The FCC has made some rule changes which go into effect October 2013 which add new restrictions on the use of outbound IVR (aka "robocalling"). Some of these changes will affect outbound IVR surveys, so if you use this technique you should be aware of what's going on.
I'm not a lawyer, but I've been researching these changes. My summary of how this impacts outbound IVR surveys may be helpful to get the lay of the land, but if you think this may affect your business you should get legal advice from an actual lawyer.
The background is simply that consumers hate robocalls, and they have been complaining to the FCC. A lot. And when you annoy enough voters, politicians and bureaucrats tend to notice.
The old rules had some significant loopholes (aka "safe harbors") which made it fairly easy for companies to legally robocall consumers. The biggest loophole was the "established business relationship" exemption, which basically said that the rules didn't apply if there...