All posts by cindyk
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Good Service Worth 9.7% Price Premium... And Far More | Blog | 2010-04-12 | 1,025 | 0 | Service and Support, Customer Experience |
| Surprises... Not the Good Kind | Blog | 2010-04-09 | 650 | 0 | Customer Experience |
| Good Customer Service Doesn't Require a Marathon Effort | Blog | 2010-04-07 | 977 | 0 | Service and Support |
| Survey: Customer Service from the Call Center Agent Perspective | Blog | 2010-03-31 | 1,279 | 0 | Service and Support, Contact Center |
| My 14-Year-Old-Son, Bad Pizza and Social Capital | Blog | 2010-03-29 | 1,043 | 0 | Service and Support, Social Business |
| Customer Service Effectiveness or Efficiency... which is more important? | Blog | 2010-03-04 | 3,283 | 2 | Service and Support, Contact Center, Customer Experience |
| Jacada Signs Material Services Agreement with Large German Telecommunications Provider | News | 2009-03-05 | 914 | 0 | Leadership, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| Jacada Signs Material Contract With Kabel Deutschland GmbH | News | 2008-09-25 | 1,542 | 0 | Contact Center, Customer Experience, Chief Information Officer, Hospitality / Entertainment, Technology Implementation, Telecommunications |
| Jacada Announces General Availability of Jacada® WorkSpace 5.0 | News | 2008-09-23 | 1,032 | 0 | Contact Center, Chief Information Officer, Technology Implementation |
| Jacada Signs Material Contract With New Telecommunications Customer in North America | News | 2008-08-05 | 1,240 | 0 | Contact Center, Chief Information Officer, Technology Implementation, Telecommunications |
| Jacada Announces Details of Second Material Agreement With O2 UK | News | 2008-07-28 | 1,338 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Chief Information Officer, Technology Implementation, Telecommunications |
| Jacada Signs Material Contract With Global Retailer | News | 2008-07-16 | 1,484 | 0 | Service and Support, Contact Center, Customer Experience, Customer Loyalty, Chief Information Officer, Technology Implementation, Retail Sales |
| Jacada Signs Material Agreement With Nationwide Insurance | News | 2008-07-08 | 1,316 | 0 | Contact Center, Customer Experience, Financial Services, Chief Information Officer, Technology Implementation |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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