Wim Rampen

TypePostAuthorRepliesLast updated
BlogSocial CRM: The Social Media Plugin To Make Businesses Customer-Centric mboysen155 days 20 hours ago
ArticleCustomer Experience Management: 10 Best Practices to Create Real Business Value Shaun_Smith231 week 14 hours ago
BlogMy Personal Definition of Business with Customer Value Co-creation wimrampen94 weeks 10 hours ago
BlogHow To (Not) Get Smart About Big Data wimrampen05 weeks 2 days ago
BlogCustomer Service in 2012 and Beyond Technology.. wimrampen08 weeks 4 days ago
BlogSorry, Marketing’s 4P framework is not dead.. wimrampen013 weeks 3 days ago
BlogE-mail from a Contact Center Manager wimrampen013 weeks 4 days ago
BlogAirlines to customers: Stop complaining or we’ll pack up and go home! kstirtz118 weeks 5 days ago
BlogSocial CRM - a dead end? axels4218 weeks 5 days ago
BlogThe Art of Listening: A Key to Customer-Centricity clearaction1018 weeks 5 days ago
BlogWinning Is a Losing Concept.. wimrampen020 weeks 6 days ago
BlogThe Customer Is Always Wrong wimrampen022 weeks 10 hours ago
Blog5 Things You Need To Know About (Social) CRM (Definitions) wimrampen022 weeks 1 day ago
BlogObservations why Social CRM isn’t…. wimrampen025 weeks 4 days ago
BlogValue Co-Creation Canvas wimrampen027 weeks 16 hours ago
Author ProfileAuthor Profile for Wim Rampen (wimrampen) wimrampen029 weeks 6 days ago
BlogDangers of social groupthink: A case study in Enterprise 2.0, Social CRM and Social Business bob_thompson1745 weeks 3 days ago
BlogWill the real Social CRM leader please stand up? bob_thompson2346 weeks 4 days ago
BlogA Manifesto for Social Business graham_hill2449 weeks 3 days ago
BlogBecause it is time you take Customer Service seriously... wimrampen051 weeks 4 days ago
BlogFollow-up on Destroying Customer Value: @Telfort is listening.. wimrampen01 year 1 week ago
BlogThe Future of (Social) Listening: If we knew.. wimrampen21 year 2 weeks ago
BlogDestroying Customer Value wimrampen01 year 2 weeks ago
BlogService Design meets (Social) CRM wimrampen01 year 3 weeks ago
BlogService Design or Design for Service wimrampen01 year 4 weeks ago