All posts by john_todor

Title Type Datesort icon Views Comments Categories
Business Acumen in Short Supply but Greater Demand Blog 2011-08-31 605 0 Leadership, Social Business
Seizing Advantage: How Tacit Assumptions Rob Traditionalists and Innovators Blog 2011-08-18 736 0 Leadership, Social Business
Customer Experience--a Roadmap to Next Practices News 2011-08-17 261 0 Leadership, Customer Experience, Customer Strategy, Chief Customer Officer, Innovation
Mental Nimbleness for Executives and How to Enhance It Blog 2011-07-08 2,355 2 Large Enterprise, Leadership, Midsize Business, Social Business, Small Business, Customer Strategy, Innovation
Dealing with Increasing Business Complexity Blog 2011-03-08 1,086 0 Leadership, Social Business, Employee Engagement, Innovation
MindShift Innovation Builds the Leadership Capacity for Business Innovation: Tackles Marketplace Volatility and Complexity News 2011-03-07 440 0 Leadership, Social Business, Customer Experience, Enterprise Technology, Employee Engagement, Innovation
Why are Clever Executives Failing? Blog 2011-03-03 950 0 Leadership, Social Business, Customer Strategy, Employee Engagement, Innovation
Distrust in Rising and it is Costing Your Company Money Blog 2011-02-17 549 0 Leadership
Time isn't Money Anymore. Time is more Important than Money Blog 2010-08-18 2,262 2 Sales Performance
Follow-up Thoughts from Social Business Executive Summit: Session One Blog 2010-05-26 2,883 4 Leadership, Social Business
IBM Study: Companies Can't Handle Growing Complexity - Here's How! Blog 2010-05-20 1,721 0 Social Business
Brands versus the Customer Experience Blog 2010-04-29 1,689 0 Customer Experience
Customer Experience Lessons from the Boonville Hotel Blog 2010-04-01 1,975 0 Customer Experience
The Social Dynamics of Business IBM Style Blog 2010-02-05 2,065 0 Social Business
The New Normal of Business: Social Media, Change and Your Career Blog 2010-02-04 2,099 0 Digital Marketing, Social Business
Social Business, Google-China and Thomas Friedman Blog 2010-01-25 2,573 2 Leadership, Digital Marketing, Social Business
What Type of Innovation Fits Your Company? Blog 2009-12-08 2,987 0 Leadership, Social Business, Customer Analytics, Customer Experience, Innovation
New Alliance Helps Companies Seize New Opportunities in Today's Economy News 2009-11-19 1,516 0 Leadership, Service and Support, Social Business, Customer Experience, Customer Process, Customer Strategy, Chief Customer Officer, Employee Engagement
How to Adapt and Thrive in the New Normal for Business Article 2009-10-29 8,225 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Chief Customer Officer, Chief Information Officer
Social Media won't Save Dell Blog 2009-10-27 2,725 3 Leadership, Social Business, Customer Experience, Customer Strategy, Chief Customer Officer
Customer Buying Patterns have Changed. What's Your Plan? Blog 2009-09-29 4,317 2 Leadership, Digital Marketing, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer
People will Consume Less but Aim to Consume Better Blog 2009-09-21 3,081 2 Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer
New Course from the Social Media Academy on Building Customer Relationships News 2009-09-10 1,029 0 Digital Marketing, Social Business, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer
Building Customer Relationships is a Journey: Does Your Social Media Plan include a Map? Blog 2009-09-09 3,463 2 Digital Marketing, Social Business, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer
What Kind of Online Customer Engagement Leads to Sales? Blog 2009-09-08 2,658 0 Social Business, Customer Experience, Customer Strategy
Who Will Miss Car Dealers? Not Customers! Blog 2009-05-15 4,861 31 Leadership, Sales Performance, Social Business, Customer Experience, Customer Loyalty, Chief Customer Officer
Human-Centered Design Blog 2009-05-07 1,807 4 Digital Marketing, Customer Experience, Customer Strategy
10 Resources That Might Keep Twitter Quitters Engaged Blog 2009-05-05 2,796 1 Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer, Chief Information Officer
Zappos Want to Make You Happy! Here's How! Blog 2009-05-04 2,051 0 Digital Marketing, Social Business, Customer Experience, Chief Customer Officer
Making a Living as a Blogger Blog 2009-04-21 1,566 0 Sales Performance, Digital Marketing, Social Business, Voice of Customer
Why Businesspeople Use Twitter: Tales From the Trenches Article 2009-04-17 8,428 18 Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Chief Customer Officer
Yelp.com Bends to Media Pressure Blog 2009-04-15 1,611 0 Social Business, Customer Experience, Voice of Customer
Social Media, Earned Media and Paid Media Blog 2009-04-14 2,960 0 Digital Marketing, Social Business, Customer Experience
Should Entrepreneurs Twitter -- No says USA Today Blog 2009-04-06 1,846 5 Social Business, Customer Experience, Chief Information Officer
Failing at Social Media - Now We Are Getting Somewhere Blog 2009-04-02 2,710 0 Digital Marketing, Social Business, Customer Experience
Can You Trust Peer Reviews? Blog 2009-03-20 2,263 3 Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Information Officer
