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<item>
 <title>When should I pilot CRM software?</title>
 <link>http://www.customerthink.com/blog/when_should_i_pilot_crm_software</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/when_should_i_pilot_crm_software#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Sat, 13 Mar 2010 10:17:18 -0600</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>Would you pay to respond to a tender?</title>
 <link>http://www.customerthink.com/blog/would_you_pay_to_respond_to_a_tender</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/would_you_pay_to_respond_to_a_tender#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sat, 20 Feb 2010 13:16:39 -0600</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>Time to replace our CRM software?</title>
 <link>http://www.customerthink.com/blog/time_to_replace_our_crm_software</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/time_to_replace_our_crm_software#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sat, 13 Feb 2010 08:19:30 -0600</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>Advice on CRM implementation issues and a joke...</title>
 <link>http://www.customerthink.com/blog/advice_on_crm_implementation_issues_and_a_joke</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/advice_on_crm_implementation_issues_and_a_joke#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sat, 30 Jan 2010 06:18:49 -0600</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>CRM project plans - where does it all go wrong?</title>
 <link>http://www.customerthink.com/blog/crm_project_plans_where_does_it_all_go_wrong</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/crm_project_plans_where_does_it_all_go_wrong#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sat, 23 Jan 2010 11:16:04 -0600</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>How to implement CRM technology - an easy way and a hard way</title>
 <link>http://www.customerthink.com/blog/how_to_implement_crm_technology_an_easy_way_and_a_hard_way</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_to_implement_crm_technology_an_easy_way_and_a_hard_way#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sun, 10 Jan 2010 07:15:09 -0600</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>CRM and the golden sales sausage machine...</title>
 <link>http://www.customerthink.com/blog/crm_and_the_golden_sales_sausage_machine</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/crm_and_the_golden_sales_sausage_machine#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Sat, 19 Dec 2009 12:15:08 -0600</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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 <title>CRM is complex, and that may be good...</title>
 <link>http://www.customerthink.com/blog/crm_is_complex_and_that_may_be_good</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/crm_is_complex_and_that_may_be_good#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Tue, 08 Dec 2009 06:17:56 -0600</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>A more successful approach to CRM requirements definition - the wrap up</title>
 <link>http://www.customerthink.com/blog/a_more_successful_approach_to_crm_requirements_definition_the_wrap_up</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_more_successful_approach_to_crm_requirements_definition_the_wrap_up#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Wed, 25 Nov 2009 12:47:07 -0600</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>A more successful approach to CRM requirements definition - part three</title>
 <link>http://www.customerthink.com/blog/a_more_successful_approach_to_crm_requirements_definition_part_three</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_more_successful_approach_to_crm_requirements_definition_part_three#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Sun, 08 Nov 2009 18:21:16 -0600</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>A more successful approach to CRM requirements gathering - part 2</title>
 <link>http://www.customerthink.com/blog/a_more_successful_approach_to_crm_requirements_gathering_part_2</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_more_successful_approach_to_crm_requirements_gathering_part_2#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sat, 24 Oct 2009 13:01:16 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>A more successful approach to CRM requirements specification</title>
 <link>http://www.customerthink.com/blog/a_more_successful_approach_to_crm_requirements_specification</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_more_successful_approach_to_crm_requirements_specification#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sun, 11 Oct 2009 11:08:05 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>11 ways to limit CRM implementation risk - part 2</title>
 <link>http://www.customerthink.com/blog/11_ways_to_limit_crm_implementation_risk_part_2</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/11_ways_to_limit_crm_implementation_risk_part_2#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Sun, 04 Oct 2009 15:32:37 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>11 ways to limit CRM implementation risk...</title>
 <link>http://www.customerthink.com/blog/11_ways_to_limit_crm_implementation_risk</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/11_ways_to_limit_crm_implementation_risk#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Mon, 28 Sep 2009 15:11:33 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
 <guid isPermaLink="false">223836 at http://www.customerthink.com</guid>
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<item>
 <title>Sticking to the knitting...</title>
 <link>http://www.customerthink.com/blog/sticking_to_the_knitting</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/sticking_to_the_knitting#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Tue, 22 Sep 2009 10:10:52 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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<item>
 <title>The rise of the CRM architect...</title>
 <link>http://www.customerthink.com/blog/the_rise_of_the_crm_architect</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_rise_of_the_crm_architect#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Fri, 11 Sep 2009 10:15:55 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
 <guid isPermaLink="false">223096 at http://www.customerthink.com</guid>
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<item>
 <title>Notes on CRM implementation</title>
 <link>http://www.customerthink.com/blog/notes_on_crm_implementation</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/notes_on_crm_implementation#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Mon, 31 Aug 2009 10:23:28 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
 <guid isPermaLink="false">222561 at http://www.customerthink.com</guid>
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<item>
 <title>A disconnect in desperate need of bridging...</title>
 <link>http://www.customerthink.com/blog/a_disconnect_in_desperate_need_of_bridging</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_disconnect_in_desperate_need_of_bridging#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sun, 09 Aug 2009 12:17:16 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
 <guid isPermaLink="false">221827 at http://www.customerthink.com</guid>
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<item>
 <title>One Simple Way to Slash CRM Implementation Costs</title>
 <link>http://www.customerthink.com/blog/one_simple_way_to_slash_crm_implementation_costs</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/one_simple_way_to_slash_crm_implementation_costs#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Fri, 07 Aug 2009 12:33:44 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
 <guid isPermaLink="false">221778 at http://www.customerthink.com</guid>
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<item>
 <title>Cash in the Attic: Unlocking Customer Value with CRM Technology</title>
 <link>http://www.customerthink.com/article/unlocking_customer_value_with_crm_technology</link>
 <description></description>
 <comments>http://www.customerthink.com/article/unlocking_customer_value_with_crm_technology#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 03 Apr 2009 12:00:00 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
 <guid isPermaLink="false">211722 at http://www.customerthink.com</guid>
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<item>
 <title>Why Sales Won&#039;t Use the CRM System ... and What You Can Do About It</title>
 <link>http://www.customerthink.com/article/why_sales_wont_use_crm_system</link>
 <description></description>
 <comments>http://www.customerthink.com/article/why_sales_wont_use_crm_system#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/fast_mov">Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Mon, 18 Jun 2007 07:59:00 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
 <guid isPermaLink="false">1609 at http://www.customerthink.com</guid>
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<item>
 <title>You Can Turn Around a &quot;Bad&quot; System</title>
 <link>http://www.customerthink.com/article/you_can_turn_around_a_bad_system</link>
 <description></description>
 <comments>http://www.customerthink.com/article/you_can_turn_around_a_bad_system#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/manufact">Manufacturing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Mon, 11 Jun 2007 07:59:00 -0500</pubDate>
 <dc:creator>richard_boardman</dc:creator>
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