All posts by Objective

Title Type Datesort icon Views Comments Categories
About Bank Deposit Services and Value TO Customers Blog 2010-03-20 1,724 0 Customer Analytics
Customer value and management strategy Blog 2010-01-02 1,772 0 Customer Analytics
The illogical logic of credit card rates Blog 2009-12-15 1,169 0 Financial Services
Current value, historical value, present value, lifetime value.... Blog 2009-12-15 2,004 0 Customer Analytics
Unprofitable Customers: Naughty or Nice ? Blog 2009-12-15 1,359 0 Customer Analytics
Objective Business Services Inc. Company Profile 2008-10-11 979 0
Banking analytics survey October 2008 Research Report 2008-10-11 8,401 0 Sales Performance, Digital Marketing, Customer Analytics, Customer Loyalty, Performance Management, Financial Services, Performance Metrics, Chief Customer Officer, Chief Information Officer, Customer Information Architecture, Technology Implementation
FlowTracker Analytics Inc. Company Profile 2008-10-11 3,217 0
Using Automation To Create Corporate "Memory" of Your Customer Relationships Forum Topic 2007-07-02 3,110 0

MarketPlace

Drive customer loyalty, empower support teams, and reduce costs. Get social.

[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).

Global Customer Experience Management (CEM) Certification Program

[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

10 Steps to a Single Customer View

Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.

Syndicate content