All posts by john_todor
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Business Acumen in Short Supply but Greater Demand | Blog | 2011-08-31 | 1,171 | 0 | Leadership, Social Business |
| Seizing Advantage: How Tacit Assumptions Rob Traditionalists and Innovators | Blog | 2011-08-18 | 1,435 | 0 | Leadership, Social Business |
| Customer Experience--a Roadmap to Next Practices | News | 2011-08-17 | 562 | 0 | Customer Strategy, Leadership, News, Customer Experience, Innovation, Chief Customer Officer |
| Mental Nimbleness for Executives and How to Enhance It | Blog | 2011-07-08 | 3,657 | 2 | Customer Strategy, Large Enterprise, Leadership, Midsize Business, Small Business, Social Business, Innovation |
| Dealing with Increasing Business Complexity | Blog | 2011-03-08 | 1,910 | 0 | Leadership, Social Business, Innovation, Employee Engagement |
| MindShift Innovation Builds the Leadership Capacity for Business Innovation: Tackles Marketplace Volatility and Complexity | News | 2011-03-07 | 694 | 0 | Leadership, News, Social Business, Customer Experience, Enterprise Technology, Innovation, Employee Engagement |
| Why are Clever Executives Failing? | Blog | 2011-03-03 | 1,571 | 0 | Customer Strategy, Leadership, Social Business, Innovation, Employee Engagement |
| Distrust in Rising and it is Costing Your Company Money | Blog | 2011-02-17 | 1,004 | 0 | Leadership |
| Time isn't Money Anymore. Time is more Important than Money | Blog | 2010-08-18 | 3,163 | 2 | Sales Performance |
| Follow-up Thoughts from Social Business Executive Summit: Session One | Blog | 2010-05-26 | 3,495 | 4 | Leadership, Social Business |
| IBM Study: Companies Can't Handle Growing Complexity - Here's How! | Blog | 2010-05-20 | 2,219 | 0 | Social Business |
| Brands versus the Customer Experience | Blog | 2010-04-29 | 2,293 | 0 | Customer Experience |
| Customer Experience Lessons from the Boonville Hotel | Blog | 2010-04-01 | 2,523 | 0 | Customer Experience |
| The Social Dynamics of Business IBM Style | Blog | 2010-02-05 | 2,692 | 0 | Social Business |
| The New Normal of Business: Social Media, Change and Your Career | Blog | 2010-02-04 | 2,474 | 0 | Digital Marketing, Social Business |
| Social Business, Google-China and Thomas Friedman | Blog | 2010-01-25 | 3,072 | 2 | Leadership, Digital Marketing, Social Business |
| What Type of Innovation Fits Your Company? | Blog | 2009-12-08 | 3,705 | 0 | Leadership, Social Business, Customer Analytics, Customer Experience, Innovation |
| New Alliance Helps Companies Seize New Opportunities in Today's Economy | News | 2009-11-19 | 1,984 | 0 | Customer Strategy, Leadership, Service and Support, News, Social Business, Customer Experience, Customer Process, Employee Engagement, Chief Customer Officer |
| How to Adapt and Thrive in the New Normal for Business | Article | 2009-10-29 | 11,156 | 0 | Article, Leadership, Chief Information Officer, Sales Performance, Service and Support, Digital Marketing, Chief Customer Officer |
| Social Media won't Save Dell | Blog | 2009-10-27 | 3,504 | 3 | Customer Strategy, Leadership, Social Business, Customer Experience, Chief Customer Officer |
| Customer Buying Patterns have Changed. What's Your Plan? | Blog | 2009-09-29 | 5,397 | 2 | Customer Strategy, Leadership, Digital Marketing, Customer Experience, Voice of Customer, Chief Customer Officer |
| People will Consume Less but Aim to Consume Better | Blog | 2009-09-21 | 3,857 | 2 | Customer Strategy, Customer Experience, Customer Loyalty, Chief Customer Officer |
| New Course from the Social Media Academy on Building Customer Relationships | News | 2009-09-10 | 1,280 | 0 | Customer Strategy, Digital Marketing, News, Social Business, Customer Experience, Customer Loyalty, Chief Customer Officer |
| Building Customer Relationships is a Journey: Does Your Social Media Plan include a Map? | Blog | 2009-09-09 | 4,399 | 2 | Customer Strategy, Digital Marketing, Social Business, Customer Experience, Customer Loyalty, Chief Customer Officer |
| What Kind of Online Customer Engagement Leads to Sales? | Blog | 2009-09-08 | 3,191 | 0 | Customer Strategy, Social Business, Customer Experience |
| Who Will Miss Car Dealers? Not Customers! | Blog | 2009-05-15 | 6,306 | 31 | Leadership, Sales Performance, Social Business, Customer Experience, Customer Loyalty, Chief Customer Officer |
