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 <title>All content posted by i_barry_goldberg</title>
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 <title>Bandwidth to Support Everyone in China on a Video Chat: But What Will They Talk About?</title>
 <link>http://www.customerthink.com/blog/bandwidth_to_support_everyone_in_china_on_a_video_chat_but_what_will_they_talk_about</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/bandwidth_to_support_everyone_in_china_on_a_video_chat_but_what_will_they_talk_about#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Thu, 11 Mar 2010 23:17:02 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
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<item>
 <title>The Power of Culture to Create and Destroy</title>
 <link>http://www.customerthink.com/blog/the_power_of_culture_to_create_and_destroy</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_power_of_culture_to_create_and_destroy#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/innovation">Innovation</category>
 <pubDate>Thu, 11 Mar 2010 12:22:11 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
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</item>
<item>
 <title>Undercover Boss and Henry V</title>
 <link>http://www.customerthink.com/blog/undercover_boss_and_henry_v</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/undercover_boss_and_henry_v#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Mon, 22 Feb 2010 01:16:40 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
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<item>
 <title>PonderThis: Accountability for Accountability</title>
 <link>http://www.customerthink.com/blog/ponderthis_accountability_for_accountability</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/ponderthis_accountability_for_accountability#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Thu, 04 Feb 2010 23:20:18 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">230054 at http://www.customerthink.com</guid>
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<item>
 <title>Scylla and Charybdis – Protecting the Brand</title>
 <link>http://www.customerthink.com/blog/scylla_and_charybdis_protecting_the_brand</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/scylla_and_charybdis_protecting_the_brand#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Mon, 01 Feb 2010 17:15:36 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
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<item>
 <title>Leading Change: It’s About Friction, Force and Risk</title>
 <link>http://www.customerthink.com/blog/leading_change_it_s_about_friction_force_and_risk</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/leading_change_it_s_about_friction_force_and_risk#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Mon, 25 Jan 2010 10:15:55 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">229355 at http://www.customerthink.com</guid>
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<item>
 <title>HBR and the Virtuous Circle</title>
 <link>http://www.customerthink.com/blog/hbr_and_the_virtuous_circle</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/hbr_and_the_virtuous_circle#comments</comments>
 <pubDate>Tue, 12 Jan 2010 09:16:22 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
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<item>
 <title>PonderThis: Don’t Buy the Doom and Gloom</title>
 <link>http://www.customerthink.com/blog/ponderthis_don_t_buy_the_doom_and_gloom</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/ponderthis_don_t_buy_the_doom_and_gloom#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Thu, 07 Jan 2010 21:17:19 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
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<item>
 <title>PonderThis: I Was Not Going to Write About Tiger</title>
 <link>http://www.customerthink.com/blog/ponderthis_i_was_not_going_to_write_about_tiger</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/ponderthis_i_was_not_going_to_write_about_tiger#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Thu, 17 Dec 2009 23:16:44 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">227873 at http://www.customerthink.com</guid>
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<item>
 <title>PonderThis: Opportunity Passes Quickly</title>
 <link>http://www.customerthink.com/blog/ponderthis_opportunity_passes_quickly</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/ponderthis_opportunity_passes_quickly#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Fri, 11 Dec 2009 03:16:31 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">227558 at http://www.customerthink.com</guid>
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<item>
 <title>It’s What You Do Next That Counts</title>
 <link>http://www.customerthink.com/blog/it_s_what_you_do_next_that_counts</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/it_s_what_you_do_next_that_counts#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Sun, 06 Dec 2009 05:15:20 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">227309 at http://www.customerthink.com</guid>
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<item>
 <title>PonderThis: Choose the Battle.  Win the War</title>
 <link>http://www.customerthink.com/blog/ponderthis_choose_the_battle_win_the_war</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/ponderthis_choose_the_battle_win_the_war#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Fri, 20 Nov 2009 23:28:08 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">226727 at http://www.customerthink.com</guid>
</item>
<item>
 <title>PonderThis: When Values are Out of Sync</title>
 <link>http://www.customerthink.com/blog/ponderthis_when_values_are_out_of_sync</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/ponderthis_when_values_are_out_of_sync#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Fri, 13 Nov 2009 13:01:33 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">226145 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Cost of Asking the Wrong Question</title>
 <link>http://www.customerthink.com/blog/the_cost_of_asking_the_wrong_question</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_cost_of_asking_the_wrong_question#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 03 Nov 2009 01:42:16 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
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</item>
<item>
 <title>Desperation Also Breeds Contempt</title>
 <link>http://www.customerthink.com/blog/desparation_also_breeds_contempt</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/desparation_also_breeds_contempt#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 02 Nov 2009 11:27:24 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">225534 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Airlines Are Passing the Customer Pain Buck</title>
 <link>http://www.customerthink.com/blog/airlines_passing_customer_pain_buck</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/airlines_passing_customer_pain_buck#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 24 Jul 2008 08:29:42 -0500</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">200230 at http://www.customerthink.com</guid>
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<item>
 <title>Don&#039;t Add Insult to Injury: Make It Right or Do Not Bother</title>
 <link>http://www.customerthink.com/blog/dont_add_insult_injury_make_it_right</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/dont_add_insult_injury_make_it_right#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/telecomm">Telecommunications</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Tue, 01 Jul 2008 21:05:50 -0500</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
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<item>
 <title>What CRM Was Supposed to Be—and From the Government!</title>
 <link>http://www.customerthink.com/blog/what_crm_supposed_be_government</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_crm_supposed_be_government#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Mon, 23 Jun 2008 12:14:37 -0500</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">198911 at http://www.customerthink.com</guid>
</item>
<item>
 <title>(With Apologies to the Borg) Resistance Is Not Futile</title>
 <link>http://www.customerthink.com/article/with_apologies_to_the_borg_resistance_is_not_futile</link>
 <description></description>
 <comments>http://www.customerthink.com/article/with_apologies_to_the_borg_resistance_is_not_futile#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Tue, 13 Dec 2005 02:00:00 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">317 at http://www.customerthink.com</guid>
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<item>
 <title>Avoid Fist-Fights and First Figure Out Who Owns the Customer</title>
 <link>http://www.customerthink.com/article/avoid_fist_fights_figure_out_who_owns_customer</link>
 <description></description>
 <comments>http://www.customerthink.com/article/avoid_fist_fights_figure_out_who_owns_customer#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Tue, 01 Nov 2005 02:00:00 -0600</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
 <guid isPermaLink="false">340 at http://www.customerthink.com</guid>
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