Top 5 Lies That Marketing Tells Sales Blog 2009-02-21 2,904 11 Sales Performance, Digital Marketing, Social Business
Stressed Out Employees Can Ruin Your Business Blog 2009-02-20 3,105 0 Leadership, Customer Experience, Chief Customer Officer
A Customer Experience Focus in the Recession Pays Off Blog 2009-02-19 1,997 3 Leadership, Customer Experience, Chief Customer Officer
Customer Experience, Emotions and the Recession Blog 2009-02-10 4,409 10 Customer Experience, Chief Customer Officer
Challenges and Opportunities of Social Media in Business Blog 2009-02-05 2,002 0 Leadership, Social Business, Customer Experience
The Science and Politics of Making Social Networks Work Blog 2009-02-02 1,714 0 Leadership, Social Business, Chief Customer Officer
The Recessionary Mindset for Businesses and Employees Blog 2009-01-13 1,572 2 Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Small Business
John I. Todor, Ph.D. joins the Social Media Academy Advisory Board News 2009-01-08 1,359 0 Leadership, Social Business
New Book Shows Businesspeople Practical Ways to Use Social Media News 2008-12-12 1,340 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business
Customer Futures Releases Free Report on Customer Experience in the Recession News 2008-12-04 1,489 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer
Staples Inc: Customers Cutting Back. Profits Down. What to Do? Blog 2008-12-02 1,738 0 Leadership, Sales Performance, Digital Marketing, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer
The Paradox of Excellence: Advice for a Down Economy Blog 2008-11-29 2,820 0 Leadership, Digital Marketing, Customer Analytics, Customer Experience, Customer Loyalty, Chief Customer Officer
Why Circuit City Is Bankrupt and Best Buy Thrives Blog 2008-11-12 13,087 4 Leadership, Sales Performance, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Retail Sales
Practical Ways to Use Web 2.0 in Your Business Interview 2008-10-31 5,139 0 Sales Performance, Digital Marketing, Social Business
Three Social Media Strategies Can Stack the Deck in Your Favor When Prospects Search Article 2008-10-30 3,741 2 Digital Marketing, Social Business, Business / Legal Services, Customer Analytics, Customer Strategy, Chief Customer Officer
The Fundamental Issues With Most Customer Experience Efforts Blog 2008-10-29 2,126 13 Digital Marketing, Customer Experience, Voice of Customer, Chief Customer Officer
Petco.com Finds Connecting Customers Stimulates Sales Blog 2008-10-06 2,449 0 Sales Performance, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer, Retail Sales
UPS Reduces the Hassle Factor and Increases Its Customers' Profitability Blog 2008-10-02 2,711 4 Service and Support, Social Business, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer, Employee Engagement
A Fundamental Change in Customer Relationships: Oracle's Announcement Blog 2008-09-25 2,549 2 Leadership, Sales Performance, Digital Marketing, Social Business, Voice of Customer, Chief Customer Officer
The Skinny on the Trusting of Strangers in Social Media Blog 2008-09-23 2,324 2 Sales Performance, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer
Move Over Web 2.0 and Social Media. It's Time for SOCIAL Computing Blog 2008-09-22 1,834 0 Social Business, Customer Experience, Customer Strategy, Chief Customer Officer, Customer Information Architecture
Hewlett-Packard Exploits Customer Experience Keyword Cache Blog 2008-09-18 2,196 0 Digital Marketing, Social Business, Computers / Technology, Customer Experience, Web Analytics, Customer Strategy, Chief Customer Officer
How Best Buy Uses Social Networks to Increase Employee Engagement Blog 2008-09-15 3,247 0 Service and Support, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer, Employee Engagement, Retail Sales
How Dell Changed Its Online Reputation Blog 2008-09-11 3,433 0 Social Business, Computers / Technology, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer, Employee Engagement
How a Small Business Fuels Word of Mouth Blog 2008-09-02 2,138 0 Agriculture / Construction, Digital Marketing, Voice of Customer, Customer Loyalty, Small Business, Customer Strategy, Chief Customer Officer
The Long Wait: An In-Store Customer Experience That Kills Business Blog 2008-08-27 2,610 0 Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Retail Sales
Why Most Online Communities Fail Blog 2008-08-19 3,051 4 Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer
Productive Friction: You Can Do More on LinkedIn Than Collect Links Blog 2008-08-11 3,320 6 Leadership, Digital Marketing, Social Business, Chief Customer Officer
Customer-Centric Salespeople Are Four Times More Effective Blog 2008-08-10 2,378 2 Leadership, Sales Performance, Customer Analytics, Customer Experience, Customer Strategy, Chief Customer Officer
When Customers Tell Stories, Other People Get Engaged and Buy Blog 2008-08-06 2,448 3 Digital Marketing, Social Business, Customer Experience, Voice of Customer