| Human-Centered Design | Blog | 2009-05-07 | 2,206 | 4 | Customer Strategy, Digital Marketing, Customer Experience |
| 10 Resources That Might Keep Twitter Quitters Engaged | Blog | 2009-05-05 | 3,338 | 1 | Leadership, Chief Information Officer, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer |
| Zappos Want to Make You Happy! Here's How! | Blog | 2009-05-04 | 3,083 | 0 | Digital Marketing, Social Business, Customer Experience, Chief Customer Officer |
| Making a Living as a Blogger | Blog | 2009-04-21 | 1,906 | 0 | Sales Performance, Digital Marketing, Social Business, Voice of Customer |
| Why Businesspeople Use Twitter: Tales From the Trenches | Article | 2009-04-17 | 9,828 | 18 | Article, Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Chief Customer Officer |
| Yelp.com Bends to Media Pressure | Blog | 2009-04-15 | 1,980 | 0 | Social Business, Customer Experience, Voice of Customer |
| Social Media, Earned Media and Paid Media | Blog | 2009-04-14 | 3,794 | 0 | Digital Marketing, Social Business, Customer Experience |
| Should Entrepreneurs Twitter -- No says USA Today | Blog | 2009-04-06 | 2,188 | 5 | Chief Information Officer, Social Business, Customer Experience |
| Failing at Social Media - Now We Are Getting Somewhere | Blog | 2009-04-02 | 3,229 | 0 | Digital Marketing, Social Business, Customer Experience |
| Can You Trust Peer Reviews? | Blog | 2009-03-20 | 2,896 | 3 | Chief Information Officer, Digital Marketing, Social Business, Customer Experience, Voice of Customer |
| Top 5 Lies That Marketing Tells Sales | Blog | 2009-02-21 | 3,646 | 11 | Sales Performance, Digital Marketing, Social Business |
| Stressed Out Employees Can Ruin Your Business | Blog | 2009-02-20 | 4,206 | 0 | Leadership, Customer Experience, Chief Customer Officer |
| A Customer Experience Focus in the Recession Pays Off | Blog | 2009-02-19 | 2,693 | 3 | Leadership, Customer Experience, Chief Customer Officer |
| Customer Experience, Emotions and the Recession | Blog | 2009-02-10 | 5,441 | 10 | Customer Experience, Chief Customer Officer |
| Challenges and Opportunities of Social Media in Business | Blog | 2009-02-05 | 2,624 | 0 | Leadership, Social Business, Customer Experience |
| The Science and Politics of Making Social Networks Work | Blog | 2009-02-02 | 2,405 | 0 | Leadership, Social Business, Chief Customer Officer |
| The Recessionary Mindset for Businesses and Employees | Blog | 2009-01-13 | 2,146 | 2 | Leadership, Sales Performance, Service and Support, Small Business, Digital Marketing, Customer Experience |
| John I. Todor, Ph.D. joins the Social Media Academy Advisory Board | News | 2009-01-08 | 1,707 | 0 | Leadership, News, Social Business |
| New Book Shows Businesspeople Practical Ways to Use Social Media | News | 2008-12-12 | 1,582 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, News, Social Business |
| Customer Futures Releases Free Report on Customer Experience in the Recession | News | 2008-12-04 | 1,761 | 0 | Customer Strategy, Leadership, Sales Performance, Service and Support, Digital Marketing, News, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer |
| Staples Inc: Customers Cutting Back. Profits Down. What to Do? | Blog | 2008-12-02 | 2,344 | 0 | Customer Strategy, Leadership, Sales Performance, Digital Marketing, Customer Experience, Voice of Customer, Chief Customer Officer |
| The Paradox of Excellence: Advice for a Down Economy | Blog | 2008-11-29 | 3,860 | 0 | Leadership, Digital Marketing, Customer Analytics, Customer Experience, Customer Loyalty, Chief Customer Officer |
| Why Circuit City Is Bankrupt and Best Buy Thrives | Blog | 2008-11-12 | 15,858 | 4 | Customer Strategy, Leadership, Sales Performance, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Retail Sales |
| Practical Ways to Use Web 2.0 in Your Business | Interview | 2008-10-31 | 6,301 | 0 | Sales Performance, Digital Marketing, Social Business |
| Three Social Media Strategies Can Stack the Deck in Your Favor When Prospects Search | Article | 2008-10-30 | 4,331 | 2 | Article, Customer Strategy, Business / Legal Services, Digital Marketing, Social Business, Customer Analytics, Chief Customer Officer |
| The Fundamental Issues With Most Customer Experience Efforts | Blog | 2008-10-29 | 2,824 | 13 | Digital Marketing, Customer Experience, Voice of Customer, Chief Customer Officer |
