rwang R "Ray" WangAltimeter Group R “Ray” Wang is a Partner for Enterprise Strategy at Altimeter Group and the author of the popular enterprise software blog A Software Insider's Point of View. As an enterprise strategist, Ray focuses on bridging the gap between today's enterprise landscape with an emerging class of enterprise business solutions adopting the spirit of social technologies and Enterprise 2.0 concepts. Research topics often include ERP, CRM, Project Based Solutions, Order Management, Master Data Management, and SaaS. All Posts by R "Ray" Wang Follow on MarketPlace Powering the New Customer-Conversation Driven Enterprise [March 18, 10 AM PDT] With the exponential growth of the social web, enterprises need a new way to effectively collect and utilize unstructured information that can be used to drive business decisions. This webinar will discuss LARA, a new methodology to help enterprises more effectively Listen to, Analyze, Relate and Act on customer information. Global Customer Experience Management Certification Program [March 17-18, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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