Who Will Invest in the Customer Experience? Amateur Winemakers Will Blog 2008-07-31 1,719 2 Leadership, Digital Marketing, Customer Experience, Voice of Customer, Customer Strategy
Where the Bucks in Online Marketing Are: Are You Ignoring High-Spending Boomers? Blog 2008-07-28 1,701 0 Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Web Analytics, Customer Strategy, Performance Metrics
The Rising Role of Prosumers Blog 2008-07-17 1,820 0 Leadership, Social Business, Customer Analytics, Voice of Customer
Social Networking: What Are People Being Social About? Blog 2008-07-04 2,689 3 Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer
The Venus and Mars Thing in Social Media Blog 2008-06-25 2,112 0 Digital Marketing, Social Business, Customer Experience, Voice of Customer
Consumer Internet Traffic Exceeds That of Business, and It Matters Blog 2008-06-24 2,193 2 Leadership, Service and Support, Digital Marketing, Social Business, Customer Experience, Customer Strategy, Chief Customer Officer, Chief Information Officer
When Small Businesses Embrace Social Media Blog 2008-06-18 2,291 0 Advertising / Media / Public Relations, Leadership, Digital Marketing, Midsize Business, Social Business, Customer Experience, Voice of Customer, Small Business, Customer Strategy, Chief Customer Officer
More on Co-creation and Social Media Blog 2008-05-27 1,644 0 Leadership, Digital Marketing, Social Business, Voice of Customer, Customer Strategy, Innovation
Co-creation Meets Social Media, Profits and Proft Sharing Blog 2008-05-27 2,159 0 Leadership, Sales Performance, Digital Marketing, Customer Experience, Voice of Customer, Customer Strategy, Innovation
There Is a New Sacred Cow in Marketing Blog 2008-05-22 2,528 0 Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer
Are You in on the Conversation? Blog 2008-05-15 2,104 1 Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer
Mitigating the Fears of Open Communities Blog 2008-05-02 1,771 0 Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer
Customer-Centricity Hasn't Made It to Mainstream Marketing Blog 2008-04-30 3,172 8 Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer
Charge for Things That Enhance ... Blog 2008-04-21 1,783 0 Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Transportation / Travel / Leisure
A Web 2.0 Strategy for Making Sense Out of Change and Complexity Blog 2008-04-08 2,043 2 Leadership, Digital Marketing, Midsize Business, Social Business, Customer Analytics, Small Business
Dare I Criticize Robert Scoble? Blog 2008-04-03 2,104 0 Digital Marketing, Social Business
The Antidote to Negative Online Reviews Blog 2008-03-31 1,902 0 Digital Marketing, Social Business, Customer Experience, Voice of Customer
The Speed and Growth of Social Networking Blog 2008-03-12 2,396 0 Digital Marketing, Midsize Business, Social Business, Customer Experience, Small Business, Chief Information Officer
Footnote.com: Social Media Gets a Soul Blog 2008-03-10 2,220 0 Digital Marketing, Social Business, Customer Experience, Chief Customer Officer
Social Media Tackles Language Barriers Blog 2008-03-07 2,058 0 Digital Marketing, Social Business, Customer Experience, Chief Customer Officer, Non-Profit / Associations
The Social Connectivity of More Than 3 Billion Cell Phones Blog 2008-03-06 1,698 0 Digital Marketing, Social Business, Customer Experience, Chief Customer Officer
The Power of the Unconscious on the Customer Experience Blog 2008-02-22 2,491 3 Digital Marketing, Customer Experience, Retail Sales
A New Twist on the Known-Issue Issue Blog 2008-02-14 1,692 1 Service and Support, Customer Experience, Chief Information Officer
Thinking About Customer Defection Is Mis-direction Blog 2008-02-12 3,886 4 Digital Marketing, Customer Experience, Customer Loyalty
How to Get Satisfaction Blog 2008-02-08 1,997 2 Digital Marketing, Customer Experience
Bass Pro Shops: Customer Experience, Employee Engagement Blog 2008-01-30 7,925 1 Leadership, Digital Marketing, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer, Retail Sales
Influentials and the Tipping Point Meet Real Advocates Blog 2008-01-22 1,767 0 Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy
Authenticity and Gift Cards Blog 2008-01-17 1,815 2 Digital Marketing, Customer Experience
Online Networking for Offline Results Blog 2008-01-15 1,678 0 Digital Marketing, Social Business, Customer Experience
Disconnected Employees, Disengaged Customers Blog 2008-01-11 2,424 2 Sales Performance, Digital Marketing, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer, Retail Sales
Social Media Is NOT the Conversation Blog 2008-01-07 2,002 1 Digital Marketing, Social Business, Customer Experience, Chief Customer Officer
Social Networks and Online Communities Create Elastic Ties and Surprisingly Powerful Pay-Offs Article 2008-01-07 5,286 7 Digital Marketing, Social Business, Voice of Customer
The Authenticity of Peer Reviews Blog 2008-01-04 2,079 0 Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer
The Online Community Pay-Off Blog 2008-01-02 1,717 0 Leadership, Digital Marketing, Social Business, Customer Strategy

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