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 <title>All content posted by mboysen</title>
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 <description>All Content for a User</description>
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<item>
 <title>Is Social CRM The Key To Innovation?</title>
 <link>http://www.customerthink.com/blog/is_social_crm_the_key_to_innovation</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/is_social_crm_the_key_to_innovation#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/innovation">Innovation</category>
 <pubDate>Thu, 11 Mar 2010 14:21:33 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
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</item>
<item>
 <title>The Search For SCRM Accidental Community 2.0</title>
 <link>http://www.customerthink.com/blog/the_search_for_scrm_accidental_community_2_0</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_search_for_scrm_accidental_community_2_0#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Tue, 09 Mar 2010 10:21:49 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
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<item>
 <title>Social CRM: The Center of Your CRM Strategy – Or A Complete Strategy Itself?</title>
 <link>http://www.customerthink.com/blog/social_crm_the_center_of_your_crm_strategy_or_a_complete_strategy_itself</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_crm_the_center_of_your_crm_strategy_or_a_complete_strategy_itself#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Sun, 07 Mar 2010 11:17:01 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">231763 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Social CRM: The Social Media Plugin To Make Businesses Customer-Centric</title>
 <link>http://www.customerthink.com/blog/social_crm_the_social_media_plugin_to_make_businesses_customer_centric</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_crm_the_social_media_plugin_to_make_businesses_customer_centric#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 05 Mar 2010 11:18:58 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">231719 at http://www.customerthink.com</guid>
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<item>
 <title>Two Social CRM Confusions You Can Live Without</title>
 <link>http://www.customerthink.com/blog/two_social_crm_confusions_you_can_live_without</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/two_social_crm_confusions_you_can_live_without#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Thu, 18 Feb 2010 14:19:17 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
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<item>
 <title>Your Secret Is Out – And Now the “Get Customer-Centric Quick” Industry Is Here</title>
 <link>http://www.customerthink.com/blog/your_secret_is_out_and_now_the_get_customer_centric_quick_industry_is_here</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/your_secret_is_out_and_now_the_get_customer_centric_quick_industry_is_here#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Sun, 14 Feb 2010 15:18:06 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">230696 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is Your CRM Vendor Social?</title>
 <link>http://www.customerthink.com/blog/is_your_crm_vendor_social</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/is_your_crm_vendor_social#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/categories/innovation">Innovation</category>
 <pubDate>Tue, 02 Feb 2010 16:15:05 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">229856 at http://www.customerthink.com</guid>
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<item>
 <title>What’s With The Complicated Social CRM Maturity Models?</title>
 <link>http://www.customerthink.com/blog/what_s_with_the_complicated_social_crm_maturity_models</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_s_with_the_complicated_social_crm_maturity_models#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 29 Jan 2010 14:16:51 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">229611 at http://www.customerthink.com</guid>
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<item>
 <title>What Will Social Relationship Marketing Look Like?</title>
 <link>http://www.customerthink.com/blog/what_will_social_relationship_marketing_look_like</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_will_social_relationship_marketing_look_like#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Mon, 18 Jan 2010 08:18:46 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">229062 at http://www.customerthink.com</guid>
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<item>
 <title>The ROI of CRM (and Social CRM)</title>
 <link>http://www.customerthink.com/blog/roi_of_crm_and_social_crm</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/roi_of_crm_and_social_crm#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <pubDate>Sun, 10 Jan 2010 10:15:30 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">228631 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Answer to &quot;Where Are the Social CRM Opportunities&quot; is 42</title>
 <link>http://www.customerthink.com/blog/the_answer_to_where_are_the_social_crm_opportunities_is_42</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_answer_to_where_are_the_social_crm_opportunities_is_42#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Tue, 15 Dec 2009 19:16:24 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">227769 at http://www.customerthink.com</guid>
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<item>
 <title>The Social Components of CRM Part III</title>
 <link>http://www.customerthink.com/node/227699</link>
 <description></description>
