All posts by brianvellmure

Title	Type	Date	Views	Comments	Categories
Connections, Channels, and Collaboration: New Imperatives for Today’s CIO	Blog	2012-05-17	248	0	Social Business, Contact Center, Enterprise Technology
A Heroic Story – and a Powerful Social Business Metaphor	Blog	2012-05-15	557	0	Social Business
Toothpaste, toilet paper, white matter, and jam: Clues for better decision making	Blog	2012-04-17	825	0	Customer Analytics
Exploring new frontiers of real time customer feedback	Blog	2012-04-13	1,240	0	Customer Analytics, Voice of Customer
Optimizing the Full Spectrum of Customer Interactions	Blog	2012-04-05	900	1	Social Business, Customer Experience
When all of us have “Terminator Like” powers	Blog	2012-04-05	406	0	Innovation
Your organization 8 years from now	Blog	2012-03-31	758	0	Leadership, Employee Engagement
Divergence at Convergence? Is it a Resurgence?	Blog	2012-03-24	461	0	Enterprise Technology
Movements, Mashups, and Metamorphosis: The Rewiring of Institutions	Blog	2012-03-08	325	0	Leadership
The Digitization of Human Interactions: From Long Tail to Mass Disruption	Blog	2012-02-14	1,179	0	Digital Marketing, Customer Analytics
Trust: It matters (more than you think)	Blog	2012-01-25	646	0	Leadership, Customer Loyalty
Six Things Customers Want	Blog	2012-01-18	994	0	Social Business, Customer Experience, Customer Loyalty
Customer Relationship Innovation for the Emergent Social Business	Blog	2011-12-05	1,371	0	Social Business
Blog World LA: The State of the Blogosphere & the New Media Wisdom Void (#BWELA)	Blog	2011-11-08	609	0	Social Business
In search of: A meaningful measure of Influence	Blog	2011-11-03	924	0	Social Business
In an era of crisis & revolution, is your company the next target?	Blog	2011-09-07	753	0	Customer Experience, Enterprise Technology
Empowering Human Movements: 7 Observations about the State of Social Business	Blog	2011-06-24	1,875	0	Social Business
Networks, Signals, Reputation and Delight	Blog	2011-04-20	1,360	0	Digital Marketing, Social Business
Who and what the world trusts	Blog	2011-01-27	1,597	0	Social Business, Customer Experience, Customer Loyalty
Exploring the future of computing: The Hybrid Model	Blog	2011-01-06	1,525	1	Enterprise Technology
It’s a 2.0 World – Part One: A recap of the Sales 2.0 conference	Blog	2010-11-16	1,530	0	Sales Performance
Kickstarting your Social CRM Initiative: 5 Fundamentals and 5 Immediate Opportunities to capitalize on	Blog	2010-10-07	2,609	1	Social Business
The Evolution of Customer Acquistion at CRM Evolution #CRMe10	Blog	2010-08-12	1,732	0	Digital Marketing
Social Business: May I try and simplify this?	Blog	2010-07-14	1,195	0	Social Business
The Ultimate Social CRM Resource Guide – 1st Edition	Blog	2010-06-30	1,623	0	Social Business
In pursuit of True Relationship Value	Blog	2010-06-22	2,136	2	Service and Support, Digital Marketing
The changing face of marketing: This week’s examples from a marketing automation vendor	Blog	2010-06-17	2,498	0	Digital Marketing
Circles: The Real Driver behind Social Business	Blog	2010-05-28	1,587	0	Social Business
Three New Required Roles for your company: (#3) Media Mogul	Blog	2010-04-29	1,396	0	Social Business, Employee Engagement
March Madness: Timeless Business Lessons from the Greatest Coach of All Time	Blog	2010-04-02	1,000	0	Leadership
Three New Required Roles for your company: (#2) Social Anthropologist	Blog	2010-03-09	1,227	2	Social Business
The 5 Stages of Customer Acquisition for the Social Business (Part 2)	Blog	2010-02-12	2,023	0	Digital Marketing, Social Business
The State of Social CRM: 6 Takeaways from #SCRMSummit	Blog	2010-02-12	1,585	0	Social Business
Three New Required Roles for your company (#1): CIA Operative	Blog	2010-01-26	1,453	0	Social Business, Customer Analytics
The New (Social) Customer Advocate	Blog	2010-01-02	1,940	0	Social Business
My contribution to the #MonTwit experiment: What I’ve discovered about Twitter	Blog	2009-12-30	1,398	0	Social Business
The 5 Stages of Customer Acquisition for the Social Business (Part 3)	Blog	2009-12-30	3,175	0	Digital Marketing, Social Business

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.