Thomas Manning

Thomas Manning

Ninah Consulting
Thomas Manning is a partner with Ninah Consulting, a firm that quantifies and helps to increase marketing effectiveness and profitable business growth with the analytical rigor of a modeling house to address company issues, produce robust models and deliver relevant insights with actionable recommendations.
  • 0 comments 5,168 reads
    Posted on 2011-03-15

    Innovative marketers have deployed marketing performance techniques to effectively guide spend in emerging digital channels and platforms. These progressive marketing organizations have prudently explored the benefits of the digital area by connecting strategic initiatives with a measurement and assessment capability to optimize marketing spending. Until the digital area proves itself relative to other competing areas of spend, this will be a valuable technique.

    Specifically, progressive marketers rely on ROI directed funding for traditional channels and media, and they rely on return on objectives (ROO) for non-traditional, "new territory" funding (ex. parity in search ad exposure). ROI funding techniques work best within categories of spend that have easily identified transaction measures (ex. # of web pages viewed) and ROO for areas of strategic funding (ex. internal branding). The key to optimal allocation of marketing spend is a broader management technique that allows...

  • 1 comments 14,265 reads
    Posted on 2010-02-04

    Marketing organizations today face significant challenges when contemplating change to their strategies, execution processes, information and people. Operations, Logistics, Finance, Sales, Trade and Marketing Agency environments are increasingly more complex as they strive to position for changing consumer behavior, channel proliferation and the demands of innovation (just to name a few).

    The infrastructure and resources required to manage this complexity gets more expansive and costly by the day. As a result, companies face a broad spectrum of obstacles or risks when change is contemplated that threaten their 'go-to-market' quality. The inability to manage risk stymies adoption of change initiatives reduces the scale of change that is initiated and many times leads to failure for those that are adopted.

    Additionally, as companies seek answers for failed initiatives and/or lost opportunities, it leads to assignment of blame and costly changes. Many times this leads...

  • 0 comments 7,572 reads
    Posted on 2009-02-05

    As companies seek to enhance their customer relationships, they recognize that employees who interact with customers are critical to the ongoing success of customer relationship strategies. The brand promise will be either fulfilled or compromised on the basis of an employee's desire and ability to promote it. The rationale is inescapable: if you desire valued relationships with your customers, you need valued relationships with your employees.

    Companies are recognizing the transferability of customer relationship practices to the employee management domain. New approaches have been identified to both raising employee satisfaction and increasing the ability to execute on customer strategies.

    The similarities between customer relationships and employee relationships begin with the strategic goals of each initiative. As customer relationship practices seek to acquire and retain a company's best customers and optimize the value of all of its customers, employee...