 <comments>http://www.customerthink.com/node/227699#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Mon, 14 Dec 2009 12:16:53 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">227699 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Comcast&#039;s Inside-Out Business Process Means A Poor Customer Experience</title>
 <link>http://www.customerthink.com/blog/comcasts_inside_out_business_process_means_a_poor_customer_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/comcasts_inside_out_business_process_means_a_poor_customer_experience#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <pubDate>Sun, 06 Dec 2009 11:16:33 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">227314 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Social Components of CRM And Their Impact on How Customers Will Do  Business - Part II</title>
 <link>http://www.customerthink.com/blog/the_social_components_of_crm_and_their_impact_on_how_customers_will_do_business_part_ii</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_social_components_of_crm_and_their_impact_on_how_customers_will_do_business_part_ii#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 10 Nov 2009 01:21:38 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">225925 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Social Components of CRM And Their Impact on How Customers Will Do  Business - Part I</title>
 <link>http://www.customerthink.com/blog/the_social_components_of_crm_and_their_impact_on_how_customers_will_do_business_part_i</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_social_components_of_crm_and_their_impact_on_how_customers_will_do_business_part_i#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Sun, 08 Nov 2009 18:21:42 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">225855 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Small Business CRM - What&#039;s the Problem?</title>
 <link>http://www.customerthink.com/blog/small_business_crm_whats_the_problem</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/small_business_crm_whats_the_problem#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/medium_b">Midsize Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Fri, 06 Nov 2009 01:22:17 -0600</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">225779 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Effective Social CRM</title>
 <link>http://www.customerthink.com/blog/effective_social_crm</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/effective_social_crm#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Thu, 29 Oct 2009 01:02:24 -0500</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">225394 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Are CRM Consultants Leaving Value on the Table?</title>
 <link>http://www.customerthink.com/blog/are_crm_consultants_leaving_value_on_the_table</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/are_crm_consultants_leaving_value_on_the_table#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Wed, 07 Oct 2009 02:45:24 -0500</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">224423 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Face of Social CRM Consulting?</title>
 <link>http://www.customerthink.com/blog/the_face_of_social_crm_consulting</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_face_of_social_crm_consulting#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Thu, 24 Sep 2009 00:07:53 -0500</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">223671 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Social Employee and CRM Incentive Plans</title>
 <link>http://www.customerthink.com/blog/the_social_employee_and_crm_incentive_plans</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_social_employee_and_crm_incentive_plans#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Wed, 16 Sep 2009 13:43:43 -0500</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">223333 at http://www.customerthink.com</guid>
</item>
<item>
 <title>A Few Question That I Would Ask SRCM Paradigm Supporters</title>
 <link>http://www.customerthink.com/blog/a_few_question_that_i_would_ask_srcm_paradigm_supporters</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_few_question_that_i_would_ask_srcm_paradigm_supporters#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Fri, 11 Sep 2009 16:20:51 -0500</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">223104 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Social CRM Channel, Or A New Paradigm?</title>
 <link>http://www.customerthink.com/blog/the_social_crm_channel_or_a_new_paradigm</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_social_crm_channel_or_a_new_paradigm#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 10 Sep 2009 00:13:43 -0500</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">222948 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Collaborative CRM, Business and Politics</title>
 <link>http://www.customerthink.com/blog/collaborative_crm_business_and_politics</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/collaborative_crm_business_and_politics#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <pubDate>Tue, 05 May 2009 08:44:43 -0500</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">217965 at http://www.customerthink.com</guid>
</item>
<item>
 <title>I&#039;m Just About Twittered Out</title>
 <link>http://www.customerthink.com/blog/im_just_about_twittered_out</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/im_just_about_twittered_out#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <pubDate>Mon, 27 Apr 2009 08:46:40 -0500</pubDate>
 <dc:creator>mboysen</dc:creator>
 <guid isPermaLink="false">217596 at http://www.customerthink.com</guid>
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