In an unusual move for a CRM technology and services firm, Unisys announced predictions for the CRM industry. The company not only publicized the predictions but also will use them to structure its approach for its CRM business. Gwynne Young, managing editor of CRMGuru.com, met with Rich Jaso, managing partner for Unisys North American CRM practice, Jan. 19, 2005, to talk about the predictions and what prompted Unisys to puts its overall CRM direction on the line.
The following interview was edited for length and clarity.
Gwynne Young
Rich, tell us a little bit about yourself and what you do with Unisys.
Rich Jaso
Sure. I'm the Managing Partner of North America for Unisys CRM Practice. I have responsibility for CRM and business intelligence services in North America for the Unisys Company. We focus on a variety of...