| Petco.com Finds Connecting Customers Stimulates Sales | Blog | 2008-10-06 | 3,151 | 0 | Customer Strategy, Sales Performance, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer, Retail Sales |
| UPS Reduces the Hassle Factor and Increases Its Customers' Profitability | Blog | 2008-10-02 | 3,550 | 4 | Customer Strategy, Service and Support, Social Business, Customer Experience, Voice of Customer, Employee Engagement, Chief Customer Officer |
| A Fundamental Change in Customer Relationships: Oracle's Announcement | Blog | 2008-09-25 | 3,335 | 2 | Leadership, Sales Performance, Digital Marketing, Social Business, Voice of Customer, Chief Customer Officer |
| The Skinny on the Trusting of Strangers in Social Media | Blog | 2008-09-23 | 3,080 | 2 | Customer Strategy, Sales Performance, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer |
| Move Over Web 2.0 and Social Media. It's Time for SOCIAL Computing | Blog | 2008-09-22 | 2,425 | 0 | Customer Strategy, Customer Information Architecture, Social Business, Customer Experience, Chief Customer Officer |
| Hewlett-Packard Exploits Customer Experience Keyword Cache | Blog | 2008-09-18 | 2,872 | 0 | Customer Strategy, Digital Marketing, Computers / Technology, Social Business, Customer Experience, Web Analytics, Chief Customer Officer |
| How Best Buy Uses Social Networks to Increase Employee Engagement | Blog | 2008-09-15 | 4,242 | 0 | Service and Support, Social Business, Customer Experience, Voice of Customer, Employee Engagement, Chief Customer Officer, Retail Sales |
| How Dell Changed Its Online Reputation | Blog | 2008-09-11 | 4,792 | 0 | Customer Strategy, Computers / Technology, Social Business, Customer Experience, Voice of Customer, Employee Engagement, Chief Customer Officer |
| How a Small Business Fuels Word of Mouth | Blog | 2008-09-02 | 2,765 | 0 | Customer Strategy, Agriculture / Construction, Small Business, Digital Marketing, Voice of Customer, Customer Loyalty, Chief Customer Officer |
| The Long Wait: An In-Store Customer Experience That Kills Business | Blog | 2008-08-27 | 3,497 | 0 | Customer Strategy, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Retail Sales |
| Why Most Online Communities Fail | Blog | 2008-08-19 | 9,864 | 4 | Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer |
| Productive Friction: You Can Do More on LinkedIn Than Collect Links | Blog | 2008-08-11 | 4,269 | 6 | Leadership, Digital Marketing, Social Business, Chief Customer Officer |
| Customer-Centric Salespeople Are Four Times More Effective | Blog | 2008-08-10 | 3,201 | 2 | Customer Strategy, Leadership, Sales Performance, Customer Analytics, Customer Experience, Chief Customer Officer |
| When Customers Tell Stories, Other People Get Engaged and Buy | Blog | 2008-08-06 | 3,394 | 3 | Digital Marketing, Social Business, Customer Experience, Voice of Customer |
| Who Will Invest in the Customer Experience? Amateur Winemakers Will | Blog | 2008-07-31 | 2,360 | 2 | Customer Strategy, Leadership, Digital Marketing, Customer Experience, Voice of Customer |
| Where the Bucks in Online Marketing Are: Are You Ignoring High-Spending Boomers? | Blog | 2008-07-28 | 2,314 | 0 | Customer Strategy, Leadership, Performance Metrics, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Web Analytics |
| The Rising Role of Prosumers | Blog | 2008-07-17 | 2,450 | 0 | Leadership, Social Business, Customer Analytics, Voice of Customer |
| Social Networking: What Are People Being Social About? | Blog | 2008-07-04 | 3,367 | 3 | Customer Strategy, Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer |
| The Venus and Mars Thing in Social Media | Blog | 2008-06-25 | 2,922 | 0 | Digital Marketing, Social Business, Customer Experience, Voice of Customer |
| Consumer Internet Traffic Exceeds That of Business, and It Matters | Blog | 2008-06-24 | 3,034 | 2 | Customer Strategy, Leadership, Chief Information Officer, Service and Support, Digital Marketing, Social Business, Customer Experience, Chief Customer Officer |
| When Small Businesses Embrace Social Media | Blog | 2008-06-18 | 2,961 | 0 | Advertising / Media / Public Relations, Customer Strategy, Leadership, Midsize Business, Small Business, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer |
