All posts by CraigElias

Title Type Datesort icon Views Comments Categories
Smarketing Strategy #5 & Sales 2.0 Blog 2011-10-11 206 0 Sales Performance
Smarketing, Sales 2.0, & Golden Sales Strategies Blog 2011-10-09 828 0 Sales Performance
Shift Selling, Inc. Company Profile 2008-07-01 1,107 0
Close More Sales by "Seeing" Differently Blog 2008-07-01 2,447 7 Sales Performance, Customer Analytics, Performance Management, Customer Strategy, Performance Metrics
Trigger Events and Selective Perception Blog 2008-07-01 4,548 0 Advertising / Media / Public Relations, Large Enterprise, Agriculture / Construction, Leadership, Sales Performance, Service and Support, Broadcast / Communications, Digital Marketing, Midsize Business, Business / Legal Services, Computers / Technology, Education, Small Business, Fast-Moving Consumer Goods, Customer Strategy, Financial Services, Government / Public Sector, Healthcare Services, Chief Customer Officer, Chief Information Officer, Hospitality / Entertainment, Manufacturing, Non-Profit / Associations, Printing and Publishing, Pharmaceutical, Retail Sales, Telecommunications, Transportation / Travel / Leisure, Utilities / Energy, Wholesale Distribution
What's the BIG Deal About "Trigger Events"? Blog 2008-07-01 1,889 1 Sales Performance, Service and Support, Digital Marketing, Customer Analytics, Performance Management, Customer Strategy, Performance Metrics, Chief Customer Officer

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.

Syndicate content