do you want to create a cult brand? Then focus on your tribe and not on your products! |
Blog |
2009-03-03 |
2,763 |
Digital Marketing, Customer Experience, Customer Loyalty, Customer Process, Customer Strategy |
|
The Role of Design in an Economic Downturn |
Blog |
2009-01-29 |
2,431 |
Digital Marketing, Customer Experience, Customer Loyalty, Customer Process, Customer Strategy, Chief Customer Officer |
|
Patients Who Watch Medical TV Shows Are Less Satisfied With Their Hospital Experiences |
Blog |
2008-12-15 |
2,449 |
Service and Support, Digital Marketing, Customer Experience, Customer Strategy, Healthcare Services, Chief Customer Officer |
|
Satisfied Customers Do, Indeed, Increase Shareholder Value |
Blog |
2008-10-15 |
2,960 |
Sales Performance, Digital Marketing, Customer Loyalty, Performance Management, Performance Metrics, Chief Customer Officer |
|
What's the Right Equation for Customer Focus? Use Your Leading Indicators of Customer Health |
Blog |
2008-10-13 |
2,741 |
Sales Performance, Digital Marketing, Customer Loyalty, Performance Management, Customer Strategy, Performance Metrics, Chief Customer Officer |
|
The Service Recovery Paradox: Increased Loyalty Through Effective Service Recovery |
Blog |
2008-08-20 |
7,409 |
Service and Support, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer |
|
Customer Experience Design: The Ritz-Carlton Philosophy Versus IKEA Philosophy |
Blog |
2008-08-13 |
9,387 |
Service and Support, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Hospitality / Entertainment, Retail Sales |