| More on Co-creation and Social Media | Blog | 2008-05-27 | 2,250 | 0 | Customer Strategy, Leadership, Digital Marketing, Social Business, Voice of Customer, Innovation |
| Co-creation Meets Social Media, Profits and Proft Sharing | Blog | 2008-05-27 | 3,052 | 0 | Customer Strategy, Leadership, Sales Performance, Digital Marketing, Customer Experience, Voice of Customer, Innovation |
| There Is a New Sacred Cow in Marketing | Blog | 2008-05-22 | 3,487 | 0 | Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer |
| Are You in on the Conversation? | Blog | 2008-05-15 | 2,762 | 1 | Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer |
| Mitigating the Fears of Open Communities | Blog | 2008-05-02 | 2,394 | 0 | Customer Strategy, Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer |
| Customer-Centricity Hasn't Made It to Mainstream Marketing | Blog | 2008-04-30 | 4,085 | 8 | Customer Strategy, Digital Marketing, Customer Experience, Customer Loyalty, Chief Customer Officer |
| Charge for Things That Enhance ... | Blog | 2008-04-21 | 2,415 | 0 | Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Transportation / Travel / Leisure |
| A Web 2.0 Strategy for Making Sense Out of Change and Complexity | Blog | 2008-04-08 | 2,720 | 2 | Leadership, Midsize Business, Small Business, Digital Marketing, Social Business, Customer Analytics |
| Dare I Criticize Robert Scoble? | Blog | 2008-04-03 | 2,708 | 0 | Digital Marketing, Social Business |
| The Antidote to Negative Online Reviews | Blog | 2008-03-31 | 2,578 | 0 | Digital Marketing, Social Business, Customer Experience, Voice of Customer |
| The Speed and Growth of Social Networking | Blog | 2008-03-12 | 3,069 | 0 | Chief Information Officer, Midsize Business, Small Business, Digital Marketing, Social Business, Customer Experience |
| Footnote.com: Social Media Gets a Soul | Blog | 2008-03-10 | 2,951 | 0 | Digital Marketing, Social Business, Customer Experience, Chief Customer Officer |
| Social Media Tackles Language Barriers | Blog | 2008-03-07 | 2,972 | 0 | Digital Marketing, Social Business, Customer Experience, Non-Profit / Associations, Chief Customer Officer |
| The Social Connectivity of More Than 3 Billion Cell Phones | Blog | 2008-03-06 | 2,411 | 0 | Digital Marketing, Social Business, Customer Experience, Chief Customer Officer |
| The Power of the Unconscious on the Customer Experience | Blog | 2008-02-22 | 3,356 | 3 | Digital Marketing, Customer Experience, Retail Sales |
| A New Twist on the Known-Issue Issue | Blog | 2008-02-14 | 2,348 | 1 | Chief Information Officer, Service and Support, Customer Experience |
| Thinking About Customer Defection Is Mis-direction | Blog | 2008-02-12 | 4,835 | 4 | Digital Marketing, Customer Experience, Customer Loyalty |
| How to Get Satisfaction | Blog | 2008-02-08 | 2,651 | 2 | Digital Marketing, Customer Experience |
| Bass Pro Shops: Customer Experience, Employee Engagement | Blog | 2008-01-30 | 10,819 | 4 | Customer Strategy, Leadership, Digital Marketing, Customer Experience, Voice of Customer, Chief Customer Officer, Retail Sales |
| Influentials and the Tipping Point Meet Real Advocates | Blog | 2008-01-22 | 2,414 | 0 | Customer Strategy, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Loyalty |
| Authenticity and Gift Cards | Blog | 2008-01-17 | 2,475 | 2 | Digital Marketing, Customer Experience |
| Online Networking for Offline Results | Blog | 2008-01-15 | 2,433 | 0 | Digital Marketing, Social Business, Customer Experience |
| Disconnected Employees, Disengaged Customers | Blog | 2008-01-11 | 3,251 | 2 | Customer Strategy, Sales Performance, Digital Marketing, Customer Experience, Voice of Customer, Chief Customer Officer, Retail Sales |
| Social Media Is NOT the Conversation | Blog | 2008-01-07 | 2,612 | 1 | Digital Marketing, Social Business, Customer Experience, Chief Customer Officer |
| Social Networks and Online Communities Create Elastic Ties and Surprisingly Powerful Pay-Offs | Article | 2008-01-07 | 6,492 | 7 | Article, Digital Marketing, Social Business, Voice of Customer |
| The Authenticity of Peer Reviews | Blog | 2008-01-04 | 2,729 | 0 | Customer Strategy, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer |
| The Online Community Pay-Off | Blog | 2008-01-02 | 2,283 | 0 | Customer Strategy, Leadership, Digital Marketing, Social Business |
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